They need to learn how to be more accommodating towards their guest. Everything is ran thru an automated system. Room are incredibly small. Location isn’t prime as you would want. Massage chair is small. I’m 6’0 and it was made for someone that about 5’6. I would not recommended this hotel to anyone. Please. Stay far away from this place. There are better hotels out there.

Nothing really stood out.

Stayed in September 2024

None

Clean and friendly

Stayed in September 2024

-There was no view/The room is quite small -No curtain/blind to keep the room dark for a good night sleep/ Lack of privacy -Breakfast could be improved; we stayed for 6 nights but the food tastes the same almost everyday. We had no breakfast (take out) provided to accommodate our early checkout but we paid full amount fee.

convenient location and efficient staff massage chairs

Stayed in September 2024

Really well located in Ginza for an affordable price

Stayed in September 2024

Fantastic experience, staff was very helpful and polite. The restaurant inside had a good breakfast. Room was very clean and the location was great.

Stayed in September 2024

the receptionist.

Only location

Stayed in September 2024

The stuff is awful. The first minute we came to the property, at once it came for us that something was wrong. They put us in a smaller room than the one we had booked. The room was on the 15th floor, and when we entered it, we immediately saw a pile of dust and dirt. When we were told to move us to another room, we were told to lower the heavy suitcases ourselves. When we were finally moved to the room I had booked, there were traces of sewage too. When I went to talk to the hotel staff the next time, the manager did not even try to solve my problem, but just pretended that it was only my problem or even as if I was to blame. The next day, a high-quality cleaning was done, but after it was asked for the hundredth time.

Good location.

Stayed in August 2024

Room is big and comfortable . Clean , nice shower

Stayed in August 2024

Central to Gizna, very clean and staff were polite and professional.

Stayed in August 2024

Room very small compared to similar priced hotels.

Fantastic location and staff.

Stayed in August 2024

Pretty much nothing. Just don’t make elevators stop at 2nd fl lobby level every time. Guests want to get out on street level quickly. Otherwise an excellent stay.

Great location. Very well thought out design of hotel. Efficient use of space. Entrance was so discrete until the sliding doors opened. Very modern and sleek. Maybe could use some more signage when guests first arrive. Usually tired and confused. The Narita airport shuttle dropped off around the corner. 1 min walk with luggage. Breakfast was good. Staff super polite. Enjoyed the fresh pho noodles. Plastic sheet on table tops could be removed. Just use nice hard table tops for cleanliness. Didn’t fit the modern sleek design of hotel. The hotel is very new and modern with gracious staff, both front desk and cleaning staff. Lovely bathroom with nice shower/bathtub space. Separated so efficient use of space with sliding doors for privacy. Excellent layout of room makes it feel bigger. New hotel with a true smoking room by the lobby so there’s no bother to other guests at all. Even had a nursing room.

Stayed in July 2024

Amazing service! The front desk reception were super helpful with our luggage forwarding service.

Stayed in August 2024

Nothing I didn’t like

Location, clean and quiet

Stayed in August 2024

Great location. Good service. Value for money.

Stayed in August 2024

na

na

Stayed in July 2024

Nothing to comment. The experience was very good.

Exceptionally located close to Shimbashi station and Ginza station made for easy access to and from airport. Restaurants and shops including Don Quioxte and family mart all in very close walking distance. Check in process was simple and easy. Staff were very friendly and accommodating. The room was very clean and surprisingly bigger size than expected. Overall good value for money.

Stayed in August 2024

There was mold in my bathroom and used q-tips on the carpet

Staff was really nice and helpful

Stayed in July 2024

Room was tight with luggage but I understand this is to be expected in such a populated city.

The massage chair was a wonderful surprise and very much appreciated in the room after a long day being a tourist! Staff were super friendly and helpful. Breakfast was varied and good quality, fuelling is well for the day. Little things like fresh towels daily and access to tea and coffee made a huge difference. Thank you for such a lovely start to our holiday.

Stayed in July 2024

The laundry is quite pricey

Staff were great, room was perfect, location was absolutely perfect. The easiest location to get to basically anywhere in tokyo

Stayed in June 2024

N/A

Great hotel in a very walkable location. Massage chair in the room was a nice touch.

Stayed in July 2024

the room was very very small tiny bathroom and tiny closet personal hygienic tools are not inside the room it will be affordable in the reception only the billows are smelly there is no place to but your luggage

i lied the location, the city the breakfast good but not too much for the international visitors TAxies always available out side infront of the entrance door the staff of this hospital are gorgeous and very cooperative.

Stayed in June 2024

We do not have a negative points during our stay. Before, I was worried due my flight time, at dawn, and I needed to contact the hotel about that! I did not receive information that check in could be done at the time of my arrival. However, everything went well. The check in was automatic with the help of a member of staff.

Even the room is a bit small, as usual in Tokyo, we had a good bathroom, with a great shower! The massage chair was excellent after a long walk days. So convenient! In another opportunity, I hope stay in the same hotel!

Stayed in April 2024

Everything is good.

The combination of bathtub and massage chair is great for a long day walk in Tokyo. It is especially suitable for two friends traveling together. Some free collectibles at the counter are also beyond expectation.

Stayed in June 2024

I liked everything

Location

Stayed in June 2024

Nothing

I liked everything about the property - the staff were very friendly and helpful. My favourite thing was how spacious the room was. The massage chair is a great addition and I could open both my big suitcase and small suitcase flat. I loved the sofa and desk area which was really convenient for getting ready, and had both USB and a socket.

Stayed in June 2024