The breakfast was terrible. Only one small cup of coffee allowed and breakfast was a white bread cold sandwich.

Rooms were beautiful, extra room, nicely done.

Stayed in December 2024

Breakfast: very poor Unfortunately too much computer interface: The staff on the desk counter does a minimum, all via machine etc. Modern, but finally the human warmth is missing.

Cleanliness, kind staff

Stayed in December 2024

The rooms are small and lack space for luggage, there’s also no window for fresh air. Amenities advise that there is a complimentary bottle of water available each night but there were never any available downstairs.

Simple self check in and close to a local station for sight-seeing. We had a twin room and amenities are available downstairs (toothbrush, pjs, washcloth, hairbrush, razor!) and laundry room is available with a simple breakfast each morning. The room was quiet and comfortable for the purpose of our trip.

Stayed in November 2024

It may need a little transfer from the Kyoto station. Additionally, it would be great if the property could provide more amenities during the stay. Some of them needed to be requested while other properties would normally provide in the room.

The room is very spacious so there would be no problems with the large luggage. There are lockers inside the hotel for the luggage deposit which is very convenient and feels so secured.

Stayed in November 2024

The room is too small. Hardly any space to put your luggage. Toilet sink is outside the bathroom/toilet

It’s clean.

Stayed in November 2024

No tea! Everything is so plastic !

Not even try to have a breakfast!

Stayed in November 2024

You couldn’t call the front desk to ask for anything. The breakfast that came with it was not great. My friend and I took 2 bites of the food and got 7/11 food instead. Drink option was only coffee or tea. If you wanted anything additional like tea or dessert, you have to pay for it. In terms of value for money, we paid close to $400 for 1 night on a Sunday(off peak season in Nov). For the type of hotel, I’d say it wasn’t worth the price. I would pay max $250 for this.

Hotel was clean, the check in process was automated by the machines so there are usually only 1 staff occupying the front desk. You could store your luggage in the luggage box upon arrival. The room has enough space for 2. Showers and toilets are seperate which is an interesting concept.

Stayed in November 2024

Very rude and unhelpful staff. It is not possible to send luggage from the hotel, which the hotel does not inform about on its website. Very poor breakfast, better not to have it at all. More of a snack than breakfast. I was with a group and breakfast was important to us. Fortunately, we could have a normal breakfast in a neighboring hotel. I would never stay in this hotel chain again.

Clean room. Good location. If you just want to sleep and have no expectations, it can be

Stayed in November 2024

I was traveling with a group of 12 people, the hotel had a terrible breakfast, listed as free breakfast. We didn't care about a free breakfast, but a decent one. After arrival, it was not possible to pay extra for a richer breakfast (maybe it was better, because the "better" breakfast was equally hopeless). Ultimately, we bought breakfast in the hotel next door and it was ok there. Very unfriendly staff, it was not possible to drop off luggage from the hotel (there was no information about this, knowing that I wouldn't have chosen this hotel). We were refused to order a taxi. I will not stay at this hotel again.

Hotel in a good location, clean room.

Stayed in November 2024

Breakfast was very poor. Vegetarian option was a bun with lettuce. Only 1 cup of coffee allowed. No flexibility to check in early.

Fantastic location close to several bus routes. Nice restaurants nearby.

Stayed in November 2024

Windows can't be opened, the air circulation system is noisy and the room is either crazy hot at night or it's freezing cause the AC is running. The blanket is super heavy.

New building, very clean

Stayed in November 2024

No kettle, this was the first place we have stayed in Japan that didn't have a kettle. Only paper cups provided. It was virtually unstained making it feel very impersonal. Free breakfast was hardly worth the trouble

Location of hotel The room. was big.

Stayed in November 2024

Some staff seemed rude and were not willing to help, seemed disinterested and dismissive to our concerns and requests for amenities. The hotel does not provide luggage forwarding unlike other hotel franchises and did not try to help. The bidet frequently does not work. The complementary breakfast was not satisfactory.

Close to a metro station and walkable to kawaramachi area. Place is modern and clean.

Stayed in November 2024

Location

Stayed in September 2024

internal room without window to the outside. small breakfast. dirty breakfast area. asked for them to call a taxi, was told to go outside and flag one down.

Stayed in October 2024

I didn’t know that the windows don’t open since the window was blurred and couldn’t see outside. AC was weirdly loud

Room was ok spacious for one. Location was great. Close to bus stops and subway. Otherwise the room was okay. Would book again.

Stayed in October 2024

The room lay out was a bit cramp, it was a small corner room. the air-conditioning blowing directly from the top., don't like it. The room was a bit Dusty. The housekeeper mess up my room when she cleaned the room. There wasn't enough hooks or shelving to place my toiletries. Free breakfast was so so or not good. Would be better if there is a self help free coffee machine.

The room I stayed was quite. bed was comfortable. The separated bathroom and toilet is good.

Stayed in October 2024

Good rooms

Stayed in October 2024

the room was small and the window was not transparent so I didn’t have any view. The boiler was shared between all rooms and was located in the first floor. At one night the fire alarm on 5 AM start belling and we had to leave our room for more than an hour. The breakfast is also two small bread with one spoon eggs. in general people were so polite and good but the property itself was not good at all.

the room was small and the window was not transparent so I didn’t have any view. The boiler was shared between all rooms and was located in the first floor. At one night the fire alarm on 5 AM start belling and we had to leave our room for more than an hour. The breakfast is also two small bread with one spoon eggs. in general people were so polite and good but the property itself was not good at all.

Stayed in October 2024

Breakfast was extremely disappointing and bland. One of the main reasons I wanted to stay in this hotel was because they offered breakfast, but it was just two small loaves of bread and cold runny eggs. I'm a vegetarian and I found it super hard to find breakfast in the morning in Japan, I had to keep purchasing it outside of the hotel. Some simple croissants and orange juice would've sufficed if Prince Smart Inn had provided it. The fire alarm went off at 6am, and I found it surprising they didn't do a checklist of all the guests. It felt very disorganised and no one informed me when it was safe to go back inside my room.

Location was really good. Room was bigger than I anticipated, which was perfect. Really comfortable stay.

Stayed in October 2024

The nighttime male staff member was so rude and inhospitable. I asked a simple question and he gave an answer that came off as more an inconvenience for him to answer. He also pulled laundry out only after it had finished by no more than 5 minutes and the other machines were empty. I went to retrieve my clothes and he was in the process of removing them. Very strange./

The daytime women staff were amazing, very friendly, and very helpful. The location and easy access to so many food places.

Stayed in September 2024

I have to wait for washing clothes for a long time since there are so many people waiting for using it. The number of washing machines are very limited.

Location is great, hotel is clean, staffs are nice.

Stayed in September 2024

-Breakfast -front desk - Location

The cleanness

Stayed in September 2024

The breakfast was too small, really wish they had a little bit more. It was laughably small - there wasn’t even a full spoon of jam on the plate. Also not sure what was going on but the staff were too worried about people taking more than one bottle of water per person. An easier way to resolve that would have been to keep the bottles directly in our room instead of asking people to take it from the reception.

Best thing was that it was a much larger room than the average Japanese hotel. Extremely clean as well. Good location, close to a station.

Stayed in August 2024

We just checked in and found pubic hair in the futon. It was very disgusting. I think the futon was not change.

It's very convenient. It was near the station to arashiyama and it has lots of fast foods, drug store etc. nearby.

Stayed in August 2024