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  5. Reviews of 9h nine hours Hamamatsucho sleep lab

Reviews of 9h nine hours Hamamatsucho sleep lab 2 stars

105-0013 Tokyo-to, Minato-ku Hamamatsucho 1-25-20, Japan

#839 of 1,465 hotels in Tokyo

Guests' Choice

Review score

Based on 1434 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    8.4

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Showing 676 – 700

  • Reviewed: 15 July 2023

    10
    Great designs make great spaces
    • Business trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    AC too cold, no toilets at the lounge floor

    Central location, great design, great views, convenient and cheap

    Stayed in July 2023

  • Reviewed: 13 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable. The building had a modern vibe. Security is good, and men and women areas are securely separated. Great location. Slept awesome.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Special Offer - 2 Capsule Rooms for Male - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The blind at the end of the pod did not block out all of the light. The mattress & pillow were quite uncomfortable.

    The bathroom facilities were fantastic

    Stayed in July 2023

  • Reviewed: 9 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Capsule Room for Female - Sleep Report Included
    • Stayed 1 night
    • Submitted via mobile

    The staff were really rude and unhelpful. The lockers were on a different floor to my capsule and the showers were again on another different floor, which made everything very inconvenient.

    The capsules were comfortable although we were surprised they didn’t have any doors.

    Stayed in July 2023

  • Reviewed: 9 July 2023

    10
    I would definitely stay here for the experience but it’s not a place to relax
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Remember that you are sharing a room. I had this annoying American little girl (maybe 12-14yrs) singing and talking loud.

    Location, super clean and nice staff

    Stayed in July 2023

  • Reviewed: 27 June 2023

    10
    Amazing
    • Leisure trip
    • People with friends
    • Special Offer - 2 Capsule Rooms for Female - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too much air conditioner, I got a cold

    Super clean and spacious for a capsule, equipment lending for free, shower clean and spacious as well, soap and teeth brush for free, a bit too much cold because of strong air conditioner. The lockers à quite big for medium suitcase is perfect, boys and girls separated, and one card system to open everything. all the staff speak a good English. I will go again

    Stayed in June 2023

  • Reviewed: 27 June 2023

    10
    Great for travelers.
    • Leisure trip
    • Family with young children
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    You have to check out everyday even if you wanted to stay multiple nights.

    Property was extremely clean and organized. They give you pajamas and slippers for the night you stay to keep the property clean.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 1 night

    The receptionists were not to be found upon arrival, and there was luggage unattended at the reception. The floor of the female bathroom was covered with hairs. I have informed the receptionists and they just shrugged and continue to watch on their phones. Please be aware that you might need to take the elevator to the 1st floor for showering, the 3rd floor for your locker and the 6th or 9th floor for your capsule.

    The location was good and the capsules were spacious and clean.

    Stayed in June 2023

  • Reviewed: 24 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only one elevator very slow No sento Expensive compared to other capsule hotel

    Capsule was OK

    Stayed in June 2023

  • Reviewed: 22 June 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Regarding the breakfast, I didn’t like the fact, that in the coffee shop I received the voucher for they didn’t speak English at all and instead of Oat milk late I received normal full-cream milk. The lady who did the coffee said they don’t have the oat milk, just soy. When I asked if they can re-do it, she said I would need to pay for it. I wasn’t really happy with that.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    10
    super comfortable
    • Leisure trip
    • Family with young children
    • Special Offer - 2 Capsule Rooms for Female - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    super comfortable. left our bags before check in. went to team labs I was sensory was overloaded went back to the capsule to check in. I was suppose to take an hour nap but ended waking the following day. they are super comfortable.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    5.0
    It was kinda cool but maybe only for a night or two, id avoid staying again especially if you ever have a hangover.
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The fact you need to leave between 10am to 3pm is sort of frustrating and isn’t necessarily super common as other places i booked in the future didn’t require this. The locker room was quiet frustrating as it was so small but thats fairly common in these hostels.

    Cool first experience in a pod hostel, had some good amenities and pyjamas. The pod was nice and spacious and the showers are great. Lounge area is nice but i didn’t use it much due to time constraints and the odd hours of being able to access the building.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Special Offer - 2 Capsule Rooms for Male - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is only one lift which makes getting to any floor painful. The capsules are not closed which means you can hear noises

    Stayed in June 2023

  • Reviewed: 14 June 2023

    10
    I would stay here again in a heartbeat!
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 2 nights

    The pillow sucked and was quite uncomfortable!

    Great location. Very clean and interesting place. My capsule room was very quiet.

    Stayed in June 2023

  • Reviewed: 4 June 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was hard to change clothes.

    I liked the bed.

    Stayed in April 2023

  • Reviewed: 1 June 2023

    10
    everything was very easy and set up very well.
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    was a bit hard to find.

    close to everything and subway station.

    Stayed in May 2023

  • Reviewed: 30 May 2023

    1.0
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 30 May 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 1 night

    Beautiful and convenient capsule hotel! Great location with contemporary design!

    Stayed in May 2023

  • Reviewed: 30 May 2023

    6.0
    Fun experience for one night, but not more than that.
    • Leisure trip
    • Group
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 2 nights

    Unfriendly staff, which is rare in Japan. They also have this rule that from 10am to 2pm, everyone has to leave the hotel so that they can clean the rooms. This is somewhat understandable and it is mentioned in the description, but this rule also applies to the locker area in the 2nd floor — they don't let you access your luggage during those 4 hours! This doesn't make any sense, and that extra rule was not written anywhere. The mattress is very hard which is OK with me, but the pillow is literally a bag filled with sand - very uncomfortable. A few years ago I stayed at another capsule hotel in Shinjuku by the same hotel chain (9 hours) and the experience was way better. I think that sadly that branch closed during the pandemic.

    Great location, clean space, good goodie bag, great shower.

    Stayed in May 2023

  • Reviewed: 24 May 2023

    3.0
    don’t stay more than 1 night
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    this place is designed for people staying 1 night with little to no luggage and like following lots of rules. I was travelling multiple countries but still travelling quite light with a small backpack and a small suitcase. the storage locker area is far too cramped and there isn’t any room to move. you’ll quite often be shoulder to shoulder with your locker neighbour and this gets very awkward when you both have luggage to move or organise. you get a QR code to access every part of the building and your locker but this qr code changes every single morning by 10 am. this is extremely impractical if you’re staying more than 1 night. I was woken by staff telling me to get up and get ready to check out (I had 3 more nights booked) I then went to take a shower and was harassed by a staff member bashing my shower door telling me to stop showering and go check out. this staff member was very rude and basically told me I needed to stop getting ready and hurry up and go check out. with this being my first night I thought the checkout was only for the keycard and I didn’t actually have to fully check out as I had more than 1 night booked. this wasn’t explained to me at all. i then checked out even though I had 3 more nights booked. I’d realised I’d effectively been kicked out of the hotel I’d paid for until check in at 3pm. this meant I had no access to my belongings on the second floor as they were held by a security at code and so is the lift. I also was only allowed to sleep when they told me I was allowed to sleep in the bed which I’d paid for and I was not allowed to use the facilities I’d paid to use either (shower, bathroom etc). By 10:30am I’d had enough of people shouting at me and telling me what I could and couldn’t do in the hotel I’d paid for so I decided to book another hotel and asked for a refund for two of the three remaining nights I had booked. I was simply told no by the staff without any room for negotiation.

    the view was nice, the roof access at night was great too.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    10
    comfortable modern budget friendly one night stay!
    • Leisure trip
    • Group
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 1 night

    The top bunks did shake slightly when other people were hopping into bed that were nearby. To be honest it wasn't a big deal for me personally, but some people might not be cool with it. This was in no way a deal breaker.

    the hotel is located steps away from the train station Hamamatsucho. It was basically on straight line from Haneda airport right to the hotel. It was a furturistic modern style hotel, the capsule bed was shockingly very comfortable. It was an instant knock out for my friends and I (slept like babies after a 21 hour journey). The facilities were impeccable. I do enjoy the finer things in life, but everything in Japan was bougie including this hotel. I HIGHLY recommend booking this hotel after a long journey, it is incredibly comfortable.

    Stayed in March 2023

  • Reviewed: 16 May 2023

    5.0
    the space of lockers are so limited and uncomfortable
    • Leisure trip
    • Couple
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    limited space at lockers

    location

    Stayed in May 2023

  • Reviewed: 14 May 2023

    10
    Clean and comfortable capsule hotel
    • Leisure trip
    • Couple
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 1 night

    Clean and comfortable capsule hotel. Good location, especially for getting to Haneda airport. Men and women's rooms, showers and storage space are completely seperate and the women's areas require a key card to access.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    5.0
    Terrible breakfast
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Male - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There is a curfew, they wake you up from 9AM every day and you must leave before 10AM. That's very painful if you're feeling unwell/hangover. It's written in the description, but it should be pronounced more when you book the hotel. The breakfast is just a voucher to a nearby cafe, for which you get a coffee and half of a sandwich. The pillows are hard as rock.

    The hotel was clean, except for the toilet areas in the morning. The location is good

    Stayed in May 2023

  • Reviewed: 13 May 2023

    10
    Great experience and convenient stay.
    • Leisure trip
    • Solo traveller
    • Special Offer - Capsule Room for Female - Non-Smoking
    • Stayed 3 nights

    Location was very convenient for the purposes of my stay. Short walk to local train stations, convenience stores and restaurants. Was also very close to the Tokyo Tower which was also a plus.

    Stayed in April 2023

Showing 676 – 700

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