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Reviews of REF Matsuyama City Station by VESSEL HOTELS 4 stars

790-0012 Ehime, Matsuyama, 5-2-2 Minatomachi, Matsuyama, Ehime, Japan

#12 of 56 hotels in Matsuyama

Guests' Choice

Review score

Based on 48 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    8.6

  • Value for money

    8.3

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 27 March 2025

    9.0
    I actually did not like the Kiosk check-in, I felt it’s inpersonal and cheap.
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too hard. The breakfast buffet was impressive and quite cheap for the variety of local dishes. I highly recommend it.

    Stayed in February 2025

  • Reviewed: 27 March 2025

    9.0
    Comfortable and convenient stay
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Better than expected! All the facilities are well maintained, the only down is the elevator is kinda busy. Make sure you leave extra time to go out. They use the parking next to the rail which is convenient.

    Stayed in March 2025

  • Reviewed: 24 December 2024

    8.0
    I have a pleasant stay there.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room is clean and wee-maintained.

    Stayed in December 2024

  • Reviewed: 13 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was full of variety. Bath was so nice.

    Stayed in December 2024

  • Reviewed: 10 December 2024

    10
    Do select this hotel, you will thank me later.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I can’t think of anything.

    Very convenient location, great staff’s hospitality.

    Stayed in December 2024

  • Reviewed: 16 October 2024

    9.0
    Loved this city’s history and easy to get around.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds were a bit hard.

    Central to sights, property had great Onsen. Excellent location to castle, Dogo Onsen and gardens, Ehime art museum and shopping.

    Stayed in October 2024

  • Reviewed: 11 October 2024

    10
    Great hotel for families!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location (right next to city station, tram station, bus terminal and also shopping precinct) and rooms are newly built and in great condition. Lots of great little extras to love at this place, the third floor has an onsen (men's and women's seperate, but you can reserve for a family group), and also an anime library with massage chairs. The second floor (reception) has free soft drinks after 2pm and free ice-cream after 7pm... brilliant! Good buffett breakfast with 6 different kinds of Mandarin juice to try (given the area is famous for Mandarin farming). We stayed in a deluxe quadruple room with 2 kids, the room had an alcove with 2 futons where the kids slept. Highly recommend for families!

    Stayed in October 2024

  • Reviewed: 11 October 2024

    10
    Excellent
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    The room is very clean and bed is comfortable. The public bath is very spacious as well. Besides, the location is pretty good, just at the center of the city and easy to walk around.

    Stayed in October 2024

  • Reviewed: 26 May 2024

    8.0
    A great overnight base to explore
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There was a discrepancy with the local parking arrangements where we paid more than we were expecting (cash only).

    Located at the heart of Matsuyama (above the train station). The room was well designed, small but perfectly formed with a good style.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Clean rooms, ours overlooked the castle, and amazing hotel facilities. The public onsen was quiet and well equipped, with every toiletry possible and lots of towels. There is free soft serve and welcome drinks in the lounge, and coffee. We did not book breakfast but it looked good. Would definitely stay again.

    Stayed in May 2024

  • Reviewed: 13 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Terrific location. Next to shopping and tram.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    2 noghts in Matsuyama
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We could have used a 2nd pillow, but I didn't ask, so I might have been able to get one.

    It was centrally located. The breakfast was excellent! The staff was great. There is an airport bus right outside the rntrance..

    Stayed in April 2024

  • Reviewed: 9 February 2024

    9.0
    Comfortable and convenient, excellent breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 1 night

    Very convenient location right above the City rail station (not the JR station) and adjacent to tram/bus terminus. Comfortable night for 4 adults in a quad room. Brilliant breakfast - lots of fresh local produce including sashimi, 3 different varieties of fresh orange juice, etc - many different options. Overall a great stay!

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    Nice new hotel.
    • Leisure trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The pillow is not very good, had bad headache next morning. Others all good.

    Good location and convenience to everywhere. Enjoy nice breakfast over there.

    Stayed in January 2024

  • Reviewed: 7 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights

    The staff is not proficient in English. But we made do with the Google Translate app.

    The breakfast was not bad. There were 3 different types of orange juice and also a good spread of breads cooked food and sea bream (tai meshi).

    Stayed in October 2023

  • Reviewed: 19 August 2023

    8.0
    Cool
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Great

    Stayed in August 2023

  • Reviewed: 5 August 2023

    10
    Surely will come again👍
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    1. female cleaners will clean up the male onsen during opening hours, quite embarrassing 2. Bedding materials are rough

    1. convenient location 2. clean & tidy

    Stayed in August 2023

  • Reviewed: 25 July 2023

    9.0
    generally satisfied
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    pillow

    public bath and clean room

    Stayed in July 2023

  • Reviewed: 23 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff are very friendly and willing to assist all the time. Location is very accessible.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    10
    Great stay in general and worth of revisit
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    (1) perfect location - nearby Matsuyama city station, Limousine bus stop just in front to the hotel (2) New and clean room, very spacious with high quality facility (3) Friendly staffs and smooth self check-in process (4) public bath is nice and manga library is a great plus

    Stayed in July 2023

  • Reviewed: 9 July 2023

    9.0
    Convenient location in the Center of Matsuyama City
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The hotel is conveniently located next to the Matsuyama city station terminal with many options to get around and go to tourist spots such as Dogo Onsen and Matsuyama castle. Our room is spacious with a tatami sitting area. The check in machine was easy to use and staffs are helpful. The amenities in the hotel room are great. The public bath in the hotel features hot and warm baths, and Dyson Hairdryer. Will definitely stay here again next time we visit.

    Stayed in July 2023

  • Reviewed: 18 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I couldn't figure out how to turn of the light over the sink. a bit annoyed, They should add it to the list of information

    It was a very modern hotel. I thought it was a lot like Nordic Choice Hotels. Room was great, air conditioning worked well. The window opened as well. Spa was great. Sauna still smelled new

    Stayed in April 2023

  • Reviewed: 21 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Elevators are rather slow.

    Great location. Loved the common baths most of all. Very clean and great amenities. Close to many restaurants and tram to major locations.

    Stayed in March 2023

  • Reviewed: 30 November 2022

    8.0
    Great stay with good service.
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It was a little difficult to locate the property. I think there needs to be clearer instructions given for those who drive.

    The room was very clean. The staff was very helpful and courteous. The Onsen on site was very convenient.

    Stayed in November 2022

Showing 1 – 25

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