Room was a good size, beds were a little small compared with US hotels but as a single traveler it was fine. The amenities, restaurants, location and staff were all excellent.

Stayed in April 2025

The gym felt very warm especially when exercising. I wish the aircon was set to cooler temperatures.

The onsen in the hotel was nice. The hotel is big and spacious. The room was also a good size for Japan.

Stayed in March 2025

Place a little far from the popular tourist sites, hence will need a bit more of travelling (train station is opposite hotel). However, if you appreciate a quieter enviornment or train rides then it will be fine :) Onsen gets crowded at night, so if you want a longer soak go earlier

Love the onsen! It has indoor version with two different temperatures, outdoor onsen, steam and sauna facilities. After onsen, cold milk/ other drinks are available. You can also chill outside the onsen either indoors/outdoors (facing sea). There are also massage chairs available. Breakfast was great as well with a variety of jap and western style

Stayed in March 2025

Excellent service, very kind and accommodating staff, great view from room, large & very clean room, great location near universal studio and easy access to Osaka Bay

Stayed in March 2025

The front desk staff not really, they can do better

The breakfast very good worth it.

Stayed in March 2025

I have no complaints about the property

It was very close to universal studios

Stayed in February 2025

Nothing

Location excellent for our plans Good value for money The staff were so helpful especially Nishida the concierge

Stayed in March 2025

Breakfast food gets cold very quickly.

The spa and sauna are magnificent. The foyer is beautiful. The breakfast has plenty of choices. Location was convenient - just right at the train station.

Stayed in March 2025

The breakfast was packed and felt like a cattle market

Large rooms for Japan Everything really clean Staff could not be any more helpful Would totally recommend Close your universal studios one stop on train very simple to use as machine charges to English

Stayed in February 2025

It is very near to the train station going to unversal studios japan

Stayed in February 2025

One station away from USJ

Location, cleanliness, spa and attentive staff

Stayed in February 2025

Buffet amazing

Stayed in February 2025

The staff are amazing!

Easy Universal Hub. Also not too far from Osaka downtown. Bettet than hotels in Universal Park Station.

Stayed in February 2025

The beds are very uncomfortable

The location is so close to Universal Studios

Stayed in February 2025

Very clean and convenient hotel

Stayed in February 2025

A good hotel for an overnight stay in a convenient location for Universal Studios.

Stayed in February 2025

It is located very need to Universal Studios Japan and just a short boat ride away from Osaka Kaiyukan. The room is clean, modern and very comfortable. Staffs was very helpful and friendly, perhaps except for one counter staff which, probably is having a bad day or woke up on the wrong side of the bed. The staff was helping me to check-in and throughout the journey, she was mostly annoyed and replied in a curtly manner. Other than that “surprising” experience, all other staffs are extremely helpful and friendly. Generally we had a good experience.

Stayed in January 2025

Doesn’t have breakfast included - paying separately is expensive

Amazing luxurious hotel - very close to universal

Stayed in February 2025

Most of the staff were friendly, but some of the staff were not so friendly when it came to communicating in English.

The hotel was so spotless and the facilities, especially in the public bath, were so good that all our family members were very happy with this hotel. It has great facilities for the price range and the view is amazing. I would recommend this hotel over the one right in front of Universal Studios if you are going to Universal Studios. The 10 minute walk can be inconvenient, but at this price, the extra 10 minutes is worth it to enjoy the hotel facilities. The ocean view from the public bath and the experience of the facilities make it a great place to stay. Don't worry if there are no restaurants nearby. You can take a free ferry 10 minutes away to the Tempozan Marketplace and visit the grocery store, and there is a microwave in the hotel lobby to heat up food.

Stayed in February 2025

Amazing location. Friendliest staff. Very clean. Very spacious.

Stayed in February 2025

We booked the hotel for family of 2 adults and 2 kids. I exchanged messages as well about the same. But upon arrival we were charged extra for the kids.

Great location, they put extra beds for family. On site onsen / spa is great after Universal studio trip.

Stayed in December 2024

None

The cleanliness and location

Stayed in December 2024

Slightly expensive

Location, structure, space, cleanliness

Stayed in February 2025

Nothing - Everything was great!!

Location, beautiful view, proximity to USJ!!

Stayed in January 2025