Very expensive

Wonderful property and food Fantastic staff

Stayed in March 2025

attentive staff, very traditional Japanese ryokan. Food (both breakfast and dinner) equivalent to some of the Michelin star restaurants. vegetarian friendly - the best vegetarian Japanese I've had this trip

Stayed in October 2024

Loved the traditional style and the “sentimental chihiro” atmosphere. Everything was excellent: rooms, food, service, Onsen, garden. Will definitely go back the first chance possible

Stayed in October 2024

Beautiful place, one of a kind experience!

Stayed in September 2024

The staff was sometimes a little bit overwhelming.

The food was excellent: fine dining for both breakfast and dinner, with a couple of options. The staff provided us with everything we needed, so we almost didn't need to open our suitcases. The public baths within the ryokan were awesome. It was in a great location, close to the public onsens. Getting to and from the station was a breeze.

Stayed in August 2024

Very authentic and a really peaceful haven.

Stayed in August 2024

The staff was extremely accommodating and attentive. The buildings and grounds are absolutely beautiful. The location is perfect.

Stayed in August 2024

This place was incredible. They make you feel very special here, with multiple people always welcoming you back, welcoming you to breakfast, greeting you as you walk by. The in room meal was amazing, every meal we had here was beautifully crafted and presented and the taste matched the presentation. Beds were the most comfortable out of any Ryokan we stayed in, the gardens were beautiful, and the complimentary drinks in the main room were so delicious! The location is perfect as you are minutes away by walking to multiple onsens, as well as Onsenji, where we were able to hike up to, and were blessed with an incredible view of the Sea of Japan and permission to soak in the waters of kinosaki onsen. This was our favorite experience of our whole 23 day stay in Japan!

Stayed in July 2024

walking all the way back to the room was lengthy and inconvenient since our suite was located in the back,

loved the open air baths!

Stayed in May 2024

Staying at Nishimuraya Honkan was an incredible experience from start to finish. The staff could not have been more helpful; from assisting with transport to providing a vegetarian kaiseki meal for me, they really went out of their way to make the stay really special. The property is beautiful - we loved the onsen, and making use of the lounge in the evenings.

Stayed in May 2024

The price. It is very expensive.

This is a very special hotel. It comes at a high price but personally I have never stayed anywhere as lovely. Our garden room was incredible and the evening meal was utterly delicious.

Stayed in May 2024

I can't think if anything.

Sense of tradition. Excellent service. Great location.

Stayed in April 2024

Not a single thing. Perhaps the only small inconvenience (and it really is small), is the distance from the centre. The ryokan is located close to the ropeway at the western side of the town, up a gentle hill. If wearing getas, it can be a bit of a slog walking up the hill back to the ryokan...but, that's all part of the experience and means your legs feel they need the onsen!

Loved everything about this ryokan, from the room to the food to the services provided. We had a Japanese suite room which was at the top of the ryokan and had a lovely view overlooking the ropeway and the garden. The room and ryokan were both clean, offered Yukata and geta to use for the duration of your stay, and comes with access to the many onsens in the town. There are two onsens within the ryokan, too, which are worth checking out that switch genders each night, so it's worth going at night and in the morning to experience both (one is Japanese-themed, the other is Greco-Roman). The food is lovely, both dinner and breakfast are plentiful with a wide selection of seafood, noodles, and other ingredients. The crab is exquisite. Service from all hotel staff, from the receptionists to the servers to even the maintenance staff were all so polite and helpful. Loved every thing about our stay.

Stayed in April 2024

sleeping arrangement not comfortable

Exceptional top line !

Stayed in May 2024

Fantastic ryokan experience

Stayed in May 2024

Absolutely nothing it was perfect

The hotel was beautiful, my wife and I booked the room with a private outdoor onsen and it was amazing. The town is beautiful and the staff and locals were so nice.

Stayed in May 2024

I am sorry but i was so disappointed with the food. I didn't expected the food to be not salted, no tasty, too much fishy flavour. I do love fish, sushi, saumon. But they were à lot of fish that we probably dont know as european tourist. I guess european we are used to salt, sauce, spicy sauce as well. In my opinion, the food was not tasty. It was just like raw fish staight away coming from the river and put in a plate with no flavour at all . I was really surprise. If i can make a suggestion. You should put inthe menu mire sushi with avocado for example, more meat like kobe meat. Even my husband who eats everything comoare to me and used to go in very very good restaurant was disappointed too. No offence to the chef, the food was good quality but not used to raw food and fished. Service of the waiter was great too!

I loved the beautiful room and garden was so beautiful. Staff was very polite too exceptes à girl with blond hair who checked out me. I dont know if she was stressed as maybe new? Or if she was just not friendly.. Also the city was beautiful with blossom flower day and night and tourist shop and coffee. I used the 1h30 private bath in their sister hotel which was incredible with a beautiful view of the nature!

Stayed in April 2024

Truly exceptional. Such attention to detail and friendly staff. Enjoyed every minute of the stay.

Stayed in May 2024

We loved everything.

Fantastic ryokan in the heart of Kionosaki Onsen. A very special experience with amazing food, beautiful space, and lovely staff. Treat yourself to a ground floor room with private onsen.

Stayed in April 2024

I loved everything.

The staff was very friendly, the food was great, and the room and private onsen were clean. Next time, I’m spending a week here rather than a day and a half! There was so much to explore, the ryokan even had a small museum and a beautiful garden.

Stayed in April 2024

I loved everything, but our room was visited by a lot of stink bugs due to the changing season. The staff are super helpful in helping us catch them, but they were a minor nuisance that subtracted a bit from an otherwise truly amazing experience. I'd still recommend this ryokan regardless.

Nishimuraya Honkan is an absolutely superb ryokan and amongst the top ryokans I have visited across many onsen towns in Japan. We stayed 3 nights. The atmosphere was beautiful and peaceful, the staff and service top notch, and the food is exquisite. Not all staff speak fluent English, but we had no issues communicating. We had the half board so dinners are served in our room while breakfasts are in a common room, with different menus every day. Every meal was meticulously prepared and a feast. We had the large Japanese style Horai room that had an open air bath (as well as open air shower - some may find it a bit cold in cooler months but it was fine for us in Spring), which was very enjoyable and relaxing. Don't miss the coffee/tea/juice area on the first floor that looks out to a lovely garden, and taking a walk in the garden to see their beautiful koi fish. Although the ryokan is about a 12 minute walk from Kinosakionsen Station, there is a bus from the station that can take you directly to the ryokan, and we were also able to get on the hotel's shuttle back to the station when we left. An amazing and highly recommended experience that's not to be missed if you ever visit Kinosaki Onsen.

Stayed in April 2024

Lovely people, clean, great cultural experience and beautiful food.

Stayed in April 2024

My first ryokan experience ever. Everything was excellent. If you are looking for the quintessential Japanese ryokan/ onsen experience, this is it!

Stayed in March 2024

We absolutely adored this ryokan. The atmosphere, the food, the cleanliness and most of all the hospitality of the staff. We only stayed one night but we will absolutely be staying again in the future for more nights. this is a must book ryokan. cant recommend it enough

Stayed in January 2024