All slots for private parties onsen and local restaurant were booked during our stay. But staff arranged for us another place.

Onsen is amazing. Staff speak english well, the room is spacious and prepared for sleep.

Stayed in March 2025

Check out time 10.00 is too early. Everything feel too rushed.

Room ,Dinner ,Onsen , everything is superb Staff at the dining room are excellent.

Stayed in April 2025

We had a couples massage im our room and she moved her hands so rapidly that it diminished relaxation.

Service was impeccable and loved the peacefulness of the hot springs spa.

Stayed in April 2025

Kaiseki diner, overall ambienceand onsen as well as the hospitality of the staff

Stayed in March 2025

The only downside to this place in my opinion is that it’s not right in the middle of things. About a 10 minute walk to get downtown. But honestly after checking out the other onsens I felt like I had everything I needed on site. I also personally liked being a little more removed and closer to the gorgeous nature that surrounds the hotel.

The service was incredible and they did an excellent job of anticipating special things we wouldn’t have even thought to ask for, like arranging a ride to our dinner for us without a request. We really enjoyed the onsen on the property and honestly thought it was a much more luxurious experience than any of the other 4 public onsens we visited. We also rented the Chinese style private onsen for some special time soaking together and it was beyond. Haven’t felt that pampered in awhile. We also did an in-room couples massage afterward which I thought was priced very reasonably. Also, the buffet was huge with so many yummy options to choose from. I was stoked!

Stayed in March 2025

Onsen & the friendly staff

Amazing place!! Best onsen in Kinssaki

Stayed in March 2025

It was luxurious. When in an onsen town, bougie it up! I was there for two nights and the dinners were different. Both spectacular. Staff was always friendly and I never felt like a bother.

Stayed in March 2025

I could have communicated my food limits better, because they did their best to accommodate. This hotel really went out of their way to make your stay extraordinary. It's worth the price.

Gorgeous hotel at the edge of Kinosaki Onsen on bus route. Supplied yukatas and slippers. We stayed in the Japanese style room with a full bath. The hotel has it's own private bath that is better than the baths in town! Each night they made Japanese style beds in our room, which was huge, like 15 tatami mats or something. We slept so well in their beds. The pillows were a combination of western and buckwheat pillows and I slept great on them. They offer a welcome drink and breakfast was good. We had an evening pressurepoint massage that was interesting and fun, and we basically just went to sleep afterwards. I felt I needed to explore the city, but really one could spend the time in the hotel and have an excellent RnR time. I suggest 2 nights. We did the prix fixed private meal. My husband who loves seafood and crab loved it. I, someone who doesn't eat/like much seafood found it terrifying. They did adjust mine in very elegant and respectful ways, and asked about and respected my food limitations, but there were things I didn't even consider I needed to communicate. I should have requested vegetarian. If you don't love crab/seafood, maybe go vegetarian if you do the private dining. That said, my hb said the crab meal was amazing. The sake was excellent. And we had a great meal in town our second night (Gina pizza).

Stayed in March 2025

They have many onsite restaurants but couldn’t make a reservations for us onsite. The town nearby shuts down early and we weren’t made aware of that… only that transportation pauses during this time. After a couple hours some of the shops and restaurants open back up later but we weren’t aware of this and it caused us to have to search desperately for food without this knowledge. We ended up finding a restaurant called “China” it was extremely delicious so we weren’t too disappointed. The bus stops don’t gave any signage for the specific ones they stop at so pay attention closely where you are. All in all it was still a great experience

This property is absolutely gorgeous. We went for my birthday and the view from the room was so beautiful it didn’t seem real. The staff were helpful even making sure my Yakuta was on correctly. They gave me a birthday gift. If you stay here please use their private and public Onsen! Also if you walk past the pool there is another gorgeous waterfall behind the chapel that flows into a coi pond. There’s also a small temple and moss covered stairs that are sooo incredibly serene. I hope to come back soon and stay longer

Stayed in November 2024

Outstanding property. The Onsen was a superb. Staff friendly and helpful. Room was beautiful.

Stayed in November 2024

Older rooms

Delicious breakfast Beautiful Onsen, perfect hotel to relax Great dinner Free parking

Stayed in September 2024

Nothing

Every member of the staff was so kind and accommodating. They really want to give you the best experience. They always greet us and when we have inquiries they're always ready to help. They also have a shuttle to pick us up after we roam around the area. So exploring the area is going to be easy. They also ask you what time you will be checking out so they can schedule a shuttle for you when you need to go back to the station. They also handled bringing our baggage to the station. The onsen room was so comfy and so beautiful! I really loved it! They also had a separate private onsen which we rented and it was like a dream! It was a really lovely experience since it was my first time trying the onsen~ Loved the breakfast here as well. My overall experience was so great, I recommended this hotel to friends and I would absolutely love to go back if ever we have a trip near the area!

Stayed in October 2024

The stay was magical! The most delicious food! Definitely recommend getting the traditional Kaiseki dinner included. Staff was helpful and willing to go above and beyond. The town itself was beautiful! This hotel was the highlight of my trip!

Stayed in October 2024

Staff was friendly, but only few spoked English

Great place

Stayed in October 2024

Super attentive staff

Stayed in October 2024

Kaeseki dinner was so far below the chef menu dinner at the onsite restaurant Ricca. That meal was beyond amazing

Spa Attention to needs Staff knowing who I was. And my allergies without having to share each time

Stayed in October 2024

Beautiful facilities and the most incredible staff. Everything was perfect.

Stayed in October 2024

We couldn’t use the private Onsen since it was fully booked during our stay. But we stayed on a Saturday so it’s understandable.

Me and my husband had a lovely stay. It was an absolutely beautiful location. We also got a sweet honeymoon gift for our dinner, so kind and thoughtful!

Stayed in October 2024

This hotel is an experience as a whole! Everything was picture perfect!

Stayed in October 2024

A Serene, Luxurious Getaway at Nishimuraya Hotel Shogetsutei Our stay at Nishimuraya Hotel Shogetsutei in Kinosaki Onsen was nothing short of exceptional. From the moment we arrived, the staff made us feel incredibly welcome with their warm and attentive service. The hotel effortlessly combines traditional Japanese elegance with modern comfort, offering an immersive experience that left us feeling relaxed and rejuvenated. The room was spacious and beautifully designed, featuring stunning views of the lush surrounding gardens. The highlight was the private onsen bath on our balcony—soaking in the mineral-rich waters while enjoying the tranquil scenery was truly unforgettable. Although we didn’t have dinner at the hotel, the breakfast was a standout, featuring a selection of traditional Japanese dishes that were both delicious and beautifully prepared. The attention to detail in every aspect of the meal made it a delightful start to the day. The onsen facilities were pristine, offering both indoor and outdoor baths that provided the perfect retreat after a day of exploring Kinosaki. The hotel also provides a convenient shuttle service to the various public onsens in town, which made it easy to fully enjoy the onsen-hopping experience. If you’re looking for a luxurious and peaceful escape, Nishimuraya Hotel Shogetsutei is an ideal choice. The combination of impeccable service, beautiful surroundings, and relaxing onsen facilities made our stay truly memorable. We can’t wait to return!

Stayed in October 2024

N/A

Wonderful staff, very helpful and courteous and welcoming and there was even a welcome drink on arrival. The property is a delight (I liked the hotel's onsens even better than some of the public baths that I visited) and the room was comfortable.

Stayed in September 2024

We had to find out tho gs, let ramen restaurant on our own. Lots of the info was on Japanese which we had to painfully translate with our phones

Beautiful

Stayed in October 2024

Nothing just the price of stay. But it’s quality so we definitely understand.

Love the facility has bike rental, wonderful hospitality and amenities. Staff was super friendly and quality. Would love to come back but hoping to get more discount for multiple stay.

Stayed in August 2024

There is so little to not like. The limited hours and prices at the on location restaurants were disappointing. Futhermore, the price of the hotel is not cheap.

The properties onsen facilities were amazing. The traditional ryokan room was large, clean, and well maintained. We felt taken care of from the moment we walked off the shuttle from the train station.

Stayed in July 2024