I was able to have access to the lounge and all the drinks in the lounge. Staff are also very polite and helpful

Stayed in March 2025

Everything, from the modern and minimalist design, to the breakfast, the views and the calmness. But the highlight goes to the hospitality, with the staff always available and kind. If I could, I would come back every month.

Stayed in March 2025

None

Very clean and nice villa. My 2 kids enjoyed their stay very much.

Stayed in March 2025

That we didn't book more nights!

The staff was very attentive and helpful. The house was an absolutely balanced beauty of modern and traditional Japanese style. Every detail was so thoughtful. The food was also outstanding.

Stayed in February 2025

Breakfast was superb, both in taste and presentation.

Stayed in December 2024

Nil

Service and the exclusiveness

Stayed in December 2024

The property was fantastic, one of the best accommodations we have stayed at. The natural aroma of the wood as soon as you enter is instantly soothing, and the private sauna, rain shower and bathtub make for the most relaxing experience with the property being the perfect pit stop in the middle of your trip to unwind. The tatami area upstairs is also great to relax in as it has a view of Mt. Fuji, a balcony and a vinyl player amongst other activities such as board games and reading materials. The complimentary drinks and snacks were delicious and the breakfast every morning was well thought out and presented beautifully with each item being explained to us. I loved the skincare products provided in the bathroom! There was also a gallery/ art exhibition on during our stay which was a nice little addition. Despite having a language barrier (we did not speak any Japanese), we found the whole experience to be seamless from start to finish. The staff were incredibly helpful and arguably took the whole experience to another level! Being anxious about the frequency of local trains, we were able to contact the property prior to our stay to arrange to be picked up from the Shin-Fuji station. After picking us up, Gotou was kind enough to take us sightseeing to some of the local spots (and each one had the most beautiful view of Mt. Fuji which is massive and majestic in person!). Ogushi also looked after everything we needed and answered all our questions - even helping us with maps and recommendations of activities and offering to take us places if we needed! I am a vegetarian and in noting this, Ogushi had already printed out menus (highlighting the vegetarian options) and contacted local restaurants that offer vegetarian options. We got takeaway on the first night and like any other hotel we expected to grab the bag and go inside the room but Ogushi (being the wonderful host she is) had set everything up beautifully on the lounge table for us to enjoy.

Stayed in December 2024

Nothing

Everthing!!! The architecture, wood furniture, decoration, services are all top notch. The building has natural wood scent which is cery soothing. The location is a few steps from Mt Fuji World Heritage Center. There are plenty of parking space in the front. The staff are very helpful. Ogushi-san helped me book the restaurant for dinner and even walk with me to the restaurant. When I do some work in the lounge at night. She prepared me some hot tea and snack. And they have the self service open bar. Guests can have all the alcohol drinks such as sake, plum wine or whisky by themselves. If I travel to Japan again, I might even plan another stop in Fuinomiya just to stay at this hotel.

Stayed in December 2024

None

Service

Stayed in November 2024

The location initially left a bit to be desired. However, the explored more and found a lot to do!

Wow what a stay! The property is amazing. The facilities were great, we very much enjoyed the bath tub and sauna. It was so clean and spacious, and the beds were incredibly comfortable. The room had everything you needed and more! I particularly enjoyed the skincare that was provided! The room was stocked with drinks and the bar was great. Ogushi was a fantastic host, simply wonderful. She made suggestions and reservations for amazing restaurants, the best food we’ve had for our whole stay.

Stayed in October 2024

There were no faults to this stay

My partner and I recently stayed at this hotel and couldn't be more impressed! The staff were incredibly friendly and went out of their way to make us feel welcome. The hotel's design is stylish and thoughtful, creating a warm and inviting atmosphere. Every morning, we enjoyed a beautiful breakfast with a delicious variety of options. It was the perfect way to start our day! I highly recommend this hotel to anyone looking for a fantastic stay. You won’t be disappointed!

Stayed in October 2024

We had a very friendly and exceptionally helpful reception upon arrival by the owners of the property. The retreat hotel is very nice and comfortable, especially also the integrated sauna. Breakfast in the morning was excellent. We very also got great support for sightseeing at Mount Fuji and to take the train to our next destination.

Stayed in September 2024

Not Applicable

This hotel is very unique and it was the highlight of our visit to Japan. From the moment we arrived we were fully looked after in every respect. After visiting Osaka and Kyoto we stayed here. It was the perfect mid point of the holiday and provided the 'Real Japanese Experience' that we were looking for. If you are interested in design, architecture, interior design, modern design, Japanese culture, peace and tranquility then this will not disappoint! The introduction to the room and facilities was very comprehensive. As this is a boutique hotel the owners and staff like to take their time to explain. This helps and assists with everything and this is all part of the experience. We were 2 adults and 2 young children ages 3 and 10mo. We had the best time!

Stayed in September 2024

Nothing-it was perfect!

The property is stunning and the value for money spent goes above and beyond! We were so amazed at the hospitality, the facilities and the staff/owners- this property goes above and beyond and is a true gem that we found! Simply stunning and amazing!

Stayed in August 2024

NA

The overall design and excellent service

Stayed in July 2024

Nothing, everything is perfect.

Amazing place, the interior and its ambience are stunning and relaxing. The breakfast was delicious too, not to forget the sauna was fantastic!

Stayed in June 2024

Nothing.

The property was absolutely stunning.

Stayed in June 2024

My first impression of the hotel was overwhelmingly positive, largely due to its excellent location. It is conveniently situated near two significant city landmarks: the Mt. Fuji World Heritage Center and Fujisan Hongu Sengen Taisha. The hotel is also less than a 10-minute walk from the nearest station. The architecture of the hotel was not only stunning but also harmoniously integrated with the nearby museum, creating a cohesive and inviting atmosphere, surrounded by picturesque woods. The rooms and the building looked exactly like the pictures online, which was very impressive. I must highlight the exceptional service, which was the best I have ever experienced. Despite the small size of the city and the complexities of local transportation, the hotel staff went above and beyond to assist us. They helped us arrange taxi tours for the afternoon and paid meticulous attention to our needs as we were the only guests for the day. This included managing food allergies with a customized menu that was thoughtfully prepared. The hotel offered complimentary drinks and snacks, including a wide variety of famous teas and local delicacies, all at no extra charge. The in-room water machine provided unlimited hot and cold water, and options for tea, juices, and even alcoholic beverages were readily available. The delicious and fresh breakfast, prepared from local ingredients, was outstanding. The selection of amenities was excellent and well-suited to the natural surroundings. Unlike other hotels that use aromatic sticks to enhance the atmosphere, this hotel benefitted from the natural aroma of the surrounding woods, which was truly delightful. The furniture, crafted from local wood with unique and authentic designs, added to the charm of the setting. The cleanliness of the hotel was impeccable. The spacious bathroom, equipped with a private sauna, boasted a design that captured the essence of a ryokan, offering privacy and luxury.

Stayed in May 2024

None.

Rapid reply from the staff with booking message. Free drinks in the evening. Great traditional local food. Fascinating location with great views of the Fuji mountain. The greatest thing is that if you like forest, you would enjoy the great smell of wood here. Reasonable price.

Stayed in March 2024