everything

Stayed in April 2024

-

The Place was extremely clean and confortable, The kindness and support of the staff was amazing, and amazing views to Mount Fuji from the room

Stayed in April 2024

At the moment, I cannot find unpleasant things.

Great Mt. Fuji view, very nice new room, nice BF, coffee and tea. Close to a super market and Fuji City Park.

Stayed in April 2024

Need ro vacate the room between 10am and 3pm

Spotless clean (rooms and the entire building)

Stayed in April 2024

Extremely kind and hospitable staff! Delicious breakfast!

Stayed in April 2024

I can't think of any.

The hotel is very close to Fuji Station. We had a good view of Mt. Fuji from the room windows. The bus stop is just in front of the hotel entrance. The staffs at hotel were very friendly and helped their best. They provided a very good breakfast. The food was delicious. I strongly recommend to stay in this hotel.

Stayed in March 2024

The staff cannot communicate in English well, and everything, including maps for tourists, is in Japanese. They couldn't provide me with information about the surrounding area, not even directions to the train station. Removing the shoes isn't convenient, and we must return the key every time we leave, which is inconvenient. There was no power outlet near the bed for charging.

The hotel was tidy, and the view was pleasant.

Stayed in April 2024

We chose breakfast included option. Choices were limited and few food were not named so we didn't know what they were as we eat only chicken prawn and vegetarian.. also no coffee/tea packs in the room.

The location, the view of Mt Fuji from our room😍

Stayed in March 2024

The shower

The view - we could see Mount Fuji! It was beautiful

Stayed in March 2024

Shower head is placed in awkward position.

Location was placed beautifully, right in front of mt Fuji.

Stayed in March 2024

Nothing. All good...

View over to Mount Fuji from my room was amazing! Breakfasts were a good mix of Japanese and western food.

Stayed in March 2024

The room was damp, couldn’t figure out how to use the dehumidifier as there was no instructions. Very strict rules the moment you walk in, you’re made to wipe down the wheels of your suitcase and take your shoes off immediately. Felt like we were tiptoeing around someone with OCD’s house. They also took our key from us when we went out for no reason. Asked them specifically not to clean the room but they still did.

Clean, good view of Mount Fuji in room

Stayed in March 2024

Nil

Food AND Cleanness

Stayed in February 2024

The views of Mount Fuji are just breathtaking

Stayed in February 2024

Nothing

The Location, All the Staffs, Facilities, Room & the Room’s ‘Mt Fuji View. All are Awesome & Perfect:)

Stayed in February 2024

The room view of the mount Fuji is marvelous. The breakfast is excellent too

Stayed in November 2023

Best Hotel in whole Fuji. Traditionla looking rooms, one of the best views onto MT Fuji. Staff is really nice and always there to help

Stayed in October 2023

Checkout at 10am instead of 11am but it seems standard in Japan yo checkout at 10am.

Very friendly and professional staff Extremely clean rooms and hotel in general Great, central location Easy, free parking. Great value for money.

Stayed in September 2023

The location might be somewhat far from train stations and definitely not close to Fujikawaguchiko. (河口湖) If you are not traveling by car it will be hard to get around.

It was amazing to see Fuji mountain from our room’s window. The staff were super nice and friendly.

Stayed in April 2023

While I can appreciate removing our shoes and wiping our baby strollers wheels in the lobby, the staff were overly pedantic to the point of rudeness in trying to assist. Fortunately, when I left an item behind, they were helpful in recovering it before cleaners serviced the room.

Incredible view of Fuji from our room and delicious breakfast. The room, though small and with unusual decor choices, was comfortable with a separate toilet. Plus the bath was unusually spacious.

Stayed in May 2023

Having to carry utensils eg kettle etc upto room. Poor TV channel selection for international guests. Breakfast self service and basic.

Central location.

Stayed in May 2023

Take off the shoes at door

good price, good breakfast, location Amazing view of mount Fuji

Stayed in April 2023

Ceanliness

Stayed in April 2023

great service

Stayed in August 2022

Even on floor 23, one can hear train running clearly. Perhaps the most confusing thing is that (seems many other people have the same experiences as us) the hotel website lists the swimming pool and fitness center, BUT these are irrelevant to the hotel. This is quite misleading. The hotel should take a serious responsibility to remove these photos. This is actually quite disappointing.

The city view from floor 23 is nice. The family room is sufficient for 4 people.

Stayed in July 2022