The private baths were a little small.

We were helped by Kanako, she was so helpful and kind. She made our stay at Sensui so much more enjoyable. She was prompt, professional, and gave great recommendations.

Stayed in March 2025

Nothing.

We like how the property is very convenient with the location from the railway station to shops and to all the public onsen. Plus the property it self is very relaxing. My husband and I chose the traditional bedroom with futon. The property also offers 2 private onsen which we have used a lot during our stay and at night they offer 3 different flavour of Sake that you can enjoy. Defenitely will book it again the next time we visit KinosakiOnsen

Stayed in March 2025

We appreciated the attention to detail and tradition but we could have done without the meals offered at the ryokan

Very beautiful and serene property. Our room was comfortable and had plenty of space.

Stayed in March 2025

There are no toiletries in the room. The shared bathroom is inside the 2 private onsen and at certain times they are closed for washing so be sure to check the timing.

The location was excellent, less than 10min walk from the train station, and close to the public onsen and shops and restaurants. The room is very new and clean. The hotel provides Yukata with very warm outer winter coat and snow boots for walking on snowy and icy roads.

Stayed in February 2025

Price

Location

Stayed in February 2025

There was a Chinese male staff who is not really friendly but he did help us. The other staffs were friendly and very helpful.

The place was very clean and the japanese room was amazing, only regret we didn't book for 2 nights instead of one. The futon bed was really comfortable and the view outside the window was lovely. Staff were very kind and friendly. The hotel has 2 indoor onsen with shower so you can shower in the hotel without going to the public onsen. Location is good, we will definitely be back again.

Stayed in February 2025

Nothing

Our stay at SENSUI was phenomenal! The staff were absolutely lovely and couldn’t be more friendly and helpful. The hotel itself is modern and clean, and the traditional Japanese room was beautifully laid out with lovely views over the town into the hills. The hotel provided all the clothing and items we needed to go to the onsens in the town. We opted for having dinner which was a really delicious affair. Multiple courses like a tasting menu, of fish and beef, with our wonderful server who showed us how to cook shabu shabu. The dining area felt like a high end restaurant in its lay out and decoration. There was even a complimentary Sake tasting after. Breakfast too was relaxed and delicious. The town itself was amazing, we loved wandering around the canal, visiting the Osen and taking the ropeway up the nearby mountain. Would love to stay here again!

Stayed in January 2025

Not much. It was pretty good

The layout and staff

Stayed in January 2025

Everything’s fine

Service and foods.

Stayed in January 2025

No lift.

The room!

Stayed in January 2025

It's proximity to the onsen outside.

Stayed in December 2024

Nothing but please know there are stairs and no elevators. The staff were so kind to carry our luggage up.

The rooms are comfortable with amenities such as tea and water during the day and sake in the lobby in the evenings. Sensui offered a varied Japanese breakfast. Make sure to book dinner well in advance as reservations were not possible on site as they were booked. We will have to return to try their dinner as it is highly rated. Water bottles, tabi socks and slippers, and yukata are provided in rooms. It was chilly in December, and the additional yukata robes and coat kept us warm. We enjoyed dressing up and visiting the public onsen and soon realized we didn't need to worry about the cold weather in our yukata as it was the perfect temperature after the steamy onsen. The town is absolutely picturesque. The biggest perk was the private baths which you use to shower as there is no bathing room in your room. We loved this completely different experience. Sensui provided a convenient location close to the train station, shops, and onsen baths. The staff were polite and very helpful. We would stay again!

Stayed in January 2025

None.

It is near the train station and town center, very convenient. The place is immaculately clean tastefully decorated.

Stayed in December 2024

Nothing really.

The staff and service are fantastic! Special shout-out to Peco who carried all our heavy bags up to our 3rd floor room by herself - we were amazed! Also, having access to the private onsen bath was a luxury and we were able to use it without waiting despite staying at peak season.

Stayed in November 2024

Everything from check in to meals and the private onsens were amazing. Highly recommend.

Stayed in December 2024

Nothing!

Beautiful property, kind staff and very nice amenities. The private onsen was lovely and I had the best sleep with the comfy futon! I’d definitely recommend staying here! Location was easy to find, all was wonderfull!

Stayed in December 2024

We were perfectly taken care of by the friendly staff at Sensui. Peko ペコ was amazing, good conversation, food service and really made us feel like part of the family. They even wrote us a handwritten thank you letter on check out. Thank you Sensui team!

Stayed in November 2024

First off our hostess Kanako is excellent and all the staff at Sensui are wonderful. The facilities are clean and beautiful. We enjoyed the two private onsen each night and were able to easily walk to the onsen around town. The kaiseki dinner was delicious. And watching the chef prepare it was delightful! It was nice to relax after dinner with the complementary sake tasting. It was a very relaxing break after touring Japan’s larger cities for a week.

Stayed in November 2024

I requested for Japanese futon beds way in advance (through booking.com chat) and they confirmed, even mentioning that only 3rd floor has futon beds. To my surprise, we got western beds and they said none was available. I was not feeling well that day so i didn't bother to argue but it was disappointing

Free private onsen, delicious breakfast, quality of the room and the view, free beautiful Yukata, modern design of the Ryokan

Stayed in November 2024

That we couldn't stay longer!

The staff were so kind and helpful and very attentive to their guests. We felt so welcome and they went the extra mile to make our stay unforgettable. When they heard it was our honeymoon they were sure to make us little notes on our table for dinner which was very sweet. The photos do not do this place justice it's got an amazing atmosphere and feels very very special Be sure to treat yourself to their dinner option!!

Stayed in November 2024

Staff extremely attentive and thorough.. We dropped off luggage prior to checking in to wander a bit. Spacious room, comfy beds. Truly enjoyed our stay.

Stayed in November 2024

If there's an elevator we did not see it, but that was not a problem for us.

Traditionally, onsens are segregated by gender. So if you are traveling with a partner of the opposite gender, you leave them at the entrance of the onsen and hang out with strangers in hot water. This property has private onsens that you can use whenever they are unoccupied, no gender restrictions. Why any traveler, except same sex partners, would prefer a public onsen is mystifying to me and my wife. Stay here and share the pleasure of an onsen with whomever you love. The snow crab dinner was also fantastic.

Stayed in November 2024

Our experience in Kinosaki Onsen Village was amazing and we will not forget how much the staff of Sensui helped to make it all happen.

The dinner orepared by on site chef is a flavor adventure not to be missed! Everyone from chef to staff are talented and communicate well in English. They provided complimentary yukata and sandles to explore all of the local onsen. Also complimentary were passes to the onsen and a discounted pass to the ropeway leading up the mountain with a Michelin star view. The traditional wood architecture of the rooms were warm and comfortable. I would stay here again, and recommend it to anyone.

Stayed in November 2024

We had an amazing time in Kinosaki Onsen and much of that was due to the wonderful staff and service at SENSUI. From the moment you arrive, they go above and beyond - a staff member is assigned to you, leads you through check in, serves your meals and even sets up your futon for the nights sleep. The house-specialty yuzu tea on arrival and complimentary sake before dinner are lovely touches. The meals are nothing short of incredible (make sure you arrive hungry), location is perfect for visiting the onsens or strolling through town to enjoy the shops. We highly recommend! Stay a couple of nights or more to pamper yourself - travelling can be exhausting but a stay at SENSUI will rejuvenate you.

Stayed in October 2024