Bed very hard

Great location for the port area

Stayed in November 2024

Mattress terrible. 2 cm of foam on a wooden platform .only 1 pillow . Breakfast food was cold .

Lovely staff, free coffee . Very clean

Stayed in October 2024

Everything was fine except for the beds,harder than concrete but the Japanese love them

Great hotel close to all amenities in Yokohama. Train,bus and easy walking to almost all of Yokohama. It is also located in one of the main shopping streets and if you are catching a cruise ship a twelve minute walk. A bonus for the hotel pyjamas are supplied if you need them and on the top floor is a traditional Japanese Bath

Stayed in September 2024

Nothing

Good location near the Bashamichi Station

Stayed in July 2024

Very tiny room (no room for a luggage), outdated facilities and furnishings. There is not even a bed lamp - one needs to use the ceiling light to read in bed. The hotel will only allow check-in exactly at 15:00, so the lobby is packed with guests with suitcases and must line up to check-in like at the airport check-in counter.

Very convenient location, close to all transportation and major attractions in Yokohama. Nice to have a public bath with thermal water.

Stayed in June 2024

Room: a little small for 2, but it’s normally in Japanese business hotel.

Location: We could go anywhere by walking or subway easily. Bath: we could be relax enough. Complementary breakfast: tasty.

Stayed in March 2024

Facility was old, out dated walls thin and room a bit tight

Public bath and breakfast fantastic, location and convience great

Stayed in April 2024

The rooms should be bigger, there were little space for the luggages.

Great price-value ratio, good location and breakfast, helpful staff!

Stayed in October 2023

The rooms should be more bigger, there were little space for the luggages.

Great price-value ratio, good breakfast and location, helpful staff!

Stayed in October 2023

When I arrived at the hotel, Chinese tourists were checking in. The staff explained things to Chinese tourists in Japanese and English, and the process took a long time. Staff can save time by explaining in your native language using a translation function on your iPhones. Also, I think the check-in process will take less time.

The cleaning of the room was perfect. I was able to spend my time comfortably. Location was good. Staff was polite.

Stayed in October 2023

All nice!

Very close to Kannai station and Blu Line. In a cheap area with many food restaurant.

Stayed in August 2023

The breakfast space itself was a little bit cramped for my liking. I found myself waiting a bit too long for the elevators with the lobby on the 2nd floor, breakfast on the 1st and the public bath on the top floor meant that the elevators were constantly in use and sometimes even so full that they refused to start until people stepped out.

I've stayed at several Route-Inns at this point and whilst none of the hotels were identical to another, there's a certain consistency you can expect and I like having my expectations met especially in regards to breakfast. If you've ever had a Route-Inn you've had this one (I believe I've had a Hanachaya breakfast at a different Route-Inn location actually.) The variety is pretty good and most of the items themselves are good with a couple of standouts. The location was fantastic. There was so much to do within about a 15 minute walk including China Town and Nippon Maru (Which is basically next to Landmark Tower). Once I'd checked in, the only public transport I used over a couple of days was a quick train to Yokohama Station for dinner and the metro station is very close to the hotel too. The lobby was quite nice and there was a lot of good seating if you end up waiting to check-in or something.

Stayed in August 2023

There was only 1 pillow, wish I was given another one as I was in a double bed. Even though I put a "do not disturb" sign, I was still disturbed by a call to the room asking me if i wanted towels... the reason I put a sign is so I could sleep in late and not be disturbed... but my sleep was still disturbed by an unnecssary phone call... the housekeeper could just leave the towels at my door without disturbing me

I liked it that i was given a room at the end of the corridor, far away from the lift, so it was nice and quiet. The onsen facilities was great, a lot of shampoo/conditioner variety, skincare toiletries, etc

Stayed in July 2023

The timing of coffee lounge is opened at an unreasonable hours. I believe a 1:30 pm coffee is a great time for a coffee pick me up. The time is currently starts at 3 pm. A lobby sign in English would be helpful on the first level to make it easier for Americans.

it’s in the heart of Kannai where there are good eats, very close to Yokohama, and bus and train stations are right around the corner. Onsen and great breakfast that is not repeated in our two day stay. plus they have washer for a nominal price. And a coffee lounge on first level.

Stayed in January 2023

The good: the location was great, which is why we chose this hotel. The staff were helpful. The bad: the bed was like concrete, there was absolutely no spring to it, just a solid piece of concrete. Between that and the fridge making a constant annoying noise right next to the bed, we barely got any sleep. We were woken up at the crack of dawn by people standing out the front of our room yelling. We were also locked out of the room as the room key was faulty. Staff were helpful to get a new one.

Stayed in March 2025

Great location in the best part of Yokohama with many bars and restaurants a minute's walk,subway at the door and a short walk to the harbourside and all it's attractions.Friendly helpful English speaking staff and a fantastic breakfast buffet 😋 I loved it and will stay again

Stayed in March 2025

Nothing

Location: hotel in Bashamachi, Kansai area. Streets not touristy and quiet with lots of restaurants and convenience stores. Compared to area around Yokohama Station and Mirato Mirai, Bashamachi has history, hence character. Walking distance to Minatomirai Line (closest), Municipal Subway Blue Line and JR Negishi Line. Also walking distance to Minato Mirai 21 Central District (to reach Yokohama Landmark Tower, Queens Square etc), Minato Mirai 21 Shinko area (to reach Cup Noodle Museum, Red Brick Museum etc), Yokohama Stadium and Yamashita Park. Further on, you could reach Chinatown and Motomachi (and return to Route Inn by Minatomirai Line). I found the Izezakicho shopping/walking street, immediately across the opposite side of JR Kannai Station, worthwhile visiting because of many local shops and restaurants. Staff: excellent and helpful. Upon check-in, I was drenched with my baggage due to heavy rain despite a short 1-minute walk from the #5 exit of Bashamachi Station. The front-desk staff instantly gave me a towel to dry. I was impressed. Also, after the first night, I found the a/c noisy. They changed my room on the same floor and view the next day. Room: totally adequate for single occupancy. I love the bedside lamp with adjustable intensity and reachable switch. My room is facing the Kanagawa Prefecture Museum of Cultural History with the big green dome. It was always quiet. Breakfast: the opted predominately-Japanese breakfast is delicious and adequate in terms of variety. They want you to choose the time frame for breakfast. I chose 06:30 to 07:30. Onsen: Delighted to have after a tiring day of sightseeing. The sliding door between the changing area and the onsen is not automatic. Some guests forgot to close it after entering or leaving. It didn't bother me. Value: excellent. I am considering Route Inn again on my next visit to Osaka in 2025.

Stayed in November 2024

The beds were HARD -- enough to hurt your hips when turning over.

The onsen was pleasant

Stayed in November 2024

Very good Breakfast with exceptional polite helpful staff which greeted us each morning and made our stay very pleasant. Very good reception staff. Very good room cleaning staff. We were given a larger room which was very much appreciated as we stayed for 11 nights. Great position, nice street and only a few minutes walk to a main train station, large supermarket and lots of shops. A comfortable very pleasant walk along the bayside were most of the tourist attractions are. Cruise terminal a comfortable walk away.

Stayed in November 2023

nothing

Up from subway can be walk around 1- minute / breakfast many manu choice to pick up its.

Stayed in October 2023

room size is small.

Outstanding breakfast. good access to public transport. very safe area.

Stayed in July 2023

nothing

Breakfast and public bath was so cool! Room condition and location is also great. Everything is perfect for Yokohama stay! Thanks a lot.

Stayed in June 2023

nice staff and clean !

Stayed in June 2023

all good !

Home sweet home !!

Stayed in December 2022