Reviews of Sotetsu Fresa Inn Nagoya-Shinkansenguchi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
453-0015 Aichi, Nagoya, Nakamura-ku, Tsubakicho, 19-16, Japan
#52 of 203 hotels in Nagoya
Guests' ChoiceReview Score
Based on 783 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
8.8
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Facilities
8.5
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Staff
8.8
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Value for money
8.6
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Free Wifi
9.0
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Reviewed: April 30, 2023
Amabelle
Philippines5 Reviews10“Excellent stay, near train station.”- • Leisure trip
- • Family with young children
- • Double - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
none
everything
Stayed in April 2023
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Reviewed: April 29, 2023
Samara
Japan54 Reviews7 helpful votes10“great location, comfortable, great price!”- • Leisure trip
- • Couple
- • Double - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
the pillows on the bed were either the extremely hard type with beans inside or very soft, but the mattress was comfortable so it was only a minor problem
great location and excellent room! the bathroom was spacious and comfortable, the shower wifi was fast, the fridge in the room and free-to-use ice machine was very convenient, felt very high quality for an affordable hotel! staff also extremely friendly and helpful.
Stayed in April 2023
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Reviewed: April 28, 2023
Sui-mei
Singapore33 Reviews2 helpful votes10“Good location.”- • Leisure trip
- • Couple
- • Comfort Double - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The blanket does not have proper blanket cover means it is not changed during room cleaning. Not hygienic. Not sure when the hotel change the blanket. The blanket is used as bed cover. Seems like all Sotetsu hotels have same kind of arrangement. The flushing system too loud.
Walking distance from Nagoya station. Lots of food in the station and huge Takashimaya.
Stayed in April 2023
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Reviewed: April 28, 2023
S
Singapore16 Reviews5 helpful votes4.0“counter staff unable to communicate in English and need translation thru phone. we arrived early at around 11.00 am and”- • Leisure trip
- • Group
- • Triple - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
location a little difficult to find
nothing
Stayed in April 2023
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Reviewed: April 25, 2023
Visitacion
Philippines25 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Single - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Staff were friendly and helpful.. very good amenities
Stayed in April 2023
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Reviewed: April 22, 2023
Chanc3
Hong Kong6 Reviews1 helpful vote10“Fantastic stay.”- • Leisure trip
- • Family with young children
- • Universal Twin - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Some dust in room curtains.
Clean and tidy room with reasonable price. Nice and simple breakfast. Active staff to serve you and meet your expectations even with limited English speaking ability. I will highly recommend anybody to stay there.
Stayed in April 2023
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Reviewed: April 20, 2023
Sugree
Thailand12 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Connecting - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Larger than average room size in Japan.
Stayed in April 2023
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Reviewed: April 20, 2023
Max
Australia24 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double - Non-Smoking
- • Stayed 2 nights
They have good wifi. Good value for money. Great location.
Stayed in April 2023
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Reviewed: April 20, 2023
Nicky
Australia8 Reviews3 helpful votes3.0“A comfortable hotel but terrible customer service at the start of our stay. See above.”- • Leisure trip
- • Family with young children
- • Single - Non-Smoking
- • Stayed 2 nights
We had requested to have adjoining rooms - we have two small children. In the message, we said this was essential, otherwise we would book another hotel. We had received a message that this request could be met and that there would be no extra charge. When we arrived, we were assigned two rooms that did not join. When we queried this, the staff finally said that we could be given adjoining/connecting rooms, but that we would have to pay extra. We showed the hotel the email messages that we had received in regards to our original request. They suggested that they did not believe these were true emails - and we felt we were being questioned as being dishonest. The whole process took 3 hours. We arrived at 5:45pm. By 7:00pm when we were still waiting, our 6 year old & 3 year old were getting hungry and so we said we would go to dinner (having to leave all our bags in the lobby) so they could sort it out while we were out to dinner. We arrived back at 8:20pm and they still did not have an answer. By 8:35pm our children were getting very tired, we were becoming very frustrated and so we said, for the sake of our children, we will pay the extra. It was only at that point that they FINALLY said, they had made a mistake and they would give us the adjoining rooms without extra charge. At 8:45pm we arrived in our adjoining rooms. It was frankly ridiculous and a terrible example of customer service. The staff were polite but showed little compassion for the fact that we had two small children waiting for 3 hours for our rooms. It is still astonishing to me that this happened, considering we had booked in advance, and the hotel had confirmed in advance, our special request. We will not be using this hotel again and we will not be recommending this hotel to anyone.
The bed was comfortable.
Stayed in April 2023
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Reviewed: April 17, 2023
Jacqui
New Zealand57 Reviews5 helpful votes10“Very comfortable room and bed close to Nagoya Station.”- • Leisure trip
- • Solo traveler
- • Single - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Complimentary tea bags in room would have been nice.
Great room facilities, clean, quiet and very comfortable bed.
Stayed in April 2023
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Reviewed: April 17, 2023
Keith
Singapore19 Reviews3 helpful votes10“Made my stay at Nagoya an extremely enjoyable one!”- • Leisure trip
- • Family with young children
- • Deluxe Twin - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing! This place is great!
It is very close to the Nagoya JR station, no more than a 5-7 mins walk. The staff were friendly and helped us look after our luggage when we arrived too early for check-in. The room was surprisingly more spacious than I thought, probably due to a lack of any big table, but it allows for us to open up 2 large luggage on the ground without issue. For those who are big fans of anime/manga, this place is smack-dab in the middle of K-books, Melon books and an Animate outlet, with 2 Animate cafes nearby alongside a number of card shops like C-Labo! Lastly, it is unbelievably cheap! I would strongly recommend this place!
Stayed in April 2023
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Reviewed: April 16, 2023
Ashley
Australia41 Reviews7 helpful votes10“Clean comfy cosy”- • Leisure trip
- • Family with young children
- • Single - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom was a step down and i almost fell into it when i wasnt paying attention - user error more than anything.
The check in process was a bit of fun, using a qr code to scan yourself in and pay. They had a locker facility which i used as i came early and that was really handy. The baskets of free things (comb, sponge for body, hair cap, scrunchie) was a grest selection. It was really tidy and clean. I liked the location, only 5mins from the train station, but still tucked away so i didnt hear any traffic. The room was a little pokey but it was clean and comfortable.
Stayed in April 2023
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Reviewed: April 12, 2023
Mariana
Israel10 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was fine
Very close to the nagoya station, the staff is extra friendly, the ameneties are amazing and high quality
Stayed in April 2023
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Reviewed: April 8, 2023
Leah
United States14 Reviews1 helpful vote10“Great stay near Nagoya station”- • Leisure trip
- • Family with young children
- • Double - Non-Smoking
- • Stayed 2 nights
None
The room was great. The bed was comfy. It was clean, the check-in and check-out process was easy. It's near the train station and there were a lot of good restaurants nearby. Toiletries were available but you have to get them from the lobby area. There was a laundry machine available as well.
Stayed in February 2023
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Reviewed: April 7, 2023
Joseph
United States23 Reviews1 helpful vote10“Highly recommended for those who want to stay close to Nagoya station.”- • Leisure trip
- • Couple
- • Double - Non-Smoking
- • Stayed 2 nights
The hotel was difficult to find at first even with the help of Google map. I hope the hotel has baggage services (e.g Yamato courier services) to cater to clients who want to send their bags to different location or to their next destination hotel for convenience. Other than that our stay was worthwhile.
The hotel was close to JR Nagoya Station. They have a coin laundry services which would come very handy among travelers. They have toiletries for free like toothbrush, shaving cream and etc. Overall, a wonderful stay in this hotel.
Stayed in April 2023
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Reviewed: April 3, 2023
Joyce
Singapore40 Reviews1 helpful vote5.0“good for a one night stay for 1 person”- • Leisure trip
- • Group
- • Twin - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
room is tiny hardly any space to move around
convenient location next to shinjuku station
Stayed in March 2023
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Reviewed: April 3, 2023
Mayurin
Thailand9 Reviews7 helpful votes10“my first time at Nagoya.”- • Leisure trip
- • Family with young children
- • Connecting - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Geat location near Park aria, near train station, shopping store and minimart. I booked connecting room for family of 4 the room was good and bed wide and comfort. Bath room is very clean and good. We can loan iron hair and other necessary things. I pick 1 facial mask for trying, it feel good after tried day.
Stayed in April 2023
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Reviewed: April 1, 2023
Kelly
United States7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Universal Twin - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great location!
Stayed in March 2023
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Reviewed: April 1, 2023
Izbyj
Malaysia56 Reviews4 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Triple - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The check in system is so good The room is spacious
Stayed in February 2023
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Reviewed: March 25, 2023
Maria
Philippines17 Reviews3 helpful votes5.0Fair- • Leisure trip
- • Family with young children
- • Double - Non-Smoking
- • Stayed 2 nights
room is too small for me, i felt claustrophobic. you get what you paid for i guess. if it is just for sleeping and if you occupy the room solo, probably it would be fine. just not for me i guess.
Stayed in December 2022
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Reviewed: March 16, 2023
Jewellyn
Singapore11 Reviews5 helpful votes10“for the price paid, really good value for money! will stay here again if we visit Nagoya”- • Leisure trip
- • Couple
- • Comfort Double - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
a bit of walk to Nagoya Station, buy still manageable
very clean, staffs are friendly, lots of freebie toiletries
Stayed in March 2023
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Reviewed: March 4, 2023
Sararas
Thailand14 Reviews10“Great location, quite close to all the main stations (JR, City subway, Meitetsu) easy to find, surrounded by convenient”- • Leisure trip
- • Family with young children
- • Connecting - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Everything!
Stayed in March 2023
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Reviewed: February 27, 2023
Ramona
Philippines2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Comfort Double - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
room is small
staff are very corteous and helpful
Stayed in February 2023
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Reviewed: January 28, 2023
Smit
India1 review10Exceptional- • Business trip
- • Solo traveler
- • Single - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Just a small thing the room I booked was a little small.
Hotel is located near Nagoya shinkansen station, so there are so many stores surrounding this hotel, good place for shopping, for eating, for exploring. About the hotel room, it was very clean, had a great view from the window, staff was very polite. You don't even need to know Japanese to use any facility here.
Stayed in January 2023
