399-9301 Nagano, Hakuba, Hokujo 4687, Japan
#108 of 111 hotels in Hakuba
Guests' ChoiceBased on 27 hotel reviews
6.8Cleanliness
6.1
Comfort
6.8
Location
9.6
Facilities
6.5
Staff
8.8
Value for money
8.1
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Showing 1 - 25
Reviewed: January 26, 2025
Ben
United KingdomFound at least 7 bugs in the room, water was temporarily not working.
Location, friendliness of staff.
Stayed in January 2025
Reviewed: March 10, 2024
Chelsea
AustraliaIf you are very tall note the shower is very short. Also the dry room is just a basement that has a gas heater which gets turned off each night.
The rooms were great. The couple who run the place are lovely. Was 10m from shuttle stop or a 5min walk to the nearest ski lift, so easy to get around.
Stayed in February 2024
Reviewed: February 9, 2024
Steffan
New ZealandIt is quite cold, could be a tad cleaner however, the lady does her best to do everything herself including running the restaurant which is admirable considering her age. Rooms do have heaters though. We had both an ensuite room and a non ensuite room during our stay due to having to move rooms as ours was a last minute booking, I would recommend booking an ensuite room as the shared facilities may not suit everyone’s expectations. The restaurant though is lovely, authentic, home made Japanese cuisine, always delicious! We had been to the restaurant many times before, but this was our first time staying in the accommodation.
The location is excellent, easy walking distance to the chairlift at Happo, next door to Rhythm ski shop and the bus stop. The couple who run this place are adorable which is what makes it difficult to rate it appropriately.
Stayed in February 2024
Reviewed: January 30, 2024
Robert
United KingdomNew mattresses and duvets would be a worthy investment.
The couple running Pension Hakuba 70 are wonderful and incredibly hospitable. They were very clear with the arrangements and put on an exceptional dinner one evening for us. They also helped us with organising taxis when we needed to get back to town and were overall a delight to meet.
Stayed in January 2024
Reviewed: March 10, 2025
Thomas
AustraliaJim
Great location, friendly staff, Upgraded me to a better room on a second night. All the people complaining about the cleanliness are a bunch of pansies. if your coming here for snowboarding, you’ll love it
Stayed in March 2025
Reviewed: February 24, 2025
Regina
IrelandVery cold. Poor breakfast
Location
Stayed in February 2025
Reviewed: February 22, 2025
Michael
AustraliaBeds were very old and hard, though the bedding was clean. There’s a constant smell of sewerage coming in through the plumbing in the room ensuite. The heater in the room did not work, the owner provided a portable unit that was barely satisfactory and unflued. Breakfast??? Seriously toast, some jams, and an assortment of instant coffees is not breakfast.
The location is great, about 100m from Rhythm and 400m from a lift station. Unfortunately, this is the only positive thing to say about this property.
Stayed in February 2025
Reviewed: February 22, 2025
Brian
AustraliaSize of room
The owners
Stayed in January 2025
Reviewed: February 15, 2025
Isabelle
AustraliaEverything but the owners Bugs
We really loved the owners
Stayed in February 2025
Reviewed: February 4, 2025
Thomas
AustraliaLoved our stay here. Its not the cleanest or most comfortable place but its also not a 5 star hotel. The couple who run the place are the absolute best! It was a cozy stay, within walking distance to everything and you cant ask for much more at such a good price too. Would stay here again next time.
Stayed in January 2025
Reviewed: January 31, 2025
Magnus
NorwayNot very clean
Super close to Happo One and the ski rental. It’s in an old condición, but we had the best time there. Lovely old couple that runs it. It’s cold in the common area, probably due to saving electricity. We knew this ahead after reading the ratings, but just wear an extra sweater.
Stayed in January 2025
Reviewed: January 26, 2025
Tui
AustraliaNo water for the first day, no windows, smelt of sewage everywhere the whole time we stayed, owners let themselves into our room while we were sleeping two hours before allocated check out time, no reception or wifi in our room
Comfy beds and good location for happy one town and for skiing, free breakfast, good heating in the room
Stayed in January 2025
Reviewed: March 2, 2024
Stefan
AustriaThe owners are the loveliest people and make your stay a special one
Stayed in March 2024
Reviewed: February 27, 2024
Kelly
United StatesThe management was difficult to work with. The rooms were not very clean and the bathrooms and showers are mostly separate. There are a lot of cobwebs and dust. The hallways and common areas are frigid cold--we could see our breath in the hallways.
The location was outstanding and we were able to ship our gear directly to the location from the Narita airport. We did not eat at the restaurant, but heard great things. Mostly what we liked was the location, and that it wasn't expensive compared to other options.
Stayed in January 2024
Reviewed: February 13, 2024
Ella
AustraliaGreat location very close to ski slopes. Very good service from the hosts. They even drove us to where we needed to go when we missed out bus. Very good food at the restaurant. Room was very nice and warm with own bathroom and clean. Very impressed.
Stayed in February 2024
Reviewed: February 13, 2024
Ben
United KingdomI get this isn’t luxury nor is it a 3 star hotel (or any hotel for that matter). That being said, hygiene, cleanliness and keeping the property updated are the bare minimum that I would expect from any establishment charging guests to stay. The bedding has brown stains on, there’s cobwebs hanging from the ceiling, random things under the beds, bugs in the light fittings, no heating other than gas burners in room (with no ventilation or monoxide alarms). Plus… booking.com got the price wrong so we were forced to pay 50% more by the owners on arrival and looked at as though we were criminals trying to rip them off. The 1970 stands for when it opened and it hasn’t been touched since then. Avoid like the plague.
Stayed in February 2024
Reviewed: March 15, 2025
Mark
AustraliaThere are no comments available for this review
Stayed in February 2025
Reviewed: February 11, 2025
Brennan
AustraliaThere are no comments available for this review
Stayed in February 2025
Reviewed: January 28, 2025
Justin
AustraliaThere are no comments available for this review
Stayed in January 2025
Reviewed: March 2, 2024
Farlow
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: January 16, 2024
Jake
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: March 2, 2025
Yasmin
AustraliaThere are no comments available for this review
Stayed in February 2025
Reviewed: February 29, 2024
Alexandros
JapanThere are no comments available for this review
Stayed in February 2024
Reviewed: February 25, 2024
Ben
AustraliaThere are no comments available for this review
Stayed in February 2024
Showing 1 - 25
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