We could not find half-board (dinner) plans online so we booked with breakfast included, and I called them to ask to add dinner. Complete refusal. It’s shocking, as it’s the first time that a ryokan (and one where we pay upwards of 2000 usd to stay) just refuses to add a meal plan. Of course we would pay extra, and I called them 10 days in advance. But they said they cannot add dinner (unless we cancel our reservation and try to rebook another one with dinner plan!!!) and we should please understand. They were not even fully booked since it was a chill mid week period. So, we had to take a crying 2 month old baby and venture out into the rain to find a place to have dinner. This significantly spoiled the experience for us.

It’s undeniably pretty, a very cute setting with small traditional pavilions scattered inside a Japanese garden.

Stayed in January 2025

Loved the serene atmosphere and the quiet surroundings. An experience of a traditional japanese home stay like no other

Stayed in December 2024

Nothing

This was definitely the highlight of my Japan trip. It was an astounding Japanese garden and traditional house in the middle of Hakone. It was quiet and when you go outside you’re greeted by a river and astounding mountain view side. The cabin is quite large and surrounded by ponds and trees. The futon was comfy and the AC was effective driving the cold away. I’m very sad leaving the kotatsu behind. The kaiseki meals are delicious and quite a bit as well I’m always full and haven’t finished the meals.

Stayed in December 2024

The staff was very helpful and friendly. We had two sets of friends, one that stayed here and another at Senki. We both LOVED the experience. We came during a downpour and the staff were so kind and carried our luggage to our rooms. They even dried the outside of them off. The futons were very comfortable and we all enjoyed our breakfasts. The hot spring options were great! We didn't get to experience the upstairs outdoor one with the view because of the heavy rain though, which was to no fault of their own. They also helped us ship our luggage and call a taxi when we were having trouble with the GO app due to it being a holiday. When we left in the taxi, they helped load our suitcases and they gave us a warm goodbye. Both sets of friends agreed that we highly recommend both here at Yamagaso and Senki.

Stayed in November 2024

Our room had a strong smell of damp

Japanese old-fashion establishment. Staff were very kind.

Stayed in October 2024

There was nothing I didn't like about Yamagosa......

I loved everything about Yamagosa, It was truly a small slice of authentic japanese paradise. The inner grounds of Yamagosa were beautiful from the gorgeous pathways through the gardens to the trickling sound of water throughout the grounds.. The private onsen bath catered to my partner and I having Tattoos, and the staff went above and beyond to make sure you were comfortable. The perfect place to unwind and relax..... 10 out of 10

Stayed in October 2024

shower did not feel private - plenty of windows. price too high

beautiful room and facilities . amazing public bath on the roof. Good western breakfast

Stayed in September 2024

The place was great, but what we most enjoyed were the meals, we asked for breakfast and dinner and they were exquisite, our best stay in Japan by far.

Stayed in August 2024

No wifi in the rom

Food was really good we had dinner and breakfast served in the room and it was excellent quality, very authentic local food

Stayed in July 2024

- Nothing. Worth the high price tag.

- Absolutely stunning gardens and buildings everywhere you looked - Your room is its own little house. Very exclusive. - The old lady who looked after us was so warm, caring and generous. - Had a private “family” hot bath for one group at a time to use, which was a nice touch. - Able to use the indoor and rooftop outdoor baths of the neighbouring hotel (easily connected by a staircase) - Very peaceful and serene

Stayed in June 2024

This place was the most special and unique experience. I agonized over where to stay in Hakone and so so glad this is what I chose. My husband and I had such a great time in our beautiful room, Chouji, which was more like a small house. The service was so sweet and attentive and the meals served were extensive and so good. The onsens were all very nice and relaxing. We stayed one night, which was perfect for us, but could have stayed longer.

Stayed in March 2024

One thing is that we didn't get any food included with the booking and wished we did as we were hungry when we got there! It would be good if we were warned a shorter stay meant no meals ;u;

Everything! It was a great stay, especially for one night! We loved that there was a private bath and there were no reservations needed to go! The onsen was wonderful and we would definitely come again! The inn had everything we needed and more, we wished we stayed longer in order to experience more of the area and yamagaso!

Stayed in April 2024

I texted the property many times nobody answered we should know about check in to the next building before our arrival. Extremely high priced for what is offered. I think half it should be priced about 30% lower so that it’s attractive. Now, while we enjoyed our stay, I believe it was a waste of money.

Very nice ryokan made u feel like u r at home ❤️ good private onsen experience don’t miss it The dinner was traditional Japanese staff which we didn’t know but enjoyed almost all of them Very gentle staff

Stayed in March 2024

Be careful of the low beams of traditional Japanese residence. Take some getting used to or not at all. Hit my head 7 times within 3 days!

Quiet luxury at its best! Traditional ryokan equipped with all the necessary modern amenities for a comfortable stay. Enshrouded in the womb of nature with the sound of trickling water was the perfect lullaby of one of the best sleeps I’ve ever experienced in my life!

Stayed in February 2024

The breakfast wasn’t very good, otherwise the place was great

The location was great, and the property was attractive, an authentic place to stay

Stayed in December 2023

My only complaint would be the price. It was quite expensive.

Location, style, cleanliness, and staff. The garden area made for some awesome pictures. And, of course, the onsen. Although it was not in our private room, the onsen was public private……meaning; the onsen was in a common enclosed area, and if shoes are seen on the outside, that means it is occupied.

Stayed in November 2023

They didn’t make it clear that you could take a shuttle directly to their door. Only after I reached out, did we learn about it.

The room was absolutely gorgeous, clean and the facilities were a great mixture of historically/culturally accurate but well kept!

Stayed in November 2023

Exceptional service from the staff in Yamagaso especially Babi who served the meals and made sure we did not miss our shuttle bus to the nearest train station!

Stayed in October 2023

Nothing. Everything was perfect.

The traditional architecture, the beautiful garden in the inner courtyard. Over the top service with tea served as soon as we came back from sightseeing and meals served in our room. The ryokan is walking distance from the Hakone Yamato train station making it an excellent location for sightseeing in the region.

Stayed in October 2023

Strict check-in timing 7 p.m. advertised on the Booking page.

Very professional stuff at the restaurant (breakfasts). Traditional Japanese Ryokan atmosphere.

Stayed in October 2023

No wifi access from my room, only available in the main building.

A lovely traditional room situated just a short walk away from the Hakone-Yumoto Station. The staff were friendly and helpful from start to finish, the atmosphere and aesthetics were top notch, and the onsen was scenic and relaxing.

Stayed in October 2023

Wonderful stay! Great service, Delicious food. Wonderful noodles at night as free snack.

Stayed in October 2023

Nothing.

Overall, the location, food and warm service.

Stayed in October 2023

The service was exceptional and the meals were so beautiful and delicious!

Stayed in August 2023