220-0012 Kanagawa, Yokohama, Nishi-ku Minatomira 3-3-3, Japan
#2 of 146 hotels in Yokohama
Guests' ChoiceBased on 965 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.3
Facilities
9.4
Staff
9.4
Value for money
8.8
Free Wifi
8.8
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End of dialog contentReviewed: July 7, 2023
Man
Hong Kongthe washroom only has glass door, not very good to family with kids
the hotel is very new and comfortable.
Stayed in July 2023
Reviewed: July 6, 2023
Andrea
Australia11/10 - Spectacular - one of the best Hotels I have ever stayed in (possibly THE best) - easily 5 stars and so very comfortable ! It exceeded all expectations You MUST treat yourself to a stay here The views are phenomenal It is pristine clean and feels like a day spa and so very special ! The roof too Sky Pool is incredible ! You can even hire a swim suit if necessary The change room has a machine to dry your bathers in 5 seconds The decor is fresh and new It smells divine There is a room robot Everyone is kind and thoroughly professional The piano is amazing also Honestly - perfect !!!
Stayed in July 2023
Reviewed: July 6, 2023
Gigi
CanadaThe location is not as convenient if you're looking for big department stores. However, there are several malls in that area and lots of restaurants inside.
It's sparkling clean and the room is very spacious. The bed is very comfortable.
Stayed in July 2023
Reviewed: July 6, 2023
Austin
JapanUnfortunately they do not allow younger kids into the pool, which we were really looking forward to.
Stayed in July 2023
Reviewed: July 5, 2023
Jing
Australiaawesome facilities and location
Stayed in July 2023
Reviewed: June 30, 2023
Ma
PhilippinesThere was no room service which was inconvenient after a tiring trip when you just want to collapse from exhaustion. There are convenience stores across and inside the building though and a restaurant on the premises. There are also many restaurants nearby.
We loved how helpful and attentive the personnel were, the toiletries station in the lobby where you could just get what you need, and the rooms were really well designed and maintained. We loved the beds, the sheets, the tubs, and the shower! They felt so luxurious after a tiring trip and it was a joy to come home to after a long day.
Stayed in June 2023
Reviewed: June 28, 2023
Rosy
AustraliaDifficult to find the entrance
Nice view, comfortable, super clean
Stayed in June 2023
Reviewed: June 27, 2023
Hsuan
TaiwanThe opening hours of the swimming pool are too short and can only be used after 3 pm. If you only stay for one night, it is difficult to have a chance to use it.
The room is clean and tidy, the service staff can speak multiple languages and are also friendly and patient.
Stayed in June 2023
Reviewed: June 23, 2023
Glory
SingaporeThere is no closet space and the toilet, bathroom (all see through glass) and basin arrangement is very weird
It’s very new and located near a big supermarket (Mark Is)
Stayed in June 2023
Reviewed: June 18, 2023
Richard
United KingdomFor some reason, the high standard hotels never have enough sugar in the rooms.
very spacious and high quality hotel (in a very nice area with Maserati, Ferrari, Porsche, Lambourghini, Bently etc dealers) had seperate toilet and shower room. Hotel started on 20th floor, so amazing views.
Stayed in June 2023
Reviewed: June 18, 2023
Mie
SingaporeBreakfast taste good with great selection but would have been better if they do have some changes. Was quite tired of the selection after 4-5 days. Location is relatively near to the exhibition hall which is convenient if you don't mind the little walk. Room was like muji style. Simple yet comfortable. I would like to stay here again in the future.
Stayed in May 2023
Reviewed: June 16, 2023
Sinen
Taiwanno
everything
Stayed in June 2023
Reviewed: June 15, 2023
Alpana
IndiaThe very amicable staff and the utmost cleanliness and a wonderful location
Stayed in June 2023
Reviewed: June 14, 2023
Miguel
PhilippinesRoom service
i like the view
Stayed in June 2023
Reviewed: June 13, 2023
Maureen
New ZealandAll was excellent.
Stayed in June 2023
Reviewed: May 27, 2023
Asma
United Arab Emiratesthe iron quality
clean and the staff were friendly
Stayed in May 2023
Reviewed: May 24, 2023
Rodolfo
PeruNo comments.
No breakfast consumption. The location of the hotel was very good. Near restaurants, cafes, etc. A variety of commercial places for eating and buying.
Stayed in May 2023
Reviewed: May 20, 2023
Leanna
Chinacheckin: no flexibility at all, all the guests have to wait till 3 pm. Unbelievably long queue in the lobby at 3 pm and it took over 20 min simply for checkin.
brand new hotel good price nice staff
Stayed in May 2023
Reviewed: May 20, 2023
Sin
MalaysiaNothing in particular, perhaps maybe the provided water bottle to be alittle bigger. Overall is a good stay!
It was awesome! And when i booked with a washing machine, i was not expecting a private one in the room! The bathtub was also very spacious and nice! The view was gorgeous from the room as well! The channels and programs in the tv was also great! The bar that was at the lobby was also splendid! They make excellent cocktails.
Stayed in May 2023
Reviewed: April 4, 2025
Michael
United StatesYou have to take two elevators to your room or floor. They make you walk thru lobby area front desk to get to second elevator
Location
Stayed in April 2025
Reviewed: January 25, 2025
Joy
United StatesBed and pillows were hard
The bar staff were the best, and I don't even drink alcohol like that. They were so kind and helpful, I had my dinner there twice with them. The bed was as hard as a brick, as were the pillows, which were filled with beads on one side. The layout of the room was basic, too. No real bathroom or closet; everything is in the room. Dinner in the restaurant was a strange waste of money. Breakfast was good. The pool and jacuzzi were fantastic. And the location was great. Walking distance to everything. Great views from everywhere in the hotel.
Stayed in January 2025
Reviewed: January 18, 2025
Moldovan
JapanI have stayed 2 nights with my husband and 5 years old daughter. The hotel is in a very convenient location, the rooms are nice and clean. I had issues with the breakfast because was not included in the booking (booked on booking.com) but I was told at check-in that we can pay when we go to have breakfast the next morning. When I asked again in the evening about the breakfast, I was told by another receptionist the restaurant is fully booked and cannot receive us. I was surprised because I was not given heads up about the possibility of being fully booked. I was very unhappy about this situation- paying quite some money staying at this hotel but being forced to find other solutions to have breakfast. When I expressed my displeasure, the receptionist found quickly some space for us. So I don’t really get it why she tried to hush us outside but eventually she found a way to squeeze us in.
Location, cleanliness
Stayed in December 2024
Reviewed: December 5, 2024
Sergio
GermanyThey cannot print an invoice during check out, and for a business trip this is a very serious problem, as my company requires the invoice. So I really do not recommend this hotel for those people who require an invoice.
Nice breakfast, perfect location.
Stayed in December 2024
Reviewed: October 24, 2024
Tony
SingaporeThe staff who did the checking in was rude and didn’t know his work. And when it’s time to check out, the staff who assisted us couldn’t articulate what she wants to say, resulting in delay.
Clean and new.
Stayed in October 2024
Reviewed: October 7, 2024
Margaret
United KingdomNo room service - even getting a fork was a trial. The worst thing was when I ordered a fun and tonic from the bar and they wouldn’t let me take the glass to my room - I had to get my plastic bathroom cup from my room to pour my drink onto! Ridiculous! The food is overpriced and average quality
Of all the hotels I’ve stayed in over the past couple of weeks this was by far the worst in terms of: - customer service - good and beverage services - no room service
Stayed in September 2024
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