The pillows were too high/firm.

The shuttles to the mountain and the restaurants at night were really helpful also pickup and dropoff at the train station made everything super easy. The lodge is clean and cosy, my wife and I really liked our room because it was comfy and quiet.

Stayed in March 2025

Great amenities, very clean and excellent bus services run by Starfall Lodge, it felt like a home away from home! The staff were very friendly and happy to accommodate requests where possible. We will definitely be back visiting Hakuba and Starfall again!

Stayed in February 2025

Easy walk to bus terminal & JR Station. Very comfortable environment & the team are fantastic to accomodate the stay.

Stayed in February 2025

Some guests were a little loud one night, but they were well managed by the staff

Staff are exceptional, very relaxed and friendly. Heating and hot water work well. Very accommodating with driving guests to ske resorts and picking up from a central location

Stayed in February 2025

The workers were down to earth and easy to chat with. Complimentary brekky and shuttles to and from the ski fields and to dinner.

Stayed in February 2025

Maybe the odd pick up from the mountain

The coffees great by the staff in the morning

Stayed in February 2025

Super comfortable bed, great staff, handy drop offs and pick ups at key spots. The included breakfast had a real coffee, protein and carb options, all that’s needed for a day skiing.

Stayed in February 2025

Nil

Great location

Stayed in February 2025

The staff was very friendly and helpful

Stayed in January 2025

We really enjoyed our stay here! The lodge was well-run, clean and a great place to stay for a 1 week ski trip with a group of 6. The best part was definitely the free barista coffee every morning (complete with latte art), which came with the complimentary breakfast. It’s located a bit out of the main area of town but the staff drop you to the slopes every morning (whichever slope you want) and will drop you anywhere you want to go for dinner. The staff also pick you up after the slopes from the Lawsons in town (which is next to where the free shuttle busses from the slopes will drop you) so you never have to carry your gear far at the end of the day. You’ll have to get your own way back from dinner but there is a night bus that drops you close to the lodge, which is convenient and easy to use. The staff can also help you make calls for dinner reservations or pizza delivery (if you don’t have a sim that lets you make calls)! There’s also a great outdoor onsen, a huge supermarket and lots of other shops and restaurants within a 7 min walk of the lodge.

Stayed in January 2025

Pillows were a little hard.

Great staff. Very helpful. Picked up and dropped off to the train station and drop offs for dinner. Kitchen to make food if needed.

Stayed in January 2025

Staff are outstanding, incredibly helpful and do lifts to the mountains each morning. The provide a breakfast as well and have heaps of local knowledge. Rooms are great and the Lodge is in a good location. Will stay here again, highly recommend.

Stayed in January 2025

Loved everything!

The warm, welcoming staff. Beds were super comfortable. Clean facilities

Stayed in January 2025

The location is a bit of a walk to anywhere Breakfast was very basic, but still appreciated

Staff were very helpful and pleasant to talk to Beds were comfortable The hotel shuttle to take you around the area was super convenient, with the shuttle back to the hotel from the bus station being especially useful after a day on the mountain

Stayed in January 2025

Not staying longer

This place is a real gem, with great staff who were so kind and willing to help. Don't hesitate to book this place- we had a wonderful time and that's all because of the genuine service for their guests. Super clean and the breakfast and coffee is just what you need to charge down the slopes. They did complimentary mountain transfers as well as runs into Hakuba for supplies or dinner. Overall this was exceptional and I hope to be bac.k soon.

Stayed in January 2025

The room was very presentable and clean, the showers and toilets, while shared, were fantastic. All toilets were always clean and the showers are very spacious and also clean. The breakfast was sufficient, cereals, fruits, coffees and toast were always out. The shuttle when you arrive is fantastic, we got picked up from echoland where our bus dropped us off at 7:30pm and they took us straight to Rhythm in Happo to pickup our rental gear, and then took us back to the lodge. Our suitcases were already taken upstairs to our room while we were picking up rental gear. They have a shuttle service to the resort of your choosing, you can reserve your spot on a shuttle for certain times on a blackboard in the lobby which makes it really hastle free. Getting back to the lodge is easy too, catch one of the Hakuba valley buses to the bus terminal and then a 2 minute walk to the Lawson's and there is the shuttle waiting for you. They run a drop off service for dinner as well, same process as getting to the resort. And they even dropped us off at the bus station when it was time for us to depart. All the staff were fantastic, we always felt like we were welcome and all staff went above and beyond. Tom, Maddy, and Will were all fantastic. Coen (sorry if it's wrong) was one of the owners we meet and was a great guy, he was really helpful the day we were leaving in organising our last shuttle and letting us even use the showers after our day on the hill before we left. They also have a Rhythm rental return station so you can leave your gear with them and just scan a QR code to return your gear. Definitinetly book a stay here if you can as it's worth the visit. I will definitely be returning next time I make my way out to Hakuba Valley.

Stayed in January 2025

Clean with good facilities, great views and awesome services! Shuttles (drop offs/pickups) were always reliable and everything run like a well oiled machine. Staff were always helpful and super friendly.

Stayed in January 2025

Laundry: we didn’t need or use, to be fair. The laundry is just a washer and you have to dry clothes in your room. Seems to be a common thing in Japan and Starfall provides small drying racks and lots of wooden hangers. Heater would get the job done quick!

Family of 4 stayed in Taurus room for 6. Excellent stay! Big thanks to the team! You won’t find a better staff! The lodge owners take care of their staff and the staff took great care of us! Daily breakfast and shuttles to local mountains were the perfect way to start each day! Shuttle: Staff was very accommodating when we wanted rides to restaurants and the walk back was reasonable; 25 minutes was the longest walk and was quite pleasant even in a light snow. Location: there are 10 ski resorts that are all different, so unless you wanted to stay on one and stay there, the location doesn’t really matter. We went to several different and the shuttle system the lodge runs was great! Starfall was also a 10 minute walk one way to the bus terminal and 10 the other to the train. Room was great! Beds were comfortable and plenty of space in our room. Closet had a waist high shelf perfect for a full size suitcase and more. Lots of hangers. Warm heater. Facilities were awesome-we had two daughters (9, 13) with us. They were very comfortable and had a great time with the staff. There are 6 toilets in private set ups. Never had to wait to use the bathroom. The two showers were also great. Warm outer rooms to undress/dress and spacious showers with two shower heads; nice hot water! We never had to wait for a shower either. Dry room: very helpful and had our ski gear nice and toasty in the AM! If anything, the room was a little hot while getting ready, but we just stepped out onto the covered porch to finish dressing for the slopes! Overall-can’t recommend enough!

Stayed in January 2025

Distance to the ski lifts

The staff were fantastic

Stayed in December 2024

Staff was nice, rooms and facilities were clean and great. Pick up and drop off service was great and really useful. Also provided good tips and recommendations for food, skiing and other activities.

Stayed in December 2024

Nothing

Amazing staff, willing to go an extra mile to assist and guide the guests. Kitchen space, Laundry and great location.

Stayed in December 2024

I loved the experience here. Each and every one of the staff made my time in this lodge an absolute pleasure. Seriously, these guys get it. Clean, fun, convenient, close to Lawsons (thats important for those late night urgers hahaha). I'm stoked I decided to book here and would do so again in a heartbeat. Keep it up guys!

Stayed in March 2024

Starfall is a great place to stay, comfortable and clean, great location and nice doonas. The staff are very friendly, helpful and accommodating in every way. I couldn’t be happier with our stay.

Stayed in March 2024

Excellent stay at Starfall. Super friendly and welcoming staff. Full kitchen to use which is a major benefit.

Stayed in February 2024