Great location, very convenient

Stayed in April 2025

Hot spring status showing on TVT was always crowded. The smell of hot spring is not what we thought of original hot spring.

The location is very good and close to rail/bus station . it is easy to find food around the corner. The room space is good enough for 2 people with luggage in the room.

Stayed in April 2025

The bed mattress is too hard for sleeping

Stayed in March 2025

Hotel located close to the train station which is very convenient. The room was quite small and looked a bit old fashion but it was very confortable. The onsen is great.

Stayed in March 2025

The lobby is on the second floor where you need to take an escalator. Cumbersome for those with more than one bag. It’s more for business travelers. Room is very small for 2 people. No luggage space

The location! Just next to Hakata station where all the action is.

Stayed in March 2025

Watch out for the breakfast arrangement. Two choices, a full buffet on the LB lobby (1/F) level and a set menu breakfast at the semi-hidden 1/F floor (Onsen/ground floor) level. Very confusing. Front desk check in staff cocked up our breakfast booking arrangement and we ended up with only one set menu meal, causing restaurant staff to get very flustered and confused.

Nishitetsu Hotel Croom Hakata is a vanilla (although orange outside) Japanese business hotel adjacent to the north end of the Hakata bus terminal. This is a good value option for the price and location which is close to the heart of Fukuoka's rail, metro, and bus transport hub. The journey from Fukuoka International Airport to the Hakata bus terminal using the airport bus service is thoroughly painless; buses depart outside the arrivals hall and terminate opposite the Hotel Croom, which is less than a run-out throw across the road. The hotel interior is a bright Scandinavian blonde-themed light brown. Rooms are "compact" with all the right amenities squeezed in; en suite bathroom (mind your head), desk, TV, A/C, dehumidifier, refrigerator. Hanging and suitcase storage space is limited. It seems designed for the light-travelling salaryman. Trouser presses are placed next to the lifts, and the imagined image of trouserless businessmen queuing to prep their pants for a day out is hard to shake. There is a ground floor (1/F) Onsen and a coin laundry on the 8th floor. A good value base to start exploring Kyushu. There are three "Crooms" in Fukuoka; best to double-check the name and location before booking.

Stayed in March 2025

The room is a little bit too small for 2

Location was great, clean

Stayed in February 2025

The network is not good, please improve

Location is the best, near bus and train station. Hotel staff is so nice. Service is good... Everything is nice. Next time l will stay the hotel.

Stayed in February 2025

Nil.

Breakfast was good. There was large range of food. Coffee could be better

Stayed in December 2024

Breakfast is buffet style but food quality and choices is okay only. Strange to find cleaning staff using the lift lobby on the guest room floors for sorting out used bed sheets. Would expect this to be done in cleaning rooms.

Location next to JR station. Room size is okay. Onsen facilities are nice

Stayed in December 2024

Room didn't have space for suitcase

Good central location easy to get around

Stayed in December 2024

It was dusty.

Location

Stayed in December 2024

The toilet had quite a musty smell that was rather unpleasant. The room was also quite small, made worse by having a table, coffee table and chair which limited our ability to open even one large suitcase easily (although to be fair we were told the size of the room already). The walls can be quite thin, and we can hear neighbouring rooms.

Hotel was very close by to Hakata station. Generally still quite clean. The public baths were great, with a cold pool, outdoor and indoor hot pools and a dry sauna (could be quite busy though). Staff were friendly and professional.

Stayed in December 2024

Bizarelly, the windows and rooms seem to not have any real sound-proofing, so the sound of the trains, even with windows closed and shuttered was quite loud at night Lack of a bath was a small annoyance but not massive issue if you only staying short span

Excellent location, right beside the main Hakata railway and some of the main routes around Fukuoka Rooms were quite comfy, nice desk and extra massage seat was very relaxing at the end of long days Rainfall shower and bathroom overall was clean and looked new Breakfasts were some of the best on the trip, a lot of choices of food from Japanese to Western and other Asian, and varied each day on many items Hotel layout was very nice, lobby was well run and all staff were polite and efficient

Stayed in November 2024

Room a bit old.

Super close to the bus and train station of Hakata. Good breakfast.

Stayed in November 2024

The internet connection was erratic, cutting out at random - even though it did work well when I was in the hotel lobby. However, I am not sure if the issues were caused by my anti-virus software so I'm giving it the benefit of the doubt on that one. The other minor matter is you can hear the underground trains but that is a small price to pay for being in a good location to the train station.

I really liked using the hotel onsen, it was relatively spacious and invigorating to use. The hotel room was clean and it was comfortable. The shower facilities was excellent, by Japanese or Western standards. The customer service was warm and friendly (something some hotels in the West can learn from). The location was about a 10 minute walk from the trains, which was really convenient. Buffet breakfast was served in a restaurant linked to the hotel, which had a nice ambient feel.

Stayed in November 2024

Loved the onsen bath and the sauna

Stayed in November 2024

The price is high with this small room

The Onsen is good.

Stayed in November 2024

The hairdryer was not strong enough. Would have been great if that can be replaced. The windows had handprints on it. Would have been good if cleaning was done for that too.

Excellent location, within 5 minutes of Hakata Station and right next to the Bus Terminal. Room was of a decent size and our room had a wonderful view of the Hakata JR station platforms where trains came and went. Despite the proximity, we hardly heard any noise. Clean and comfortable.

Stayed in October 2024

room is a bit small but got every thing we need. The bed was not so comfortable.

onsen and location.

Stayed in October 2024

Close to the railwaystation. Nice and clean room with all the facilities you need. Good onsen.

Stayed in September 2024

It’s very close to the Hakata station, 5min. walk. Very clean. Small room (Japan standard). Friendly staff. Good breakfast. It has an onsen (I haven’t been).

Stayed in October 2024

One of the non japanese staff was quite unfriendly - I check in on 1.10 at 1458 pm. She was v unfriendly and unhelpful when I wanted to buy a breakfast voucher. I stayed in rm 1446 from 1.10-5.10. Please advise ur non japanese staff

Location, cleanliness and value for money

Stayed in October 2024

It’s more on the smaller side for two non-Asian. It didn’t show that there was an elevator at the entrance. We needed to go with a lot of luggage the narrow escalator which was challenging.

Great Location, clean, staff

Stayed in September 2024