Difficult to find hotel entrance. Expected to self check in with QR code, but asked to wait in line at front desk.

Loved everything about the room.

Stayed in April 2025

Everything went well . I highly recommend this amazing hotel . Nice service. Great location. Inside the facilities also very new .

Stayed in April 2025

N/A

The Hotel is very clean and modern.

Stayed in April 2025

The breakfast selection isn’t very extensive, but each item is quite refined. However, there’s no live egg station, and the limited availability of the beef curry was a bit disappointing — it was already gone by around 8 a.m.

It’s just a 10-minute taxi ride from Yokohama Station and only a 3-minute walk from the Yokohama Landmark Plaza shopping center. There’s a Lawson convenience store on the second floor of the hotel. The service is excellent, and the cleanliness is top-notch.

Stayed in April 2025

What a beautiful hotel! Relaxing, immaculately clean, spacious and smelt amazing. I’d advise travellers to avoid paying extra for a bay view as you might just end up with a room that has a view of Fuji!

Stayed in March 2025

We had an incredible experience at this hotel. Absolutely gorgeous hotel, perfect facilities- delicious breakfast. The staff was very very helpful as we had several questions when we first arrived in Yokohama and they went out of their way to help us. Kotone Yamada was especially wonderful. She took her time, she was patient, she was awesome.

Stayed in March 2025

Was better than I expected! Great room on the top floor, I wish the weather was better was a waste of a view. Anyhow the staff was fantastic, the bar had plenty of cocktail options. Would recommend if you got the funds. This place was expensive, but my last night and I love Yokohama!

Stayed in April 2025

Hotel is 20min by car from Shinyokohama Station - so if you’re carrying an oversized luggage then it would be difficult to take the bus.

Overlooking view from the hotel room was an added attraction of the hotel. The room is big, clean and it has nice bathtub. The room style is modern.

Stayed in March 2025

Reservations for new year dinner were messed up, but staff did all possible and resolved the issue pleasantly

Stayed in January 2025

The general layout was lovely

Stayed in March 2025

Every hour of earlier check in or later check out costs JPY 2000, which seems quite petty and exaggerated on the other hand transparent

Great hotel with an amazing pool and other great facilities. The rooms have amazing views over Yokohama

Stayed in March 2025

The hotel is a little bit away from the JR and subway stations, which makes it difficult to reach the hotel.

Clean and well thought out property. Great view of the harbor. Friendly and attentive staffs.. The breakfast is excellent.

Stayed in March 2025

Don’t provide basic cosmetics like facial products, like in others Mitsui hotels.

Good location , very friendly staff and amazing views;)

Stayed in March 2025

No tea/coffee in room.

Breakfast a good mix of Japanese and western style food. Location excellent for getting into Tokyo and Yokohama. Lots to see locally.

Stayed in March 2025

We were at the hotel for 9 days. We felt more clothes storage (drawers) would have helped but this is a small criticism.

From the moment we arrived every member of staff was absolutely lovely and welcoming. The room was a good size, extremely clean with great large window. Big bed, perfect bath/shower room with separate WC. Towels and bed linen changed every day and water replenished too. Breakfast was a great experience with so much choice from salad to fresh fruit, pastries, delicious pancakes along with traditional Japanese dishes. Nice to be able to sit outside and take in the view or read a book. A wonderful experience and we will definitely return.

Stayed in March 2025

The room is clean. The staff is nice

Stayed in March 2025

Nothing

Our experience since staying in the Kyoto Mitsui is that their hotel and staff and food were excellent. The location of this hotel was so convenient as well. A beautiful and highly recommended place to stay. We wished we would have stayed in their Toyosu hotel, but at the time of booking we were unaware of their hotel. Thank you for a great stay.

Stayed in March 2025

Many shopping and food options close by. The housekeeping staff seem to know when we left the room and quickly had our room cleaned daily. Elevators were quick. The views from our room were amazing. We could see Mt Fuji in the distance even when it was cloudy.

Stayed in March 2025

Great location, beautiful facility, nice bar

Stayed in March 2025

Great location, modern design, spacious and clean room

Stayed in March 2025

Room is spacious, well equipped

Stayed in March 2025

Nothing it was amazing. And the location great!

The hotel is spectacular! Amazing views, clean and great service with the staff.

Stayed in March 2025

I really liked the all-in-one washing and dryer in my room. However, I had to use Google Translate to use it. Also, I had to leave for my appointment, and I did not know how to stop the washing machine. I called the front desk, and they helped me solve the issue at hand. Yokohama city has many visitors and it would have been invaluable to have the English translations.

The location was very convenient: close to the train station, restaurants, and shopping. My room was cleaned daily, and the staff was very friendly and helpful.

Stayed in March 2025

It was beautiful!

Stayed in March 2025