Good condition but a bit dated.

Great location right by the major shrines & on the bus route

Stayed in December 2023

We went for half board. Dinner was great with varieties of food. My children enjoyed the breakfast too. It is worth the price to pay for half board. The staff were very friendly and proactive. We totally enjoyed the experience!

Stayed in December 2023

Everything. It was a wonderful experience..the onsen is remarkable and the staff was very kind and friendly.

Stayed in November 2023

Food is very good. Onsen and room is spacious

Stayed in September 2023

Nothing I didn’t like

Very nice and comfortable stay

Stayed in November 2023

The western room is heated & a bit too warm .. they brought in a fan for relief.

Very glad to have stayed here for 2 nights though without meals. All sold out and Nikko is very busy destination. This ryokan hotel is near to all the must go places . And the onsen is great after a long day out. Staff very friendly & helpful. Piano at lounge in the evening is a relaxing place to hang out . Behind the hotel there is route to kanmangafuji abyss along Daiya river and a little tea house facing the river. Simple dinner options 2-5 min walk away .

Stayed in November 2023

I can’t change the air conditioner temperatures

Staff, hot sprint

Stayed in November 2023

The hotel could not provide meals because those were booked up already. There was no option to book a room that included meals on booking.com, and unfortunately it was not made clear that the restaurant could not provide any meals, even if you paid separately. Make sure to confirm this with the hotel before making a non-refundable booking. That said, there are several eateries and a Lawson’s nearby, as well as restaurants in town, so getting meals were no problem.

This is a great hotel in an excellent location. The staff were also lovely. You are near the shrines and temples and on the main bus routes towards town or towards the scenic areas. I recommend getting the all area tourist bus pass from Tobu if you plan to stay a few days. The road towards Chuzenji through the mountains is quite amazing with the sleep climbs and drops on hairpin turns. I stayed in a tatami room with futon which was huge. The baths were also great. A selection of them outdoors, and one indoors. Very relaxing after a long day hiking and sightseeing. They have a shuttle to the train station which was handy.

Stayed in October 2023

1. The room was hot as the air-con’s temperature cannot be adjusted. So staff decided to bring in the fan and turn it on in our room but couldn’t help that much as we’re sweating every nights. We felt a bit disappointed considering the room price. 2. The staff didn’t ask if we can eat beef, and hot pot beef was served for our dinner. My sister couldn’t eat beef so we asked if it can be changed to either fish/pork but staff told that it couldn’t be changed. My sister therefore had to eat hot pot with vegetable (that come with beef) on her 1st dinner.

Hotel’s shuttle bus is provided to/from train station which is very convenient. The staff are very helpful, and polite. Hotel is very near Nikko Heritage area just a minute walk. The room is provided all amenities you need, big room, clean with beautiful mountain view. Live piano play at the lobby at 8pm every night. We stayed 3 days and we enjoyed great experience of yummy breakfast and dinner which the menu was changed every days. We loved onsen very much and there are 4 onsen available for lady (3 outdoors and 1 indoor).

Stayed in October 2023

The taste of food is only average. We have kaiseki dinner and breakfast. Both are not very tasty.

The service is first grade. They attend to every details.

Stayed in October 2023

None

First time in Nikko, fantastic experience. Helpful staff for introducing Japanese tradition to us (foreigners), in friendly manners. Room cleaned daily, easy assess to walk along the river and around town. We speak very little Japanese but locals were so kind to us.

Stayed in September 2023

I liked everything.

I think this is a must if you are looking to travel locally and fancy. We must be respectful and grateful while we relax and discover. Food it’s amazing and unknown for occidental people. Try everything.

Stayed in October 2023

The hotel was great, and exceptionally good service!

Stayed in October 2023

Location

Stayed in September 2023

The onsen and the dinner are definitely the highlights. The hotel is also very well located, next to the main shrines. A great way to experience the best Nikko has to offer for one night!

Stayed in September 2023

We didn't understand how to use the water heater/dispenser in our room at first.

The Japanese style room was spacious with a view of the river. The toilet and bathroom was also clean and spacious, with a lot of amenities. The staff was very kind, immediately greeted us with tea and a snack when we arrived and explained the inn's facilities thoroughly. They also provided a written English guide for wearing yukata and using the onsen, and even gave us maps and bus timetables after we told them our plans for the next day. The onsen was quite big, and it wasn't crowded at all when we went early in the morning. We had kaiseki dinner and there were a lot of interesting dishes, the name of each dish was written in Japanese and English and explained to us by the staff. The portion was very generous, so we were very full by the end of it. Breakfast was also excellent.

Stayed in September 2023

Nothing

Excellent, relaxed stay. Easy walking distance to the shrines and temples. Awesome, spacious accommodation. Great staff who organised shuttle bus to the train station. And the half board! The food (had dinner and breakfast) was fantastic, unexpectedly an amazing experience. Highly recommend.

Stayed in September 2023

Felt incredibly pretentious, trying too hard, especially the meals. A pity we had to eat in those little boxes. The whole dining area needed a good airing. It was clean but stuffy.

Beautiful room with gorgeous view in a great location. The staff who welcomed us was super professional and informative.

Stayed in September 2023

absolutely nothing.

Staying here we experienced the actual meaning of "old hospitality". The building is oldish, it gives 1970s vibes, but it is very well kept. The staff is so incredibly kind that has little or no equal in western countries. Huge room with a scenic window facing the hills and the river. The kaiseki dinner is an experience to be had; probably it's worth the journey. Breakast is one of the best we had in our travels. The "ofuro" is big and clean. You can enjoy the sunrise or sunset in the open-air part.

Stayed in August 2023

Room was super out dated

Excellent service

Stayed in September 2023

Nothing

Perfect reason to spend the night in Nikko. Hotel is just a few minutes walk from the temples. And the town is small enough to visit on foot. Onsen is wonderful, even get your own kimono to wear. After a day of sightseeing, onsen is exactly what you need.

Stayed in August 2023

The shuttle bus that should take off from the Tobu station at 5pm didn't show up.

The staffs are nice and sweet, especially the reception girl who speak fluent English. We alway received immediate assistant as soon as we need help. The public bath is awesome, they have different kinds of outdoor hot springs. The atmosphere and the facility of the public bath is good and well-maintained. The location is excellent, it only take 5 minutes to the Nikko Toshogu by walk. I will definitely consider it for my next visit to Nikko.

Stayed in July 2023

No restaurant to eat at if you didn’t get the meal plan.

The staff was very attentive and helpful. The location was nice, very convenient to sightseeing. The onsen was great, having both indoor and outdoor, as well as the hot tub.

Stayed in July 2023

na

Very traditional old-style breakfast and dinner, interesting experience, onsen was good too

Stayed in June 2023