Wonderful location, comfortable rooms and delicious food. Tea time and cocktail hour in the lounge were absolutely fantastic. Excellent facilities and complimentary shuttle bus to the station. The staff were very pleasant. The only thing that would make the stay perfect would be access to tea/coffee in the lobby prior to check in. My sister and I had flown in the night before and travelled a long way, arriving exhausted around 1pm. We understood that we would not be able to access our room until 3pm but were happy to enjoy the beautiful lake view from the lobby lounge until then. There is a tea and coffee machine there, but it is not available to use until 2pm. But this is just a minor thing in an otherwise wonderful weekend!

Stayed in April 2025

One of the staff members who spoke English well came across as very rude and unhelpful. We asked for information about trains and she said there are many and we have to figure it out. She was also rude a couple of other times when we asked about basic information about the hotel. She was uninterested whenever we tried to speak to her. We loved everything else about the place.

Stayed in April 2025

This was the amazing stay I’ve ever been. It was such a beautiful and relaxing stay to decompress and take in Mt. Fuji air after a couple days in Tokyo. The onsen was incredible! The food was perfect and exceeded our expectations!! 🤩💫✨

Stayed in April 2025

I wish the lounge hours were a little longer. The food was decent, but it would be nice, it they offered more options.

The view was nice and the beds were comfortable. I enjoyed the large soaking bathtub.

Stayed in April 2025

Incredible views, rooms, food, drinks, accommodations, and very helpful staff. Truly top of the line.

Stayed in April 2025

The staff were wonderful, they saw us coming up the hill with our luggage and ran out to help us bring it in.

Stayed in April 2025

Massive hill to walk drive up. Not alot of dinner restaurants around the hotel

Great view from the room and friendly staff. Comfortable bed and big room. Very clean.

Stayed in April 2025

Lovely hotel with excellent facilities and an amazing view of the lake. Free shuttle bus picked us up and dropped us back at the train station. Close to hiking trail up to Mt Fuji. Delicious food, would highly recommend.

Stayed in March 2025

Not allowed to take drinks from buffet out into lobby. Would be nice to be able to sit in this area for the lake view and enjoy a glass of wine. Yukata provided with instruction that you are allowed to wear to relax in your room, hotel grounds and club lounge. When we wore for breakfast before using onsen, we got lots of judging stares from other guests as everyone else was dressed in own clothes.

Booked the connecting room which had private onsen style bath. Food was great, buffet 'light bites' was enough for an evening. Some vegetarian options, I think vegan would struggle. Also has vending machines for more drinks. Very relaxing atmosphere with beautiful lake view. Right next to ropeway for some sightseeing.

Stayed in March 2025

Hotel interior is very nice and it provides free access to lounge for tea and evening cocktail, food is exceptionally sumptuous and delicious and wide choices of alcohol and drinks. Public bath is free for hotel guests too. The only downside is the road going up the hotel is steep and narrow and not very visible from the road.

Stayed in March 2025

Nothing

Beautiful spacious rooms with lake views, comfortable beds and plenty of extras such as coffee machine in the room. Friendly staff and extra inclusions were afternoon tea, light evening meals and drinks

Stayed in March 2025

Wonderful splurge staying here. It was snowing on my arrival so was handy to use the shuttle service (after calling them from pay phone at station). Not too far to walk from station although it is up a hill. Right next door to Ropeway. Heating in room was a bit noisy but I’m a very light sleeper (and it was too cold to leave it off) Being vegan there wasn’t many options for me to eat with the included meals. But if you’re not fussy there is loads to choose from! I didn’t use public Onsen as staff said due to large tattoos I’d need to go early morning or late at nite. I used the private Onsen which was a lovely treat but very expensive.

Stayed in March 2025

Amazing place to stay - wonderful view, comfortable room and lounges with a fantastic onsen.

Stayed in March 2025

They had laundry which is great, but the drying took a lot of time. No elevator though the hotel offered to take the luggage to the room. Shuttle service ends at 9 pm. But those were minor inconviniences.

Excellent dinner, listed as buffet (with lot of variety and even lot of alcohol variety), good breakfast. Beautiful view of the lake from the lobby. Coffee machine and chocolates in the lobby. Parking. Large room. Good public onsen. Overwall one of the better hotels we stayed in in Japan.

Stayed in March 2025

The steep slope to the hotel,

The open lounge through the day , THE SHUTTLE, among all the other that was mention before

Stayed in March 2025

Breakfast was a little too traditional for our taste

Rooftop is so great, dinner was delicious and the view is worth the money!

Stayed in January 2025

Nothing to dislike

Prettiest view of the lake from rooms, good location, nice and quiet.

Stayed in March 2025

The complementary tea and drinks are only available til 7pm. We were not able to avail them as we have checked in at 8pm

Rakuyu offers a great opportunity to relax and unwind with their hot bath with a stunning amazing view of the Lake Kawaguchiko.

Stayed in February 2025

The included food & drinks at the lounge were PREMIUM. We didn’t need to worry about food and beverages during our stay at all because the lounge food was amazing. The views from the hotel room were breathtaking (attached pics)

Stayed in March 2025

It's not clearly comunicated that the hotel is located high on a hill and there is basically no way you can make it to the hotel with the luggage. Thus you MUST ask for transfer whether you are getting there from the nearest train station or taking any alternative route. You MUST call the reception and ask to pick you up as the entrance is not reachable on foot even from the closest bus station as it is downhill.

Amazing lake view. Great food selection and quility in the Lounge. Spacious rooms and very comfortable beds and linen.

Stayed in February 2025

Air condition has no English. And even in Spring has some warm day but the air con has just heating mode in Japan.

The view, the room, the service, everything was great! Especially, free Club Lounge included like Tea time and Cocktails stuff was so cooool. I got the great rest with my partner.

Stayed in March 2025

There could have been a better concierge.

Amazing location with Kawaguchiko lake facing you the whole time, from the lobby to your room, from the fireplace to your bath. They have three really good meals a day, I wasn't expecting that. The staff is lovely and the main onsen has also got a view. The thing I liked the most was the bedroom, you just want to relax forever in there. Easy to catch a bus on the main street, but you gotta have strong legs to come back all the way up.

Stayed in February 2025

None

Clean rooms and facilities, friendly staff and rooms with good view of the lake.

Stayed in February 2025

The view is awesome, and the bath experience is amazing; everything is perfect!

Stayed in March 2025