Bare in mind if you have two large suitcases like we did the rooms do not have much floor space so it was very hard to use our suitcases (had to put one at the end of the bed between the wall and climb over the bed to get to each side of the room) but it wasn’t the end of the world as we weren’t spending much time in the room as there was so much exploring to do.

Location was great for catching the trains around Tokyo. The room was extremely clean & the bed was comfortable. The 3 small gifts given upon arrival were a nice bonus. Staff also look after your suitcases if you arrive early or want to stay in Tokyo after the official checkout time.

Stayed in October 2023

Location and facilities

Stayed in October 2023

The check-in process was more complicated than necessary and I found it bizarre that all these toiletries were offered at reception desk, but we were only allowed to pick 1 item each since we were only staying 1 night. It felt like weird gatekeeping for a 4-star hotel.

A beautiful hotel with a great view and a massage chair in the room, which was sorely needed after all our travels. The breakfast buffet was very impressive - I particularly liked the variety of fruit and the fact there was cheese and tomatoes, which I'd really missed on our holiday around Japan.

Stayed in October 2023

Small room, but typical of hotel rooms in Tokyo.

Great location

Stayed in October 2023

Remm Plus Ginza was a perfect location. Easy access to multiple subway lines. Many restaurant and galleries close by. The room was comfortable with a great bathroom including a tub.

Stayed in October 2023

the rooms are just really small not space for 2 people and luggage

the public areas of the hotel seem nice the staff were pleasant and helpful

Stayed in October 2023

N/A

Clean and comfortable accommodations. Good location and great amenities.

Stayed in October 2023

Didn’t replenish drinking water when I skipped room cleaning

Stayed in October 2023

Nil

Well maintained

Stayed in October 2023

The bed pillows filled with beans(?) were not very comfortable, but luckily the pillow behind that one was decent so we slept on that one most nights. The elevators were a little slow but overall not too long of a wait!

I really liked that they changed the bed sheets, pajamas, towels, and dishware in the room everyday. The room had good decor (lighting, color choices etc) and even had a massage chair! The size of the room was nice and I liked the TV as well. They also had amenities down at the front desk for you to take which was nice.

Stayed in October 2023

The rooms are small and the bed is accessible only from one side as it is against a wall.

Clean. Easy to get to and lots of shops and restaurants nearby.

Stayed in October 2023

1) rooms rather small & cramped 2) for some strange reason which i dont understand, reception was unable/refuse to call a taxi for us to go to the airport. 3) we had 2 rooms on the 15 th floor. The rooms had a lingering stale smell which could be diminished by setting the aircon temperature really low n cold. Perhaps coming from ventilation vents?

1) good location in the midst of Ginza area . Good for shopping n using the trains to sightsee all over tokyo. 2) walking distance to the the famous yurakacho area which is chockfull of local japanese eateries. Also can walk to the tsukiji market area 3) little touches provided by the hotel. Gaba chocolates which helps you have a good sleep 👍 plus the probiotic drinks at reception 👍 4) my husband loved the massage chair 5) near to familymart & 7-11

Stayed in October 2023

massage chair! and the warm of the staffs

it is super clean, has everything you need, and massage chair is awesome. might be tight for more than 1 traveler

Stayed in October 2023

The room is too small, cannot open our luggages at the same time.

The room is clean

Stayed in October 2023

When the air conditioning was turned on, there was a damp and unpleasant odor, which made me quite uncomfortable. It was only when I changed to a new room that the issue improved. However, I still had to set the air conditioning to a very low temperature and increase the fan speed significantly to avoid the odor.

The staff service was excellent, and their attitude was very friendly. When I reported an issue with the air conditioning having an unusual odor, they promptly addressed it by quickly moving me to a new room and ensuring in advance whether the air conditioning still had the odor issue. They were very attentive, and the communication in English was also very smooth.

Stayed in October 2023

restaurant was closed in the evening

near Ginza, very good breakfast buffet

Stayed in October 2023

We enjoyed breakfast and the quiet ambience in the restaurant. The food selection is good and makes having breakfasts every morning a pleasant experience. The massage chair in the room is a considerate gesture. Mattress is comfy. Room is clean with good housekeeping staff.

Stayed in October 2023

Clean, modern well equipped.

Stayed in September 2023

Rooms are very small, have no place to put not even one suitcase, massage seat too big for the space there is in the room. My suggestion is to take out the seat of the room in order to have some space to move around and put a suitcase. Staff though very nice and polite is unable to fulfill all needs such as helping with locating an address in a map. We stayed in three different moments during our trip to Japan. On our third stay I requested the possibility to have rooms facing one of the streets. While I understood my request was accepted, when we got to the room it was not the case.

excellent location, extremely clean and modern, breakfast is sufficient and good quality

Stayed in October 2023

We liked the elevators automatically selecting the floors. The bathroom was really nice. The staff that helped us checkout did great in sending the luggage to the next hotel.

Stayed in October 2023

No side table, one side of the bed too close to the wall

My room’s toilet was ideal, bed was comfy. Shower, toilet and sink was nice and easy to use

Stayed in October 2023

Excellent service and cleanliness

Stayed in October 2023

No daily fresh towels if the room wasn't cleaned

It was clean, washroom was a decent size, great location and the massage chair was a nice touch.

Stayed in September 2023

I wish the room was bigger, the room was really small for two people to enjoy it comfortably. Thankfully we were only in the hotel to sleep so it did not necessarily bug us.

The hotel was in a good location! Very random but I loved the smell of the hotel. I also liked that we were only a 5-minute walk from a subway station. It made it easy for us to travel around the city.

Stayed in September 2023

Quite a small room, not much space for your suitcases to open fully, had to put them onto the bed to open them up.

Clean room with comfy bed, lovely helpful staff. Especially loved the massage chair in the room.

Stayed in September 2023