Only thing that I'd take away points for is its location. It's not too far from the slopes and they provide a free shuttle there, but it would be nice to walk the main street where all of the restaurants are after a long day of shredding and be back at your hotel without having to wait for a ride.

The property was exceptionally clean and well taken care of. Would highly recommend!

Stayed in March 2025

Only drawback is you need to time your visits into town with the shuttle bus. It doesn't operate at all times.

Staff excellent, food excellent

Stayed in March 2025

Nothing I can think of. It would be nice to have a small gym in the hotel.

Great new hotel in close proximity to the Niseko resort. The hotel has very convenient shuttle service, and there is also a free shuttle that comes from the Grand Hirafu Welcome Center. Rooms are spacious, and beds are comfortable. Breakfast was delicious. There is an onsen and the ski room in the hotel.

Stayed in March 2025

Location is perfect. Access to ski slopes by shuttle is easy. All staff did the best to please us. The venue and bedroom are very nice and pleasant for a stay. Amazing view and beautiful nature with a lot of snow!

Stayed in February 2025

There’s a constant bad smell coming from the master room bathroom. Downstairs is colder than upstairs which makes it hard to dry all the gears. We also found a couple of dead stinky bugs by the landing which is a bit concerning.

It’s very spacious, beds are comfortable and cleaning was very on time. Shower was powerful and comfortable. The chalet has parking just outside so very easy if you hire a car to go to the skiing lifts.

Stayed in February 2025

Being out of town, it can be difficult to get to and from when your timing doesn’t line up with the hotel or ski shuttles (not running 6- 7 30pm). This is nobody’s fault, but can be annoying.

Very spacious, clean and comfortable with attentive and kind staff

Stayed in February 2025

Great stay, brilliant staff, nothing was too much trouble. Lovely hotel on the outskirts of Grand Hirafu with an excellent shuttle bus service that runs throughout the day. (There’s also a free resort bus that stops at the hotel too). Brilliant view of Mount Yotei

Stayed in February 2025

Lovely room with great view (1 bedroom/1 loungeroom). Loved the onsen. I had a hire car, so I was fine, otherwise you're relying on reliable, but fixed-scheduled buses to get around to resorts.

Stayed in January 2025

Although the Miru Niseko free shuttle provides easy access to the village at the base of Hirafu, transportation to the other base areas and transportation back to Miru Niseko in the evening after the shuttle stops running was challenging at times (unless you bring your own car).

Miru Niseko was a beautiful property with great architecture. The rooms are large (for Japan) and comfortable. Breakfast was excellent.

Stayed in February 2025

Excellent hotel to stay at on a ski trip. Very lovely and quiet surroundings, less than 10 mins drive to the ski village. Regular free shuttle to the ski village made it very easy to get around. The rooms were spacious and well set out. We loved onsen in the hotel, it was perfect after a long dsy of skiing.

Stayed in February 2025

Drying room was not big enough, difficulty finding space for snowboards and boots. Room did not have a humidifier.

Rooms were of a good size and very clean. The breakfast included was great. The public bath was also great, very clean.

Stayed in February 2025

our room was super nice, clean and spacious.

Stayed in January 2025

This review is hidden because it doesn't meet our guidelines.

Shuttle service in the afternoon is inadequate. I appreciate there is traffic in the town and hence they choose to run fewer services.

Good breakfast in the morning. Friendly staff. Nice baths.

Stayed in February 2025

Housekeeping is so loud, phone ring none stop while providing Cleaning and talk so loud. They didn't really pay attention to their Cleaning they end up leaving the bins without replacing the bag and leaving them in the middle of the room. Some day, there is no PJ for the number of people inside the house, and I have to call up for more.

Location only 5 minutes drive from hirafu. The log is amazing. Have everything you needed, beautiful view 😍

Stayed in January 2025

Comfortable room and environment. Great breakfast! Good location for scenery of Mt. Yotei. Quiet location, away from downtown

Stayed in February 2025

Sincerely this was an incredible hotel. One of the best I did in all my ski travel. Expensive maybe, but it Worth it. I rent a car so the distance was not an issue. 5 min ride to hirafu village. Free parking at the hotel. Parking for hirafu mountain was not an issue at all, if you arrive before 9am you will have free parking. Everything is easily accessible by car, and the hotel is well located. The rooms are really spacious and beautiful. You have everything you need. Bedding is comfortable (I love the tatami experience). From the bathroom to the living room they provide everything. EVERYTHING IS NEET!! So much natural light in the room. They offered laundry machine free of charge on every level, with free drying till 22:00 pm. Also really convenient. WiFi not the fastest but do the job. Breakfast is very good (not fabulous) you have a variety of japanese and American food. They provide ski storage also. And it's hot enough to DRY your boots over night (a lot a place don't do that) The onsens are perfect and open to 11pm, so that's fabulous. I highly recommend this place. You'll have an amazing stay in Niseko. Thank you for this incredible experience.

Stayed in January 2025

Pls update your clothes dryers to industrial

The staff, bfast, onsen, and great heated ski room.

Stayed in January 2025

I liked everything. No minuses

Everything was good. Personnel amazing, very clean, very comfortable

Stayed in January 2025

A minor issue is the property is a little distance from Hirafu village which is walkable in summer (50 mins) but not in winter (too much snow). But there are plenty of free shuttle buses regularly in winter so not a big issue.

Everything. Onsen, room layout, cleaniness, modern and views. The pictures on the website do not do justice to the property. It is really beautiful.

Stayed in January 2025

Nothing

Comfortable room, good onsen, great breakfast, Shuttle bus service is very useful, helpful and friendly staff In summary, everything is good!

Stayed in January 2025

The staff were incredibly helpful, the room was spacious and clean. It's also conveniently located just 5 minutes from the center of Hirafu.

Stayed in January 2025

Perhaps the distance from town, but shuttles and buses were adequate

The lodge was very spacious and had everything we needed.

Stayed in January 2025

A bit pricey but totally worth it. Don’t book here if you don’t rent a car.

Stayed in January 2025