There were a few suspicious types hanging around the hotel offering their services. They are free to be anywhere they want, but just something to keep in mind for future guests.

Minimalist, clean, comfy, and quiet. The staff was respectful and helpful. A very enjoyable stay.

Stayed in April 2025

The location and cleanliness

Stayed in March 2025

The access from the metro to the hotel is amazingly convenient! There is an exit underground connecting directly to the elevator to the hotel!

Stayed in April 2025

Family holiday from Australia. Wonderful stay here. Room, staff, location and special self-serve amenities were fantastic!

Stayed in March 2025

Can't think of any at the moment. It's very good.

Cool location. 5 minutes walk to Yokohama central station and thus can take train to Tokyo/other parts of Yokohama/other parts of Kanagawa in a short period of time You can get most you need from hotel lobby/room/nearby pharmacy stores. Lots of restaurants, shopping centres located nearby. Never short of options to choose from Overall speaking, really good value for money as a choice of hotel in central Yokohama

Stayed in March 2025

nothing

Second time staying at this hotel and we loved it. It was a last minute trip so we could only get the Comfort Single room and worried that it might be tight for a couple but the room and bed was plenty big so we had no issues. We requested a quiet room on the higher floor and they got us a room on the 12th floor, end of the hallway, very quiet. Overall very satisfied and plan on staying with them again when we come back in May.

Stayed in March 2025

Professional staff. We had to extend our stay due to flight cancelled. Their staff helped me to reserve another a few nights

Stayed in January 2025

Didn’t bother me but it’s in center of bars

Close to everything and very helpful staff

Stayed in January 2025

Location was great. So close to Yokohama station and the More’s building. Lots of restaurants nearby and handy to supermarket.

Stayed in February 2025

Mattress is not comfortable.

Train station, shops and restaurants are within short distance. Room size is all right and very tidy.

Stayed in January 2025

Close to station, shops and restaurants. Breakfast was good.

Stayed in December 2024

All was great.

I stayed in a room with a double bed. It was very comfortable. The room has plenty of space. Larger than your average Japanese hotel. Great facilities.

Stayed in December 2024

Forget about getting a early check-in or 1 hr late check-out. There is no flexibility; you just need to pay for it

location is perfect! 2 mins from Yokohama north west exit. 5 mins walk from the department stores. There is a pharmacy downstair s and lots of eating options within a 5mins walking distance.

Stayed in January 2025

Nice central location. Easy check in and out.

Stayed in January 2025

The pillow and the bed were too hard for our liking.

We stayed for 6 nights. The hotel is conveniently located on the north west of Yokohama station. Very easy to find. Many eateries nearby and there is a pharmacy right next to the building. Our room was spacious despite fitted with 3 beds. The toilet is separated from the bathroom and you can enjoy a hot bath as the shower area is outside of the bath tub! My children loved the seafood chain restaurant called Isomaru suisan close to the hotel, they totally enjoyed the fresh clams dishes there. Traveling to Tokyo districts were also easy from the Yokohama station.

Stayed in December 2024

The room was spacious and clean, comfortable for a single person for an extended stay. Location close to the train station was great with many restaurants and shops nearby. The room and shared spaces in the hotel were clean.

Stayed in December 2024

-

The hotel room was clean and comfortable. It was very close to the train station. Was a great price for that stay.

Stayed in December 2024

Room is too small for 2 adults.

Convenient, clean, you have all amenities you need, staff support is excellent.

Stayed in December 2024

Hotel breakfast was alright, not fantastic.

Room was neat and spacious. Location was convenient.

Stayed in December 2024

The beds were a bit hard

Staff, location, holding luggage. Good size room.

Stayed in December 2024

The location was excellent, 3 minutes from train station

Stayed in November 2024

Staffs are friendly Eco-friendly facilities Good location Room is clean and more space

Stayed in November 2024

nothing all is good experience

Near the station the staff is friendly and the room is clean

Stayed in November 2024

There are only two lifts so can get congested at busy times

We came to Yokohama for an overnight stay to go and see a football game. Richmond hotel was easy to find and v concretely located right next to the north west exit of Yokohama station. It was v spacious and my children loved it

Stayed in October 2024