It was disappointing there were no toiletries in the room, for the price I'd expect a little better. No tea or coffee either.

Good location, very comfortable bed, clean.

Stayed in October 2023

The room was too small. The location is not that convenient.

It was clean

Stayed in October 2023

It was a bit far from the subway but that’s about it !

Nice rooms with big windows. We also had a bit more space to put our suitcases compared to other hotels we stayed in during our trip to Japan. The TV was also very well equipped since we could watch Netflix at night from our account.

Stayed in October 2023

- Bed very small - Staff not particularly engaging - One cleaning day was skipped

- Ok location - could be closer to the center - 7/11 200m away - laundry service - netflix on the TV pre-installed

Stayed in October 2023

The BED... It was the most uncomfortable bed I've ever slept in. We could feel the coils from the mattress. What a torture, the mattress was extremely hard! It was impossible to have any rest at all. It ruined our week in Kyoto... Also, there was a 'suspicious' hand-shaped stain in the wall next to the bed... You could hear the people in the corridors. The location isn't great, as you need to catch the bus every day to visit the main sights. The WiFi was non-existent. It was extremely slow, and it kept cutting off, so we couldn't use it. I will not stay here again, I can't believe how this place has such a high rating.

The receptionist arranged the luggage delivery to our the next accommodation.

Stayed in September 2023

The bed and pillows were like so hard and very uncomfortable

The staff were brilliant. Very helpful and could speak English

Stayed in September 2023

Location is a bit far from the center.

Friendly staff, comfortable room.

Stayed in September 2023

None

Close to the main attraction

Stayed in September 2023

Noise from other room is annoying.

Staffs are friendly and equipments are good.

Stayed in September 2023

We were at the second floor and we were seated close to the laundry room we could hear the laundry room working and people banging the door and speaking in front of it, I guess this is not the hotels fault. And the pillows were rock solid

Free amenities are great and free cold water.

Stayed in September 2023

I was not happy to understand about the ecological cleaning service that doesn't give a full cleaning of the rooms for customer with less than 10 days of booking. I think the full cleaning of the room is a service that every customer must be given despite how long is its stay. The bathroom in the room was really really tiny. It was difficult to move in inside it.

Nice accomodation, very nice hotel with new furnitures. Very pleasant experience. The staff was very welcoming. The hotel is not far from the centre of Kyoto with attractions like Nishiki market and others.

Stayed in September 2023

It's quiet and close to bus stations and subway.

Stayed in September 2023

The towels for hands were not very clean, with some dirty spots on them. The location is not so good as expected, pretty much time to spend if you want to get to the coolest places. The staff barely speaks English, mainly communicated via Google translate. We both disliked the smell of soap. Very weird. And the worst — BED BUGS. I couldn’t see them but I kept waking up bitten. Now it’s itching and the doctor said this was reaction to bed bugs. We booked a hotel for 7 nights but spent only 5 there. Of course, we get there are some risks but usually hotels can offer at least a small compensation. They don’t even clean every day lol. If in Kyoto, wouldn’t like to stay there anymore.

Pretty modern interior, visually comfortable to stay at, free water machine. A hostess called us a taxi when we were checking out.

Stayed in August 2023

Location is not as closed as described. When I took a cab, it took sometime for the driver to know where it was . We have to show Google Map directions to the driver . Also, I need to walk a bit to the convenience store

The hotel is clean and the room is about a good size

Stayed in July 2023

We felt as though it was a little far from the main parts of the city and public transport was difficult from this location

Great staff, clean facilities

Stayed in August 2023

Noise travelled a bit thru the walls.

The room was clean and the staff was friendly.

Stayed in July 2023

A bit far away from the station

Value for money!

Stayed in July 2023

Staff was kind, but their english level was severely lacking, and turned what should have been a straightforward experience into a 40 min check in, just because we wanted to extend an extra night. We also had to change rooms a bit needlessly halfway through because of that, even though similar rooms were available

The rooms were quite good and well organized for their space, amenities were good as well, and the location is great for transportation to the main points of interest in the city

Stayed in June 2023

The hotel does not have water fountain, you need to purchase water. There were no storage space such as cupboards.

The location was amazing. Very near the Shijo-Omiya station so perfect for visitors to travel to Arashiyama and Fushimi Inari Taisha.

Stayed in July 2023

Small room, too small. Toilet mini too

Next to the metro station

Stayed in June 2023

Lacks charm whatsoever. If you are visiting Kyoto, i would not recommend because its very far from all the sites, far from the main station and also far from a subway station.

Clean and pretty spacious rooms. very modern

Stayed in June 2023

very weak cleaning , the only thing about cleaning it was throwing the rubbish out and towels exchange and that’s all for three days in a row, no coffee available anywhere in the hotel

location

Stayed in June 2023

There is no daily housekeeping, only once in 3 days. They only empty the bins on a daily basis. They can offer an option for daily or alternative day housekeeping for long stay guests ( with additional charge ). There is no phone inside the hotel room, only a shared phone in the corridor. So if you want to contact the staff you need to talk in the corridor, this may cause privacy problem. The bin in the bathroom is way too small. They should install a much bigger one. They can install a shelf in the bathroom near the mirror, so guests can place their makeup bags, facial wash etc. The glasshouse-like lobby has poor air conditioning and is constantly hot.

Room 404 is very quiet and spacious for two. Strong and fast wifi. Cool air conditioning inside room. Fast check-in and check-out. Multilingual and friendly staff. Complimentary bottled water, coffee and tea.

Stayed in May 2023

Was on the ground floor with no sunlight

Room had most things for comfort, but bathroom smaller compared to other hotel stayed

Stayed in May 2023

The cleaning just didn't happen at all and when we arrived we had to pay for cleaning taxes, which made no sense Also, the localization is no good

I mean, it's cheap, but not worth it

Stayed in May 2023