Reviews of Shelter Garden Nikko This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
321-1415 Tochigi, Nikko, 2441-15 Nikko, Japan
#27 of 82 hotels in Nikko
Guests' ChoiceReview Score
Based on 13 hotel reviews
9.3Score breakdown
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Cleanliness
9.7
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Comfort
9.8
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Location
9.3
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Facilities
9.4
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Staff
9.5
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Value for money
9.0
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Free Wifi
10.0
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Showing 1 - 13
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Reviewed: March 12, 2025
Paul
Australia6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 1 night
This is not just a hotel, It's an experience. Drinks at check-in while everything was explained in detail. All of the staff were exceptional. The owner/designer introduced himself during happy hour. His meticulous eye for detail shows throughout. His use of local recycled timber in the building is beautiful. The rooms are spacious with the wow factor. Large glass window overlooks the river/mountains Then there's the all the little extra's touches in the room. Only wish he would sell the amazing bath salts he designed. Bed and linen are so comfortable too. We had dinner and breakfast in the hotel. Food was fantastic. All in all a very nice relaxing place to stay.
Stayed in March 2025
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Reviewed: February 22, 2025
Maria
United States5 Reviews10“Wonderful dinner and breakfast, definitely worth it! And the staff is so lovely and helpful”- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful hotel
Stayed in February 2025
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Reviewed: January 28, 2025
Gavin
Australia4 Reviews9.0“Beautiful location, amazing room’s, perfect service. Will definitely be coming back again.”- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 1 night
- • Submitted from a mobile device
The atmosphere and the styling of the hotel was exceptional. The staff were all very friendly and welcoming and the customer service was excellent.
Stayed in January 2025
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Reviewed: December 1, 2024
Sharon
United States12 Reviews2 helpful votes10“Unique inspiring quiet mountain retreat with spectacular service and care”- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 2 nights
Their dinner options for vegetarians were very sparse...and not healthy. Either pizza or pasta. they did come with a tiny cup of soup and a tiny very delicious green salad. the only dessert available to us were little tubs of old Haagen Daaz ice cream, iced over and grainy from age. Meanwhile, we had to watch gorgeously prepared and presented meals being served to all the non-vegetarians around us. Including a spectacular dessert that we could have eaten but we were told it was only for the meat meal. We went into town for our dinner the next night. Don't let this keep you from going though. it was a wonderful place and wonderful stay. Just if you are vegetarian, plan to eat dinner elsewhere. Plenty of yuba restaurants in town (but do always check because there is hidden "pork oil" in many things.)
The customer service was beyond excellent, the staff were very attentive and caring and accommodating. The hotel is beautifully and thoughtfully designed. the room was spacious, comfortable, gorgeous with massive picture windows. It's out in nature, no wires or buildings or people in sight. The included breakfast, which they adapted to be vegetarian for me, was one of the best and healthiest meals we had in all of our Japan travels.
Stayed in November 2024
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Reviewed: November 28, 2024
Juanita
Australia13 Reviews10“Restful luxurious stay”- • Leisure trip
- • Couple
- • Suite King with River View
- • Stayed 2 nights
- • Submitted from a mobile device
a long way from town, best to have a car
spacious rooms, high quality fit out, attention to detail, amazing food for the set dinner and the staff are super helpful
Stayed in November 2024
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Reviewed: November 11, 2024
Summit
Argentina17 Reviews8 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Standard King Room with River View
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing. Absolutely everything was amazing.
I stayed two nights in this amazing hotel and enjoyed every single bit of it Service: The staff was absolutely amazing, very attentive without being intrusive, absolutely charming, very knowledgeable of activities around Nikko, they engaged in conversation and we're super nice. I can't find the names of the staff, but I want to thank the Metre for that amazing whisky. The hotel: Absolutely beautiful, great design concept, the lounge is amazing the rooms too, spotless, spacious, lots of light, very well decorated. The bed and pillows were so nice and comfortable, the best in my month in Japan. Food: A delight to the senses all the dishes at dinner were exquisite, great combination of flavors, textures, aromas, and perfect presentation. Breakfast was great too. There's also free cocktails and drinks and champagne for breakfast if you're into that. As a bonus during dinner time there's a DJ and you can request music. Location: It's a bit far from Nikko Tobu station and downtown Nikko but they have a shuttle bus service so don't worry about it. A taxi from Tobu Nikko to the hotel will run you about ¥2000.
Stayed in November 2024
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Reviewed: September 28, 2024
Caitlin
Australia17 Reviews3 helpful votes5.0“Beautiful room and surrounds, but not very accommodating or flexible.”- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 2 nights
- • Submitted from a mobile device
If you have dietary restrictions (e.g. vegan or dairy-free), make sure you book the dinner option and specify. They don’t accommodate these restrictions on their in-room / bar menu, so you won’t be able to have dinner at the hotel (unless you have booked the dinner ahead — which we didn’t do). Also, the staff struggle with English (not uncommon in Japan), and we found a couple of staff members got quite frustrated with us due to miscommunications. It ended up adding an uncomfortable vibe to our stay.
Beautiful surrounds, gorgeous rooms, and only a short taxi ride / shuttle bus from the centre. Breakfast was nice and accommodated dietary restrictions.
Stayed in September 2024
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Reviewed: September 16, 2024
A
Netherlands4 Reviews6.0Pleasant- • Business trip
- • Solo traveler
- • Standard King Room with River View
- • Stayed 2 nights
I would not choose again, one cannot open a window, it makes a cheap impression. Breakfast is fine but not super
Beautiful view. Hotel is OK
Stayed in September 2024
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Reviewed: February 9, 2025
Pracha
Thailand22 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Standard Twin Room with River View
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: October 12, 2024
Benjamin
Hong Kong9 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2024
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Reviewed: September 28, 2024
Harry
Indonesia19 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Standard King Room with River View
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2024
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Reviewed: August 19, 2024
Yuxiao
United States1 review10Exceptional- • Leisure trip
- • Travelers with friends
- • Standard Twin Room with River View
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2024
Showing 1 - 13
