The location was hard to walk to unless you are okay with walking on the side of the road. I ended up getting a taxi from the bus stop.

The hotel was amazing and breakfast was good. The public bath was very clean and easy to understand for first timers.

Stayed in March 2025

The two restaurant menus did not have much food options or options for vegetarians. As, there were no restaurant options near by then hotel, the restaurants at the hotel were the only option for dinner and they were expensive.

The location and the garden were beautiful! The hotel was clean and well maintained.

Stayed in March 2025

location

view

Stayed in March 2025

The location is stunning, right on lake Ashi. Both an indoor and outdoor onsen!

Stayed in March 2025

Overall none.

Location is just perfect and facing Lake Ashi. The landscape is beautiful. Staff are helpful. Room is big which is good for two people. Nice view of Lake. WiFi works good. The onsen is not big but it’s good. The property is a heritage building and everything is clean and nice. Wanted to dine in the French restaurant but it was full😢 Will try next trip. It was raining in the day we left and snowed the night before. My car was covered with snow and I was removing the snow, a staff came to me and gave me a wipe for doing my job. Thanks for his coming and saved me some energy ☺️

Stayed in March 2025

Since the shuttles only run 9am-5pm, it is a little tricker to get around if you are leaving outside of these hours. Hakone Free Pass made travel around the area and to/from the hotel easier tho.

Onsen was beautiful and clean. Went during March and pretty much had it to myself 2 of the 3 times I went. Breakfast was good. Japanese breakfast had some interesting things I never tried. I loved the free coffee in the lounge every morning since I can't start my day without it. It tasted quite good/strong and not the typical watered down hotel coffee. The staff was excecptional and the shuttle service was alway on time.

Stayed in March 2025

Nothing to note.

The view was good though toward the town vs toward Mt. Fuji. The Onsen looked inviting though we did not have time to use it. The Observatory view was excellent and clean. Breakfast at Vert Bois was exceptional, the orange juice was literally remarkable.

Stayed in February 2025

Charming old world style hotel with beautiful gardens and panoramic views of the lake and Mt Fuji.

Stayed in February 2025

Great location if you want to be away from the hustle bustle. Nearer to nature n picturesque locale. We had a corner room which was nice with view of the lake. Room was spacious and very comfortable

Stayed in February 2025

The restaurants are uniquely special albeit somewhat pricy. But it's worth it. The room is cosy and classic, with a nice bathroom in a more traditional style.

Stayed in February 2025

Nothing.

We loved the location and the on premise onsen. The wonderful locker and clean stations for after Onsen use left me feeling clean and happy.

Stayed in February 2025

Unique, location. Exceptional service!

Stayed in February 2025

The rooms are a bit outdated, the carpet need replacement. But in general rooms are large and well appointed, quite confortable indeed.

Great aged distinguished hotel. The rooms are spacious with beautiful views of Hakone. There is a very reliable shuttle service . The restaurants are high end , very gourmet and there is a choice; western food (French) and traditional Japanese

Stayed in February 2025

Serene, beautiful grounds with great view of Mt. Fuji. Amazing staff!

Stayed in January 2025

Dated rooms, inability to enjoy drinks with a view of Mount Fuji on the patio

Very nice indoor and outdoor onsen, but unfortunately some of the guests were quite loud and not respectful of onsen etiquette. The room was a bit dated, as others have mentioned, but it was comfortable. We particularly enjoyed the garden and the view of Mount Fuji from the hotel and we had a wonderful dinner at the French restaurant featuring local and seasonal produce with lovely French and Japanese wine pairings - a bit pricy but high quality. Staff at the hotel were warm and welcoming, with the exception of the bar, which unfortunately did not allow for drinks to be enjoined on the patio with a view to Fuji and generally did not feel very welcoming or cozy- this is a missed opportunity. Also, especially after the lovely dinner, breakfast seemed sad and was lacking in options and quality - we had the French breakfast so I can’t speak to the Japanese breakfast. I would be remiss not to mention the amazing spa staff and nurturing treatments we had there- the most expensive of our trip- but worth the splurge. If you do stay here I would recommend doing it correctly and enjoying the spa and French restaurant during your stay.

Stayed in November 2024

Really enjoy the western breakfast with garden view

Stayed in December 2024

Cabs are difficult in the area so be prepared to schedule them in advance. This is no fault of the Hotel just be aware of it for all of Hakone.

The gardens were exceptional and its location was perfect to walk and see the sights in Hakone.

Stayed in November 2024

Like every hotel and f&b industry in Japan, the hotel are shortage of staff.

The scenery of Lake Ashi surrounding, Mount Fuji, Foliage simply stunning, and the remarkable Heiwa no Torii just a walking distance away.

Stayed in December 2024

The French dinner was good but probably the weakest link in our experience.

Location is great - minutes of walk to the waterfront tori and superb for launching a drone. The garden is wonderfully designed and well manicured, perfect backdrop for an authentic Japanese breakfast. The outdoor onsen was also a nice experience.

Stayed in November 2024

Pleasant environment, surprising garden design. Calm and scenic

Stayed in October 2024

Beautiful outdoor onsen.

Stayed in November 2024

Breakfast offer a bit limited but great quality. Amenity bar missing some items.

Breath taking views, high quality rooms and comfortable mattresses. delicious japanese kaiseki dinner

Stayed in November 2024

I think the value for money wasn't the best, it's a nice place but not quite worth what we paid. The clientele are pretty high brow, I maybe felt a little out of place not being more dressed up for dinner. The decor throughout is pretty dated, I think it maybe hasn't been updated since the place was renovated in the 70s although I'm speculating a little. But I noticed that the carpet on the 1st floor by the elevators was especially stained. I think for a place this expensive they should either be deep cleaning or if that doesn't work then replacing the carpet. It really detracts from the vibe. Something else a bit odd was that the bar closed very early. We had one cocktail after dinner and were about to get another at about half 8 only to realise we were already too late. Bars in Japanese hotels are a bit of a rarity so it was quite frustrating that when I finally had access to one it closed so early. Finally, not against the hotel, and maybe I should have already realised this but Hakone is incredibly tourist centric. There really isn't much else to it. If I'd realised the extent of just how touristy Hakone is, I don't think I would have gone, so just be aware.

The dinner and breakfast included were both very tasty, we had the French options both times. The view over the lake and of Fuji in good weather from the observation tower were very impressive.

Stayed in November 2024

It would be helpful if shuttles could start early like 5am so guests don't need to pay for a taxi. Everything at this hotel is marvelous. I highly recommend this hotel.

Thew view was gorgeous. You can go on the roof floor and see mt Fuji and the lake very clearly. I got a massage and facial that really cheered me up.

Stayed in October 2024