The tatami room that we stayed in had a distinct smell to it. It wasn’t bad in any means, but if you’re very sensitive to smells, then you may not like it.

The property was luxurious, well kept, and accommodating in every aspect of our stay.

Stayed in April 2023

The hotel lobby

Stayed in March 2023

I did not like the price, I understand we had dinner prepared in our room, and we had the traditional japanese room. The facility and the hotel was massive and beautiful, however next time I wouldn't take again the breakfast. The room was nice and very peculiar but just to try once I guess. There was a smell in the room like urine for some reason, not sure where was from, this smell came out when they pull out the futon beds from the closet (Gross). For one night stay was fine, but I wouldn't have stay more with that smell. I think next time I visit I will take a normal room and without meals. Then Yes I would say the price was worth it, but if you never had Kaiseki dinner in the past, I really reccomend try this one.

We liked the private spa, since I have tattooes and they are not allowed in this hotel, I did not try the natural hot spring unfortunately. They provide Yukatas, sandals and everything you need to go around and visit the public hot springs for free. I am very small person and I found my size, my partner is very tall and he also found his size, very organised place. We had the kaiseki dinner and the food was delicious, the breakfast was a massive buffet where you can find anything you want, however it's pricey for the quality of the food. The private spa is definetely worth the money, just for yourself and with amazing views and atmosphere. Kaiseki dinner was a lot of food an I had a proper fine dining experience. When we went snow crab was in season and I think I had snow crab in all different kind of cooking and preparation. Absolutely delicious, my partner is vegetarian, and this was the only place we stay in Japan they really accomodate his dietary requirements. I read some reviews before booking that the hotel is at the very end of the town and you need a shuttle to walk to the train station. I think it's up to you and what you can do, but don't be discouraged from those reviews, it's literally less than 15 mins walk, and there are plenty of shuttles to take you around. What I liked about this hotel was the luggage service, the day after they kept our luggages and send them to the information centre for free so we could visited around Kinosaki without the luggages.

Stayed in March 2023

There was an issue with the room's AC that caused the heater to be turned on if used--thankfully it was still cold outside so we just left the AC off. Location is a little far from the main onsen street, but I like walking around the town and seeing the surrounding nature so it isn't really an issue for me.

Nishimuraya Hotel Shogetsutei was one of the highlights of my trip in Japan this spring. Although I wasn't able to stay very long (only 1 night), I was able to enjoy the beautiful onsen hotel and the surrounding area of Kinosaki Onsen with my friends. The room was spacious, and the futons provided were very comfortable. The kaiseki dinner was fantastic, as was the service (thank you Yamamoto-san). The buffet breakfast was also amazing--selection was wide and yet the taste was still great for everything I chose. Lastly, the onsen and sauna were simply amazing--even better than the other soto-yu around Kinosaki Onsen. I went late at night and was able to enjoy all the baths for myself!

Stayed in April 2023

When I booked I was expecting a more intimate traditional ryokan. So I was a bit surprised by the size based on the photos. But even so the rooms and the staff made it feel so cozy.

We loved our stay here! The breakfast was incredible, the Onsen was amazing, and the staff was super helpful.

Stayed in April 2023

have to take a shuttle bus from the station, but it only took 5 minutes to drive there.

dedicated staff, delicious dinner served in our room, helpful staff, beautiful grounds to walk around, gorgeous waterfall seen in the sitting area of the first floor.

Stayed in April 2023

only has 2 massage chairs.

everything , the food the onsen the service the room everything was superb. both massage chair was free and nice.

Stayed in April 2023

The Onsen is very good, clean and size of hot bath is reasonable

Stayed in April 2023

It was at the end of the main town. Walking back at night with limited street lights took abt 20-30mins depending on where you are.

Awesome 5star ryokan with superb service and kaiseki. Onsen was lovely too.

Stayed in January 2023

secluded

Stayed in April 2023

The breakfast felt a bit big cafeteria like - huge room with a lot of people.

We enjoyed the perfect service and the, at least for me as a foreigner, quite authentic experience. It has been perfectly clean and a great facility overall. Kinosaki Onsen is a very cute village. Book the private onsen, they are worth it! Value for money is amazing!

Stayed in April 2023

no

nice environment and excellent services

Stayed in April 2023

the Gym wasn’t available from morning hours . the opening after breakfast isn’t right things to do . suggest to review by management. overpriced dinner cost

on site hot springs and spa. the shuttle service was available all over the day and on. site shopping and restaurants

Stayed in April 2023

Lovely hotel and staff! Delicious breakfast. Truly a dreamy experience!!!

Stayed in April 2023

This place was excellent. The rooms were clean and wide. Stafffs were friendly and their service was incredible. The public hotspring bath in the hotel was clean and comfortable to use. They also have convenient shuttle buses operating in every 30min. Best hotel ever in Japan.

Stayed in April 2023

Nothing!

Amazing hotel!

Stayed in March 2023

Excellent hotel, spacious rooms, nice Onsen; a free shuttle can take you to the city (only 7 mn) and the public baths. The staff is very helpful and the food served by the restaurant is exceptional.

Stayed in March 2023

Some parts of the hotel is a bit old but still very well maintained

The staff, lobby cafe with the view, the bath on site. The gift shop was surprisingly good and has many goods, prices comparable to the other shops in town.

Stayed in March 2023

Honestly, nothing.

We were able to get a vegan kaiseki dinner after organising with the ryokan. The dinner was beyond our expectations, so were the staff. Beautiful onsen inside the hotel.

Stayed in February 2023

Everything! The private bath was particularly amazing.

Stayed in February 2023

N/A

Beautiful and clean. Excellent and attentive staff. Staff went above and beyond to make us feel welcome and comfortable. Rooms were the largest I’ve seen in Japan. Onsen area was wonderful. The bar area was peaceful and gift shop provided all the last minute necessities for gifts.

Stayed in January 2023

None

Spacious rooms, delicious dinner and very good service!

Stayed in February 2023

a little far from the main strip.

whole experience was wonderful! from dinner to private Onsen. great spot to relax.

Stayed in February 2023

The staff were detailing and attentive in the service. I will come to stay again soon.

Stayed in December 2022