413-0016 Shizuoka, Atami, Minaguchicho 2-20-17, Japan
#14 of 14 B&Bs and inns in Atami
Guests' ChoiceBased on 42 hotel reviews
5.2Cleanliness
6.1
Comfort
5.9
Location
5.5
Facilities
5.8
Staff
6.1
Value for money
5.9
Free Wifi
5.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: February 4, 2025
K
United StatesIf you are traveling on a budget and need a quiet, clean place with a comfortable bed and enjoy an off the beaten path location, this place fits the bill. Note - there is nobody on site at any point. I booked late the day before arrival and did not see the email saying to call by noon until 1 pm. There are a lot of instructions! The Japanese instructions are probably fine but the English version is missing some key details. My stay was in early February. Arrive during the day. My after dark arrival made it hard to find the place. Pasting the address from the listing into the IPhone maps did not work. I found out later, The hotel name is visible on google maps. There are charges for everything- Onsen fee for each night even if you don’t use it. Towels are rough and dyed hot pink - I assume to hide stains - because nobody would take a towel that rough. The rooms are heated with individual units, However, the rest of the house is not heated, this includes the entrance, kitchen, and bathrooms. I didn’t use my towel because the bathroom was too cold. The inside “Onsen” is a bathtub. Access to this room can be prevented if the wing is rented. I was locked out of that wing the evening I was there. I found the outside Onsen in the morning as I was leaving for the day. I ended up finding a different place to stay for my second night in Atami. I wanted a heated bathroom to myself and a larger Onsen with all the amenities. Enjoy the experience you will have stories to tell.
The rooms are heated with individual units. The bed was comfortable. Reading glasses were at the check in/check out station. Which helped with reading all the instructions. WhatsApp is also an option for contacting the property. The email does not mention this but there is a QR code at check in.
Stayed in February 2025
Reviewed: September 25, 2024
Akash
JapanFor the price, the rooms are microscopic. Basically just a bed with maybe 2 feet of standing space. The onsen hot tub is nice but limiting our time to just 30minutes while it takes 10-12 minutes just for the water to get hot, was unreasonable. It’s not complimentary either, so you’re paying for just 30 minutes.
It was clean and comfortable, shared kitchen had microwaves, pots, pans, and a stovetop so it was very easy for us to prepare our own dinner.
Stayed in September 2024
Reviewed: September 6, 2024
Singh
JapanStaff didn't give me Receipt of payment , staff keep on making excuses about Receipt. Even staff is not present at property u just need to call staff if u need something, but they didn't give me Receipt
Stayed in August 2024
Reviewed: May 9, 2024
Keisham
JapanThe place is good enough to rest for the night but if you are sensitive to sound while sleeping, it won`t be a good option because you can hear everything. Unlike most hotels in Japan, you have to buy amenities like towels, toothbrushes, etc.
It is within walking distance from the train station. You can walk to some places like Atami Ginza and the sun beach. The neighborhood is quite peaceful and nice.
Stayed in May 2024
Reviewed: February 25, 2023
Fernando
United StatesHard to sleep with all the ruckus of the other guests stomping by our bedroom well past 2 am
Self check-in process was useful
Stayed in February 2023
Reviewed: March 25, 2025
Oliver
New ZealandFeels like the room I was in was close to another family room as there was quite a bit of noise through the walls. However it quietened down by about 10pm.
Perfectly good for what it is. Host was very patient with a non-language speaker and was a lovely place to stay.
Stayed in February 2025
Reviewed: October 20, 2024
Lina
AustraliaDidn't advertise need to rent the paper thin worn towels - The outdoor bath was just that!! Smelt of urine
Absolutely nothing! Was worse than was advertised Could hear rats in walls and ceiling overnight all night.. had to sleep dressed because of bed bugs - worse stay
Stayed in October 2024
Reviewed: October 18, 2024
Wanxiao
United KingdomI canceled the stay one day before I checked in because I noticed loads of bad reviews and the price was not reasonable at all. Their staff said that they would contact the landlord to check whether we could have the refund, but after that, no one responded to this issue even though we've already message them many times.
Stayed in September 2024
Reviewed: August 16, 2024
Lucas
United Arab EmiratesTwo all travelers be aware that this is not an hotel, not a guesthouse not even a poor airbnb. This is the last place you would like to stay. If you were attracted by the price, know that everything needs to be paid extra such as the shower, I’ll let you imagine what else. Bed sheets are dirty, cleaning the room not even think about it unless you paid it’s hot words are made of paper which means you hear everyone and I’m not gonna mention what. Bathroom is Shared and not clean. And even if they, after all of that, you would be seduced by the Onsen…… it’s made of plastic in the 1 by 2 m room. When you need them no one answer when you leave they ask you for more money if not, they treaten you to called the police!! Be ready be warn.
Two all travelers be aware that this is not an hotel, not a guesthouse not even a poor airbnb. This is the last place you would like to stay. If you were attracted by the price, know that everything needs to be paid extra such as the shower, I’ll let you imagine what else. Bed sheets are dirty, cleaning the room not even think about it unless you paid it’s hot words are made of paper which means you hear everyone and I’m not gonna mention what. Bathroom is Shared and not clean. And even if they, after all of that, you would be seduced by the Onsen…… it’s made of plastic in the 1 by 2 m room. When you need them no one answer when you leave they ask you for more money if not, they treaten you to called the police!! Be ready be warn.
Stayed in August 2024
Reviewed: August 11, 2024
David
JapanNot clean. I had a cutaneous eruption on my body on the morning after using the sheets. Doctor says it’s very posible to happen due to low hygiene on the bedsheets. That had stains and the smell was not good.
Style it’s ok
Stayed in July 2024
Reviewed: August 10, 2024
Man
JapanBed is durty
All people don’t use onsen but he is also charge par parson 300 yen
Stayed in August 2024
Reviewed: July 24, 2024
Gizem
TurkeyI booked for 2 adults. I paid the fee in advance via booking. I had a 1 year old baby with me. I thought my baby could stay for free because the hotel said that adult fees over 6 years old are charged on the hotel page. However, they said that we will not stay unless we pay for 3 people. We agreed and my husband decided to go to another hotel and I decided to stay there with my daughter. This time, they tried to take the parking fee and onsen fee which I did not want to use, by saying that it is mandatory from me. However, booking also says that we have to pay if we use them. They said I couldn't enter the hotel without paying these money, and I refused to pay. As a result, I couldn't stay in this room where I paid for in advance, I was officially scammed. After not being taken to the hotel, I went to the police and explained my situation, but according to Japanese law they said it was not a crime and they couldn't do anything. They disgraced my vacation with a 1 year old baby. As if all this wasn't enough, they made me look like ı stayed at the hotel on the system, even though I told them to cancel. I regret this reservation I made with confidence in Booking. Never choose this hotel.
Nothing
Stayed in July 2024
Reviewed: April 29, 2024
Huixin
Chinano sercive at all. no individual toilet.
the worst hotel ever seen.
Stayed in April 2024
Reviewed: January 3, 2024
Ghimire
United StatesOwner of the property was not polite to the guest.
Property is to old, Garden looks messy
Stayed in January 2024
Reviewed: October 9, 2023
Pavla
Czech RepublicOnsen was very comfortable for a good price :) We visited this place at the begening of October during a working day And we was almoast alone. Very Calm And nice atmosphere.
Stayed in October 2023
Reviewed: September 11, 2023
Louann
FranceThe check in was a bit difficult because you have to call the owner when you arrive and they don't speak English but we managed
Nice and clean place
Stayed in August 2023
Reviewed: September 9, 2023
Louis
SingaporeIt’s soooooo unfriendly n if u can’t speak Japanese don’t stay there. The additional fee of using the hot spa should be added in the room rates u are force into paying even if u do t want to use it. The location is so loud of the place getting a taxis from the location is impossible. The bath room are shared which I wasn’t told about n you have yo climb down stairs to use it even tho the 2nd floor has bath n toilet. It’s was a nite mare staying so many days there 😓😓 the room is so pathetically small n I bruise my head on the doors rtoo tiny to manoeuvre.
Nothing
Stayed in September 2023
Reviewed: August 18, 2023
Mason
JapanThe check process is terrible. A group of Chinese tourist were sitting in the entrance way after being unable to check-in for sometime. The only reason they and and I could check-in was because my girlfriend was able to speak three languages and communicated with the operator of the property. Without her, I do not know if I would have been able to access my room. Additionally, and most upsettingly, the property demanded an additional unpublished cash fee, which is essentially attempted theft.
The location was indeed clean, with a large common room and kitchen area.
Stayed in August 2023
Reviewed: July 29, 2023
Yantoda
JapanThere is a lot of bugs and sometimes feel abit too old for the house and maybe its due to it being summer but a lot of spider webs too and sometimes might feel abit more on the unclean side
In overall, very Japanese home feeling, the open bath was great and the homie feeling from the living place exist
Stayed in July 2023
Reviewed: May 3, 2023
Connie
Australiadid not realize we would have to pay the 300yen per night for the outside bath, assumed that was included and had no choice to pay even when we said we wouldn’t use it. not sure if I just didn’t read that part when booking.
property was clean and well looked after. location is good (note it is in a hilly area with stairs)
Stayed in April 2023
Reviewed: March 26, 2023
View
South AfricaVery basic and poor quality
NO Breakfast
Stayed in March 2023
Reviewed: November 22, 2022
Viktor
GermanyNice Ryokan. The the price all perfect. Thank you ii
Stayed in November 2022
Reviewed: September 14, 2022
Cameron
United StatesIt was a little pricey, but I would say it was worth the price!
Everything about this place was cute! I had a great time. I would highly recommend and plan to be back!
Stayed in August 2022
Reviewed: August 3, 2022
Lue
JapanHard to reach, had to pay extra for bath.
Stayed in August 2022
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content