I liked everything from the moment we arrived. The staff was really attentive and the facilities were wonderful. Clean, beautiful, serene and calm.

Stayed in March 2025

nothing.

excellent, enough said.

Stayed in January 2025

Small hotel in a quiet area but good for a 1-night relaxing stay.

Very comfortable private outdoor onsen, the room is new and clean, friendly staff

Stayed in January 2025

This is our second visit to this hotel, because of the enthusiastic service quality of the staff is very good, the facilities, design in the room are very modern and nice, we loved the hotel spring bath in the room, teppanyaki are super delicious; the hotel upgraded our room due to this is our second visit, the hotel is also pre arranged a birthday celebration cake for us, we will definitely to stay in this hotel again for our next visit.

Stayed in October 2024

The common area in the hotel has no facilities. No scenic spots in the area other than a single ecological garden, which was huge.

Food was superb, room was superb, onsen in the garden was even better. Staff were extremely attentive. The massage organzied for us was the best we ever experienced in Japan.

Stayed in June 2024

Excellent service from the hotel staff, especially the very friendly and thoughtful service from the hotel staff Kyoko at the check in upon arrival at the hotel.

Stayed in August 2024

Reception. You can only check in at 3pm . Before that they won’t even allow you to sit in the lobby if you arrived early.

Great modern onsen with fantastic food.

Stayed in May 2024

The dinner could be better when the beef cooked .

I like the very friendly staff a lots,they made my trip a memorable one

Stayed in January 2024

Very healthy and delicious breakfast, everything’s balanced perfectly

Stayed in February 2024

Being a typical Japanese setup, I found it a little weird that the W/C was in a standalone room by the closet. After I did my business I had to walk quite a distance to the shower to use the sink there to wash my hands. Not the best for someone who usually wakes up to pee in the middle of the night, not gonna lie I stumbled a bit trying to walk from the bed to w/c to sink.

What can I say.... this is by far the most extreme hotel I've stayed in. The service was impeccable. The moment you arrive in your car they flag you down and check you in right by the hotel. Then they proceed to unload all your luggage and carry them in for you. The hotel was mostly locals and they came to only stay for a night or two at most so they usually only came with 1 suitcase, but we arrived with 8. The staff mobilised like a well organised squad and each staff came to carry each of our bags individually. When you enter the hotel for the first time you're greeted by 6-8 staff in beautiful yukatas bowing and welcoming you. You take your shoes off at the entrance and they store it for you til you want to leave again. I literally couldn't fault anything. The food was amazing, we topped up money for whatever we could. Had teppenyaki on the first night and kaiseki on the second. The rooms are immaculate, very very very spacious and the onsen was very beautiful. You can just wake up everyday and watch the sunrise in your private balcony or onsen.

Stayed in February 2024

Nothing

A mix of traditional Japanese and modern stay. Clean and cozy with excellent dining experience. Food and service was amazing.

Stayed in January 2024

Imprecise Directions.

Unique, beautifully decorated, immediately calming.

Stayed in February 2024

The set up of the room, and hotel are great. A peaceful change of pace each room you enter. Private onsen is well built and comfortable. A hotel attendant Shoji was incredibly helpful and welcoming. Many stars to this experience.

Stayed in January 2024

Breakfast very tasty

Stayed in December 2023

None.

This is one of the best hotels, I've ever been to. You will feel free from everything and concentrate on yourself and your partner. moor water was also special and it collaborated very well with the Minimalism architecture. The main onsen feels like a pure ritual area, the ceiling and wall are very high and made with Hinoki woods, On the top, There is a small window that comforts the warm daylight into the main onsen. During the daytime, it goes down to the moor onsen. and it is brightened as amber light. I don't usually write a review. but I recommend this special place in Obihiro Tokachigawa. P.S. Obihiro is a Japanese city but architecturally looks more like a United States city. I don't know why. I am surprised with the food.... Rice itself is so good and most of the foods in Obihiro were great.

Stayed in August 2023

NIL

The enthusiastic service quality of the staff is very good, especially after Mr. Masato Takano knew that my wife liked to enjoy flowers too much, he personally gave us some garden information and recommended a good garden at breakfast time the next day. The facilities and design in the room are very good, especially the hot spring pool in the room. Teppanyaki and Kaiseki dinner are super delicious and equisite; Japanese and Western breakfast are also super delicious. If we have a chance, you will definitely check in again in Hokkaido.

Stayed in July 2023

nil

Nice design and comfortable room. The onsen is perfect.

Stayed in May 2023

no dislike.

property is well designed and iconic. staff were pleasant and helpful. room was very comfortable and generous. And quality of food at dinner and breakfast was excellent.

Stayed in May 2023

Nothing!

If I could give this ryokan 11 out of 10 I would do so Beautiful architecture, fabulous rooms, exquisite meals and attentive, friendly staff who manage the occasional gaffes of a foreigner with tact and humour.

Stayed in May 2023

it’s a modern Japanese hotel. very new and luxurious! bed is super comfy, and large! have all skin care amenities provided, hair dryer is Refa which is so nice! the Onsen water is also supreme too! dinner is delicious and staffs are so helpful and nice! I can’t wait to go back there again! highly recommended!

Stayed in February 2023

The property is really inaccessible and there are no facilities to accommodate anyone with disabilities. No wheelchairs, no accessible rooms. The onsen, whilst excellent, is difficult to get into as there was no stepping bench or stone. It was really deep and as the water quality makes it black, it was scary for someone with Sciatica to get in or out of. The ground was also slippery where one gets out of the onsen. The furniture was disappointing. No table or desk, just a round coffee table which was covered by their reading material and things they want to sell. The sofa was too low and too soft. No room-to-room dialing at all. Their "phone" was another fancy I-Pad. Light switches all over the place with no central control. The most unforgivable was staff attitude and organization. When we first arrived, the person who was supposed to greet us at the door was distracted by a returning guest. When we went in, they had no slippers for me - I have Sciatica and walking on hard floors (even tatami) is very painful. No one offered to help check us in. There were lots of young staff members just standing there staring at the door - obviously instructed by senior management to do that. No one spoke a word to us as only staff dressed in kimonos can do the check-in. The Manager (the only person in a black suit) was just inadequate. He said that they sell soft slippers and I can have a pair if I paid for it. However, those slippers have an arch in it and does not help me at all. I have a computer with me as I needed to do work, and they could not find a desk for me anywhere. I believe the whole problem is that this is another one of those "Design hotels". They focus on how beautiful their surroundings are, without catering to their guests. Their guests are supposed to be overwhelmed by their lofty philosophy: Harmony, respect, purity and tranquility. Well, need I say more?

The onsen water, the bed and the food. We had a fantastic server by the name of Shoji-san. She served our dinner which was really good. Her whole attitude was fantastic and surpassed all expectations.

Stayed in March 2025

Website communications regarding the closure of the Teppanyaki restaurant on certain days would have been important information for guests who love teppanyaki. However I was dining on the day they were open but staff claimed that the Chef was too busy to cook for us, even though we explained that we were happy not to dine at the teppanyaki counter. But try as you might, hotel could have gone the extra mile.

Food in general was okay, standard at most from a higher classed establishment. However lack of English speaking staff made communication very difficult.

Stayed in October 2024

the cleanliness and the in room onsen

Stayed in March 2023

There are no comments available for this review

Stayed in March 2025