The room has no place to put luggage, even to store closed luggage. We had to use the couch space to place down our luggage. We found it odd we were not allowed to take home the provided toothbrushes. We had zero staff interaction as they have English speaking guest solely use the machines for check in and check out. The elevator was an issue as it stops on the second floor (the lobby) even if you do not press it. For example if we stated on floor one (the entry) and pressed 9 to get to our room, it would stop at floor two even if no one wanted to get on or off. It would then go back down to floor one if another guest was waiting, then back to floor two and finally up to floor nine. It always took a while to ride the elevator up to our room.

They provided an array of free amenities available in the lobby, including hairbrush, mouth wash, and wet wipes. We also enjoyed the free morning coffee cart. Rooms can be lightly cleaned (take garbage and provide new towels) everyday and every three days they include making the bed.

Stayed in October 2024

the bed was very hard and the tv did not work- you couldn’t access Netflix despite there being a button for it and YouTube would not work for more than 1 minute without closing the whole application. The area also transforms at night and seems like there are a lot of gentleman’s lounges in the vicinity so a lot of hostesses in the street and intoxicated males.

Staff were lovely, clean room and lovely lobby, great location close to Public transport

Stayed in October 2024

Facilities, staff, cleanliness, breakfast, location

Stayed in October 2024

Dryer takes too long to dry clothing, breakfast is expensive, there is a little cake shop in the downstairs but did not open at the scheduled time so was not able to try it.

Good location, friendly staff, nice room.

Stayed in October 2024

Good location, near tube stations & shops. Staff were excellent, able to help and provide assistance.

Stayed in October 2024

Nothing, thought it was great

Great location, staff super friendly, was a little tricky to find the first time time round but other then that it was great. Others have complained on the size of the room, you get what you pay for , it’s functional, it’s clean, and it’s a place to lay your head before exploring the city. And it was not as tiny as others have made out, we had 4 suitcases and they all fitted in with space to open one at a time, not really an issue.

Stayed in October 2024

Larger room but I know space is an issue in Japan!

Room was clean and compact. Nice to have a mini fridge for drinks. Breakfast was excellent with either Japanese or Western selection. Would stay again.

Stayed in October 2024

The luggage space was quite limited, and despite running the dryer for 2 hrs, our laundry still came out damp. The TV kept turning off unexpectedly while we were watching

Average price rate in that location

Stayed in October 2024

Bathroom is small and space within is tight. Breakfast could be more varied daily instead of always the same Japanese and western meals.

Location, convenient to metro, safe surroundings, interesting area, clean room, hotel's cleanliness good, staff helpful, friendly, and attentive.

Stayed in October 2024

The shower water heater fluctuates on its own from too cold and too hot.

Location wise very convenient. Approx. 5~10mins walk from train station. 15~20mins walk to Pokémon Centre Osaka. Hotel lobby has a wooden brush which is rare to find. Laundry on 3rd floor.

Stayed in October 2024

Limited spacious.

I was travelling with my fiance recently from Kyoto to Osaka. We were unable to use the bathtub for the 1st night due to drain was clogged. I have seeked for assistance from the receptionist staff, and less than 1 hour the drain clog issue is resolved.

Stayed in October 2024

There is only one thing I did not like: there was no wardrobe inside the room, and this is not comfortable if you have to stay for more than 3 days. The room is a bit too small.

The Hotel is located in a very nice area of Osaka and close to a Metro station. Very well organized service, nice main hall with a cute terrace

Stayed in October 2024

Theres not a lot of room in the hotel room, we had to get rid of some furniture in order to fit our 2 pieces of luggage

Location isnt too far from major metro and train stations

Stayed in October 2024

What I think could have been better would have to be the housekeeping, especially the smaller rooms, but not a deal breaker. More laundry machines and larger laundry space would be better as it can get really busy and some people will have to wait for the other to finish.

I liked the self-service check in. I liked it even more as there are staff to assist when there's errors with the kiosks (Mainly just incorrectly spelt name). Everything is close, especially the major lines like the Osaka metro and the Express lines to Kyoto. They do the eco-friendly housekeeping thing, which I think is very gimmicky but they always arrange everything and supply new pajamas daily. There is also a laundry that is easy-to-use in the building as it can be controlled and paid via mobile phone.

Stayed in September 2024

Bed was a bit hard

Very close to most tourist attractions

Stayed in October 2024

The room size

Location very good , staff good, good customer service , excellent amenities but the room we had was so small two suitcases could not be open at the same time.

Stayed in October 2024

Bed was very hard. But good room otherwise.

Good location but quiet hotel, we got upgraded in our room so that was a nice surprise.

Stayed in October 2024

Great area with great restaurants.

Stayed in October 2024

small bathtub

comfy bed, good location to Osaka Station

Stayed in October 2024

Lift always stops at reception even if there’s no one needing to get on or off at that store.

Location.

Stayed in October 2024

No laundry facilities on site

Great location & customer service. Competitively priced

Stayed in September 2024

check in machines instead of staff

very clean but small rooms

Stayed in September 2024

I like to sleep on the dark and with this room I couldn’t. As soon as the sun popped out the room was super bright. The only day that I could sleep better was when I woke up at 6:30 AM. That was the worst for me. The bed is comfortable at least. We had the breakfast once at the hotel and I didn’t like it. For the price it was you get not enough food. We had just 2 options of set menu (Asian and western)

The location is really nice. The subway is around 5 min but we ended up walking a lot. It’s super close to Osaka station and from an area with a lot of restaurants, clubs and bars (but it’s super quiet). The room was an okay size. But the restroom was weird. Half of the sink was inside the shower but the shower is really good with a good water pressure and temperature.

Stayed in October 2024

Nothing

Location and ease of access with staff

Stayed in October 2024

The hotel could do with more lifts. I had to wait 15 mins for a lift going down at check out time as I was on a lower floor so lifts were already full when they reached my floor.

Others have commented that the rooms are small, but we stayed in smaller rooms in Tokyo and the room was well designed. The Japanese breakfast was great.

Stayed in September 2024