Reviews of HOTEL SAILS This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
552-0021 Osaka Prefecture, Osaka, 大阪市港区築港3丁目6番5号, Japan
#14 of 710 hotels in Osaka
Guests' ChoiceReview Score
Based on 167 hotel reviews
9.2Score breakdown
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Cleanliness
9.6
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Comfort
9.7
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Location
8.9
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Facilities
9.4
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Staff
9.6
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Value for money
9.2
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Free Wifi
8.6
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Reviewed: February 27, 2025
Idil
Singapore2 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Triple Room
- • Stayed 3 nights
- • Submitted from a mobile device
nothing
it was a near a station and a lawson
Stayed in February 2025
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Reviewed: February 8, 2025
Fionna
Australia7 Reviews10“Fabulous location easy access to public transport. Very comfortable.”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing really.
The room was spacious and clean. Sheets were changed daily and the bathroom was amazing.
Stayed in February 2025
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Reviewed: February 3, 2025
Rebecca
Australia3 Reviews10“Affordable luxury! Spacious clean rooms (with Nespresso coffee) and wonderful service.”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 1 night
The room was big and very comfortable and clean for our stay. It also had a Nespresso machine which was a wonderful bonus! The staff were very accommodating and friendly. We chose the location because it was close to some local family attractions as well as a train station. They also provided a lovely spread of pastries for breakfast which was a nice treat on holidays. Overall it was great value for money.
Stayed in January 2025
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Reviewed: January 31, 2025
Mamabehart
Australia34 Reviews2 helpful votes8.0“Comfortable for short stay”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
Breakfast could do with more options- simple cooked food instead of just pastries
We stayed here for 2 nights with 2 kids. The room is spacious for short stay. The train station is right outside the hotel. There are many food options around the hotel. It is walking distance to the aquarium and ferris wheel. Afternoon drinks and snacks were a wonderful surprise.
Stayed in January 2025
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Reviewed: January 27, 2025
Bernadette
Australia10 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Rooms were beautiful, large, clean. The staff were friendly and helpful. Great location, train stop right outside the front door. Close to tourist attractions.
Stayed in January 2025
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Reviewed: January 22, 2025
Angie
Australia7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Close to Universal studio by taxi but far from everywhere else. Good place if you want quietness.
The hotel facilities are good and very roomy for 4 adults.
Stayed in January 2025
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Reviewed: January 18, 2025
Melanie
Australia18 Reviews1 helpful vote10“Exceeded my expectations!”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Fantastic rooms, exceptional facilities, excellent staff! Close to aquarium and station at your doorstep. Hotel had a beautiful fragrance.
Stayed in January 2025
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Reviewed: January 12, 2025
Austin
Japan1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Staff were excellent and room was very nice.
Great spot next to the train station and short walk to the aquarium.
Stayed in January 2025
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Reviewed: January 12, 2025
Nadean
Australia1 review10Exceptional- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
The friendliness of the staff and facilities!
Stayed in January 2025
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Reviewed: January 11, 2025
Captain
Australia2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 5 nights
- • Submitted from a mobile device
Lovely big spacious rooms, cleaned every day. Check in was super easy, the hotel was nice and quiet. The location was great, it was a short walk to the aquarium, very close to the Osakako train station and had a Lawson convenience store about 50 metres from the front door. Would definitely stay again and recommend!
Stayed in January 2025
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Reviewed: January 9, 2025
Regina
United Kingdom22 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
I would love to see a wider selection of bread, fruit, and yogurt offered at breakfast to enhance the variety and overall experience.
We stayed at this hotel as a family of three and had a fantastic experience. On the first day, we explored Osaka, and on the second, we visited Universal Studios. The location is perfect—right next to the train station and just a 10-minute taxi ride from Universal Studios, making it incredibly convenient. Our room was spacious and impeccably clean, offering plenty of comfort after a busy day. The staff were exceptionally friendly and welcoming, ensuring we felt right at home. Breakfast, while a bit limited in options, leaned heavily towards sweet treats and lacked a variety of healthy choices. That said, if you’re traveling with kids, they’ll definitely enjoy it! Overall, a great choice for families visiting Osaka and Universal Studios!
Stayed in December 2024
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Reviewed: January 6, 2025
Yee
Hong Kong2 Reviews10“Love it”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Love the place, will visit again!
Stayed in December 2024
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Reviewed: January 1, 2025
Yann
Singapore2 Reviews10“Very enjoyable stay. The staff was very attentive.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing much really. It is a bit far from city center but very manageable as the train service is very good.
Very clean, spacious
Stayed in January 2025
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Reviewed: December 30, 2024
Emelie
Australia1 review10“Would highly recommend, loved the spacious rooms!”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 3 nights
It's a bit of extra travel to and from if your main activities are located at central Osaka, but this wasn't too much of an issue as train station is right outside the hotel with easy access.
Customer service and staff was super friendly, always greeted with a smile whenever walking by and always ready to help! Breakfast was free but just okay - your usual bread and pastries, moderate variety - but having complimentary drinks was a nice way to return to hotel with a cuppa. We stayed in a 3-bedroom room, it was very spacious (which can be difficult to find in Japan accom), clean and comfortable. Very happy with staying here
Stayed in November 2024
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Reviewed: December 30, 2024
Nathan
Australia14 Reviews10“Amazing!”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Everything. They even did a special cake for our daughter for her birthday.
Stayed in December 2024
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Reviewed: December 26, 2024
Xiaoxi
Finland6 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Really nice room and the staff
Stayed in November 2024
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Reviewed: December 17, 2024
Joseph
United States2 Reviews10“Excellent”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was good but was looking for some eggs and bacon
Everything
Stayed in December 2024
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Reviewed: December 16, 2024
Soo
Singapore2 Reviews2 helpful votes10“This is by far the best hotel that we have stayed in. The overall experience is great and will definitely recommend to”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 5 nights
- • Submitted from a mobile device
Sound proofing not ideal but bearable
Rooms are big and clean. Things are well organised . Breakfast is great though there are only pastries. Staff are polite and helpful. Location is perfect just next to Osakako train station
Stayed in December 2024
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Reviewed: December 16, 2024
Bryan
Singapore3 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Convenient and helpful hotel staff
Stayed in December 2024
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Reviewed: December 14, 2024
Lim
Singapore4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing!
Love the warm and helpful staff especially the Nepalese gentleman. Room was spacious and overall amenities and facilities well managed.
Stayed in December 2024
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Reviewed: December 12, 2024
Jenn
Singapore6 Reviews10“Enjoyed a week stay with my family of four thanks to the friendly staff”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
Nil
The staff were extremely helpful. The young lady who welcomed us and sent us off was very friendly. Another male staff helped my boy with his drinks outside their complimentary drink hours. All the staff are always smiling when they see you. The room itself was so spacious with a dining table and a couch inside. Thankfully this is my last stop and it allows me to repack my huge luggage there. The location is very near the train line. About a minute walk away. It’s also near the Osaka Aquarium.
Stayed in December 2024
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Reviewed: December 10, 2024
Seek
Singapore5 Reviews9.0“Excellent. Will stay agskn”- • Leisure trip
- • Family with young children
- • Standard Triple Room
- • Stayed 5 nights
- • Submitted from a mobile device
More selection for breakfast will be great. But overall no complaints
Staffs were very helpful. Room spacious and clean. Location is great and near to train station
Stayed in December 2024
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Reviewed: December 9, 2024
Batel
South Africa13 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Professional and even more importantly friendly staff. Spacious room with everything you need, clean, well organised and comfortable! Will definitely return on our next trip!
Stayed in October 2024
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Reviewed: December 6, 2024
Dana
Canada1 review10Exceptional- • Leisure trip
- • Group
- • Standard Triple Room
- • Stayed 7 nights
We wish there were more washing machines as well as a more filling breakfast- but there is a laundromat nearby and lots of konbinis nearby!
very friendly staff, clean, super spacious room, very nice bathroom and good location. It is so close to the station but it's not noisy at all! If I come to Osaka again, I would definitely stay here again! All my friends agree
Stayed in November 2024
