The property is built on hills, so there are some slopes in the hallway. When I wanted to buy a milk tea from the vending machine it was sold out.

First of all, the room is really good, like no joke. The bamboo outdoor bathtub is amazing, I was so excited when I saw it! The photo does not show how good it is, highly recommended to check it out in person. The moment you walk in the hotel, it feels like you're back home to relieve all your tension, the traditional layout of the room makes me feel super comfy. Every corner is clean, they do care about the details. They make your bed when you're eating dinner or walking around in Arimaonsen areas. Smooth transition into sleeping mode. The TV has smart features so you can watch YouTube or connect your device to play something. The public onsen is great, definitely worth trying it out at night. It wasn't really crowded and the environment is better than the ones on the street.

Stayed in March 2025

Enjoyed our stay. They speak great English. The food was excellent and they went out of their way to accommodate my complicated food allergies. Highly recommended ! The public baths were more on the mid range, less fancy than some I have seen but overall excellent experience for our family of 3.

Stayed in March 2025

The staff was amazing. Helped us with shipping our luggage from their hotel to our Tokyo hotel. The facility is great and rooms were nice and comfortable.

Stayed in March 2025

The mattresses are very not comfortable, need a change!

The venue is situated on a hill with a beautiful view. The room has a marvelous Japanese design. The bath is outside the room,indoor and outdoor.

Stayed in March 2025

It would be better if transfer was arranged from Kobe station at least. Very pricey dinner, old facilities in the room and private onsen that we paid for.

Great staff, location, transfer available, breakfast and dinner arrangement ( I didn’t like all the food in the dinner and breakfast, because it is unusual to it though). Spacious room.

Stayed in March 2025

Nothing!!

Soaking in the mineral water baths, wearing the traditional outfits provided by the hotel, and of course the best breakfast I may have ever eaten. gpGoing to breakfast in our traditional outfits was especially fun.

Stayed in March 2025

Traditional Japanese inn. They remembered that we started there previously.

Stayed in March 2025

I cannot think of anything really

We loved this little onsen hotel. Its an older more traditional hotel but we loved all of the amenities . We felt like we were in the forest with all of the trees around us . The staff went above and beyond in so many ways---driving us to a little restaurant, calling the restaurant in advance to make sure they could accommodate us, and picking us up from the train. The staff is exceptional. The traditional breakfast was wonderful too. They have a lovely meeting room in the hotel (I cant recall the name of it ) that you can go and get a coffee and tea and read, and it has nice music --we found it very relaxing and beautifully appointed. The mid century decor was lovely. Arima is a sweet onsen town that I can tell lot of locals really enjoy--we loved our one night stay here--it was just what we needed at this stage of our trip.

Stayed in March 2025

None

Really helpful hotel staffs! My husband lost his bag pack in the metro and we both couldn’t speak Japanese. We asked help from the hotel staff and they went lengths to help us find our bags. Really thoughtful of them! Also, room is very spacious for a couple. We went during early winter, so it was extra comfortable to soak in the outdoor onsen. (It was so beautiful! And so comfortable after a hot soak!) You have to pay a small fee for private onsen. But the public ones are nicer in my opinion.

Stayed in March 2025

Private baths are so go, more pricey than just going to the public hot springs nearby. But they are just as or more nice and depending when you go you have it all to yourself!

Stayed in March 2025

You had to pre order the dinner way in advance.

The onsen & location, real Japanese feel!

Stayed in March 2025

Spacious room with a nice view, great in-house onsens alternating between male and female use at different times of the day, and a cozy coffee room offering complimentary coffee and tea. The staff was very kind and included members with a good command of English. Convenient location, close to the train station and the town's main attractions.

Stayed in March 2025

Indeed one of the most beautiful experiences I had here in Japan. The dinner is majestic, the breakfast is majestic, the onsen Is clean and very enjoyable. I love the traditional Japanese vibe of this place

Stayed in February 2025

Amazing service, amazing onsen, amazing rooms, just everything was amazing.

Stayed in January 2025

It’s the best Kyokan we’ve ever stayed in Japan.

Stayed in February 2025

I liked everything about the property

Everything about the property was good

Stayed in February 2025

The ginsen and yinsen were only available outdoors and indoor baths were only hot water. The town itself had nothing much so wouldn’t recommend to stay more than 1 day.

Staff were kind and friendly, they remember that it was our honeymoon and surprised us with sekihan during dinner! Location was close to the town centre as well. And the baths were clean and good! WiFi was strong and we could stream Netflix and Disney+.

Stayed in February 2025

Onsen

Stayed in January 2025

Peaceful, beautiful, my private outdoor bath.

The aioi room is the best!

Stayed in January 2025

The hotel will collect you from the train station. We decided to walk up and it is a strange little road - quite and felt very safe but not very picturesque.

Loved the private and the public baths. Breakfast was amazing. The staff were so lovely and helpful. So pleased we stayed here.

Stayed in November 2024

The bathroom could be a little more clean and an addition of microwave would make it so much easier to warm food and baby bottles. If you are not eating at the retiring finding food outside can be a little tricky,

The staff here is amazing. They were very quick to communicate via WhatsApp, we had trouble finding the right transit options and they stayed with us on WhatsApp very actively to guide us through the directions. The room was spacious and very comfortable; we stayed in Japanese style room, I requested a separate mattress for my baby which was extra surcharge but they did great at accommodating all my requests: The onsen is very clean and relaxing. They provide with pajamas; indoor and outdoor slippers; they even provided us with a small toddler size pajamas and toothbrush which was very cute! They provide a shuttle to and from the arima onsen station, they were also able to accommodate any urgent requests such as pharmacy and medicine needs. We forgot our wedding rings at the room and as soon as we reached out to the hotel the next day after check out, the lady Izumi was quick to inform that they have kept the rings safely, they communicated very efficiently with out next hotel management and arranged for a delivery. We received our rings the next day: this was amazing and very efficient,

Stayed in December 2024

No, everything’s perfect

I really enjoyed the stay in Negiya! Room was spacious and beautiful, I particularly like the Japanese futon (敷布団), which was very comfortable. Staffs are friendly and helpful, I am always impressed by their service. Most importantly, the outdoor onsen in Negiya was amazing :)

Stayed in December 2024

Excellent service, staff was extremely attentive and friendly. Room was huge, food delicious and the private onsen was very very nice. I regret booking only one night.

Stayed in November 2024

Is a very good location and beautiful.

Clean and staff is very helpful and friendly.

Stayed in December 2024