That the hotel is located on the 20th floor of the building, so it's difficult to access from the ground level. And with only 2 elevators to access the hotel lobby you have to wait when you have too many visitors at the same time.

The lobby is spacious and comfortable. The terrace has an amazing view of the Yokohama skyline. The rooms are clean and comfortable, the bathroom is very modern. The breakfast service has a great selection and food is delicious.

Stayed in August 2024

more gym equipment

Room was clean and modern. The swimming pool facilities are great. Beautiful, and convenient location.

Stayed in July 2024

Pool not available for use with children. Room was not cleaned during the day whilst out for 4 hours, when we returned, room cleaning was unavailable.

The room was very modern and comfortable. Breakfast had great options and all labelled for allergens which I really liked! The staff were friendly and helpful.

Stayed in August 2024

Only disappointment was pool area, specifically booked hotel for pool however does not open until 3pm and then if you want to use between 5 and 7 pm you have to pre book?? This was not clear when booking hotel.

Stayed in August 2024

Pool area was full and mainly used for selfies. We were not aware of the popularity of this. not enough lounge chairs for who just wants to relax.

Hotel is extremely comfortable and room had great view. nice selection of furniture and beds extremely comfortable

Stayed in August 2024

We drove to the hotel and there is no place to park and off load luggage. We had to stop next door at a car rental carpark to make our drop off. The main door was not conviently visible.

Beautiful building and really modern design. I appreciated that it has a washing machine in the building, which made it super convenient. We had the best view of the harbour and this the fireworks dueing rh Miratorai Festival.

Stayed in August 2024

Beautiful hotel with a fantastic view over Yokohama harbor.

Stayed in May 2024

Limitation of usage of pool for kids

Breakfast, cleanness, good air conditioners in room and public areas

Stayed in August 2024

Pool not for kids

The view we get to see, good for family

Stayed in July 2024

The staff was too busy. They were very good but very little time to do more than basics. The pool is too small for swimming and crowded. Outside jacuzzi pool very nice.

The personal at the bar were nice and efficient. The bar selection was fully stocked with choices, the staff was very good and food options excellent. I liked the indoor and outdoor options off the lobby. Nice to sit outside and relax with the view regardless of the heat outside.

Stayed in July 2024

It is a bit of a walk to bars and restaurants that are not in a mall.

The hotel was stylish and spacious. The staff was helpful.

Stayed in July 2024

Exceptional. Very clean, nice view, nice rooms.

Stayed in July 2024

Loved it here! Our hotel room was the best we had during our Japan trip but it didn’t cost us too much more to have this nicer experience. The hotel was lovely and felt very glamorous. Would stay here again!

Stayed in July 2024

stayed at hotel for 5 days....breakfast items were the same each day. (breakfast still great)

large variety of choices at breakfast. excellent

Stayed in May 2024

Perhaps allocation of more desk space in the room so it becomes more of a home office.

High customer service, such as perhaps a small detail, but easy access to borrowing an adapter meant a lot to me.

Stayed in July 2024

I could not find any areas needing improvement.

The luxurious feeling of the hotel facilities. City skyline view, Luxurious hotel rooms. Central location with a 3 minute walk to the Minatomirai subway station and Yokohama Landmark Tower shopping district.

Stayed in July 2024

The place works like clockwork, operated mostly by very young staff that is completely rule-bound and does not know how to make exceptions or how to really talk to their clients, other than by sending them to a check-in machine, putting them into a line, or by following some other protocol ... For example, coming from a long-haul intercontinental flight, they told me that I would have to pay for an entire extra day to check in a bit early (which incidentally had been no problem at my preceding 5-star hotel, after also arriving from an intercontinental flight). Meanwhile, my room was already free and just sitting there until 3 pm; even for just checking in one hour early, they would have wanted to charge an exorbitant extra fee. Given that I was going to stay for almost an entire week, I found this incredibly stingy. Breakfast starts exactly at 7 am, not a minute earlier, and the bar actually shuts a bit before its official closing time, no exceptions and no effort to make the guest happy anyway by deviating from protocol even only slightly. In fact, upon check-in the guest is handed an A4 sheet with "important" rules on both sides. Overall, this "computer-like" setup is not a huge deal, but in a 5-star hotel the guest's happiness should trump rules when the deviation to achieve it seems minimal. Did I mention that an actual robot is watching the guest going to the elevators, ... no kidding!

The hotel occupies some of the top floors in an office building and needs to be accessed from a side entrance, which can be a little difficult to find at first. The close-to-surround view from my corner room onto Yokohama was nothing short of spectacular, and so was the panorama from the restaurant. The breakfast was quite outstanding, with lots of choice and very friendly and efficient staff. Perfection could have been achieved if the fruit juices were fresh (and of generally higher quality) and if there had been good bred (other than the excellent croissants and the squishy little buns).

Stayed in July 2024

Maybe because I was a foreigner, but there was a big disconnect between the people running the hotels parking and the front desk staff. We waited in line for parking only to be told we couldn't park there and that "hotel reservations were full" by the attendant - I showed them my hotel reservation but they did not care and told me to move out of line. The front desk staff was confused by this and suggested I go talk to them again, which I did but was just again told "sorry the parking lot was full"... Meanwhile there were 8 cars waiting to pull into the lot one by one. It was very frustrating and ended up costing me a significant amount of money to park nearby in the city. I wish the front desk staff would have offered to talk to their parking attendants on my behalf instead of not doing anything about the situation - especially when they knew my Japanese skills were limited. This was the only issue, and a situational one at that, I would absolutely consider staying there again. But maybe next time try to ask for their assistance more if the parking attendants are going to be difficult with me...

The value if money is exceptional, we had a corner king, room was big, bathroom beautiful and separate, bed was very comfortable, and an exceptional view from our floor!

Stayed in July 2024

The hotel is very clean and very modern, the colors are very cozy. Staff was always polite and ready to help.

Stayed in July 2024

Their willingness to go out of their way to make your stay more enjoyable and pleasant. Very clean and very cozy colors.

Stayed in July 2024

Not a lot of food options around unless you want to eat at hotels that are pricey and not very nice

Beautiful modern rooms, very comfortable bed, great views, accommodating staff

Stayed in July 2024

We experienced some issues with noisy guests, particularly in the elevator, where we occasionally felt offended by their words. We suggest that the hotel should strive to maintain a quiet environment in common areas such as the elevator and lobby.

The room was clean, quiet, and offered a splendid harbor view. We appreciated the useful room controlling system and air purifier provided. The hotel's service was excellent - we requested an iron at the last minute, and it was already placed in our room before we checked in. Breakfast was nice with plenty of choices, although the menu repeated daily.

Stayed in July 2024

Love this hotel right after i stepped my foot on the lobby. Friendly staff, comfiest bed (i slept very well during my stay here), it’s close to lawson and train station. We just love everything bout this hotel.

Stayed in July 2024

View, location and breakfast

Stayed in July 2024

Hard to enjoy the pool on Saturday night. The drinks could be improved too

The view is phenomenal, and the design is incredible. The Western approach to the rooms made them very comfortable and stylish. Not all staff speak English but all of them try their best

Stayed in July 2024