We had no problems. But if you have tattoos then you cannot use the public baths.

The hotel is super clean. The rooms have EVERYTHING you might expect from a traditional Japanese hotel.

Stayed in March 2025

Room has no air conditioner. We went in late March. It is naturally quite warm and cooling is done by opening windows, didn't work so well.

Beautiful, Lovely Ryokan hotel with Onsen, very well attended. Clean, friendly. Marvelous setting very close to famous shrines. Spacey room.

Stayed in March 2025

Beautiful location, welcoming and helpful staff. The onsen was lovely.

Stayed in March 2025

The staff were so welcoming and helpful! The room was a great size, with all the amenities you could want. It’s also in a prime location to visit many shrines, temples, historic sites, explore town, etc. We would love to come stay here again!!!

Stayed in March 2025

It was an amazing experience. The traditional Japanese room was truly exceptional - nothing like I'd ever experienced. Staff were so friendly and helpful in every respect.

Stayed in March 2025

Excellent

Stayed in February 2025

The location couldn’t be better. Staff is very attentive. The facility is nice and clean. The food was very good.

Stayed in March 2025

Bit expensive.

Very warm welcome with a snack. Clean and peaceful place. Convenient to have the shuttle bus from the station but be mindful of the bus schedule. Onsen and facilities were very nice. Dinner and breakfast were good and convenient to eat at the accom. Special thanks to the gentleman staff member whose name starts with H (sorry forgot his name). He was very friendly and funny and spoke good English. Not all the staff speak English but Google translate is adequate

Stayed in March 2025

The price may seem a bit high at first, but considering the exceptional quality of the included meal, it is more than justified.

A magnificent ryokan ideally located just a stone’s throw from Nikko Toshogu. The staff is incredibly attentive, providing impeccable service. The room was spacious, comfortable, and peaceful, and the baths offered an exceptionally relaxing experience. A special mention for the Japanese gourmet meal – absolutely exquisite! A true culinary experience that alone makes the stay worthwhile.

Stayed in January 2025

- A bit further from the main strip and station (however, a shuttle is provided to and from Nikko station that you do not need to book and about a 30 min walk if able). Nikko is easiest explored via car but do-able with buses with stops near by.

- Beautifully maintained premises. On the older side but one of the best maintained and cleaned places I stayed in my many many hotel stays in Japan (including much newer places). - Staff incredibly attentive and friendly. Good English proficiency and will go the extra mile to help. - Lawson short walking distance. - Free parking available if driving. - Bed comfortable and the rooms were large. - Amenities and service, little details such as filling an insulated jug with ice and water each day. - Free shuttle provided to and from Nikko station (do not need to book). - Onsen was wonderful with many baths, spa and sauna. - Free yukata rental where you are able to choose your own design.

Stayed in February 2025

Everything, in particular the food and the rooms comfort

Stayed in February 2025

The location was great. So near the shrines complex and on the bus routes. The staff were so friendly and helpful. Not much food options in hotel itself but they helped me book breakfast nearby.

Stayed in February 2025

Absolutely nothing!

Everything! Great Ryokan, amazing staff, they very freindly and helpful. The Onsen is really good and big. The location is perfect and there is shuttle from the train station.

Stayed in January 2025

We stayed at the Nikko Senhime Monogatari on a room only package. The room was a great size for our family of 3 and would have easily fit a family of 5. The welcome tea ceremony was a nice touch. The staff were incredibly helpful at all times. The public baths were amazing - 4 different hot baths plus a sauna and cold bath. The location was great - very close to the bus route and a Lawson.

Stayed in January 2025

Maybe the Japanese style room has futons that are thinner than we expected, but still comfortable.

Very good service. Staff is very attentive and ready to help you.

Stayed in January 2025

lack of flexibility in regards to meals - had to be pre-booked

the welcoming staff the traditional tatami room the cleanliness and overall feel of the hotel

Stayed in December 2024

They are extremely strict on the 3 o’clock check-in. We asked for early check-in which they couldn’t do it. We got there, dropped off our bags and went out sightseeing. We got back at 2:45 and they still made us wait till 3 PM.

Wonderful traditional style Japanese room. Great spa with indoor and outdoor pools and hot tubs. We had breakfast and dinner at the hotel. It was served in the traditional Japanese style. The food was amazing and not what we found in many of the Japanese restaurants. Also had in-room massages which were very relaxing. The Hotel is a short walk to the temple, complex sites and the 70 Buddhas along the river.

Stayed in December 2024

Nothing

Everything

Stayed in December 2024

Everything was perfect.

Amazing onsen, amazinf staff, well located we really enjoyed!

Stayed in November 2024

Good service always, food very good , onsen very nice

Stayed in November 2024

They try to be perfect on timing, but cant get the tatami rolling out on time. But the shuttle to the station runs on time. Tat was my annoyance. Asked for the dining add on upon check in. They refused to allow as we didn’t choose the package. Seems robotic that they cant make adjustments or add more sales by the add ons. Like if we said 4 ppl and we came and ask for 2nd helping, they would turn us away. A very rigid hospitality. Dry with no warm hospitality. I would expect it in Tokyo but in Nikko..hmm

The quaint old ryokan but in a hotel setting. Across from the UNESCO Heritage site. Nearby Lawson (5min walk) bus stops. A clean inhouse onsen & bath.

Stayed in December 2024

We couldn’t book meals with the room and there is very little choice of places in the neighbourhood, especially in the evening everything is closed so we were struggling a bit

Splendid view on mountains, size of the room, bathroom, incredible onsen , short walking distance from attractions

Stayed in November 2024

I paid extra for a private bath just to try the option & because I wanted a mountain view while bathing. It took a while to fill up and was a bit complicated. Not bad really, just an fyi I wish I'd known in advance. Was NOT a fan of how exposed the view from the private bath felt- while in the bath was fine, getting out/into it felt like it was to easy to see, and be seen from nearby road + carpark. (Solved with towels, but still.) Also be advised, sun does not really hit mountains you can see from the bath in winter at dawn. Staff was really really attentive to the point it was a little uncomfortable - I appreciate they were on top of it, but please give me a min to find my stuff + felt more than a bit rushed at a few points. Maybe just me.

Meal was great, baths were nice- the shared ones overlook a fenced in courtyard with trees. Room was very roomy. Staff was extremely attentive.

Stayed in December 2024

None

Its spacious and very relaxing

Stayed in December 2024