Oh my goodness, I didn’t realise there was no elevator going to the reception. Reception is on level 2, so you need to either take the stairs or escalator to get up (and down/ you need to ask staff to change the direction if you want to go down). With our group, it was a hassle with 2 travel prams to go up and down like that everyday.

Our room was the biggest room type available. We managed to have 3 large suitcases, 2 travel prams and other random bags fit in the room. We also we able to sleep 2x adults and 2x kiddies (2yo and infant) - we had two rooms booked, but our infant wanted to sleep with us too. Glad it all worked out, the bed was bigger than our Queen bed at home(?) as we aren’t really able to comfortably all sleep together like that at home!!! So, big thumbs up for the bed.

Stayed in November 2023

A little far from public transport

Comfortable stay

Stayed in November 2023

The room was clean and tidy, the location was close to everything and the reception was helpful and friendly.

Stayed in October 2023

Lovely hotel. Friendly and helpful staff. Comfortable, spacious and clean room. Excellent bathroom. Good location between Nagoya station, Nagoya castle and the centre of town.

Stayed in October 2023

Little bit away from the metro station

It was calm and clean

Stayed in October 2023

The room was to dark

Close to stores & restaurants

Stayed in October 2023

The location was very nice and the room was much spacious for the family Convenient stores was also near by

Stayed in October 2023

It's a real nice hotel in a very upscale neighborhood. The room was large and exceptionally clean. It is also very accessible being close to several subway stations.

Stayed in September 2023

Hotel lobby is at the 2nd floor of the building you have to use either the stairs or escalator to reach the lobby hotel. Hotel elevator starts at their lobby at the 2nd floor. Rooms were too small even the biggest one they have. Too tight. You can only open 1 luggage. Disposable bedroom slippers were only provided when you ask but they do have a regular slippers in the room that had been sanitzed after each check-out of the guest. Yes, so the other guest before you had used it. Far from the train station 30mins walk.

Bed is comfortable. Room was cleaned daily. Towels were changed everyday. Bed sheets, pillow cases and comforter/duvet were changed daily. They provide Robe that you can wear as pajamas and being changed everyday. Toiletries were provided daily. They provide 2 water bottles daily. There is a sofa inside the room and table. 7/11 and family mart near the hotel.

Stayed in October 2023

Only downside was no usb ports in the room,

This far exceeded our expectations. Such value for money. It was so nice and opulent when we arrived we thought maybe we had the wrong place. Our room was larger than expected and very nicely furnished. everything else was excellent. The girl who checked us in gave us one of the best customer service experiences of our trip. Only a block away from excellent restaurants and super close to subway stop.

Stayed in September 2023

None.

* Very helpful staff. * Ample public car park facilities nearby (hotel staff very helpful in providing recommendations) * Station nearby.

Stayed in September 2023

The non-smoking room stinks of cigarette smoke.

Fancy looking place. Comfortable in a good part of town.

Stayed in September 2023

The location is not very close to subway station but buses are available nearby.

The room is spacious compare to other hotel in the same location.

Stayed in September 2023

I usually stay at business hotels or some other cheap establishment, so this felt extremely fancy. The interior design was classy, the bathroom was spacious with a wide bathtub, and amenities were placed with consideration.

Stayed in September 2023

The room was very comfortable and pleasant.

Stayed in August 2023

NA

The staffs are very nice and supportive!

Stayed in September 2023

No dislikes about this place

The property was central to everything. Hotel and room was really nice, clean and spacious. We accidentally booked a smoking room and the lady was helpful in changing our room to a non-smoking room.

Stayed in September 2023

no elevator from ground floor to lobby

location

Stayed in July 2023

Housekeeping can be improved.

Stayed in August 2023

Reception was on the second floor with no lift access, only an escalator so not wheelchair accessible.

Comfy big room, lovely facilities, really pretty decor also

Stayed in August 2023

good location, very clean and comfortable, wi-fi worked well. appreciate very much that we were given a free upgrade on the hotel’s initiative.

Stayed in July 2023

Good location, staff very helpful, clean room

Stayed in July 2023

It was very dark, and couldn't adjust the lights much.

Very spacious for a Japanese hotel, decent location with some convenient stores around. 5 minute walk to the station. Good room service and concierge. There are some restaurants and a good price for massage if you need, but it closes somewhat early.

Stayed in July 2023

Great location, staff were very friendly and went above and beyond to help. Sheets, towels and rubbish all changed daily and plenty of toiletry items provided along with free bottles of water every day. Room very spacious, biggest one I’ve stayed in while in Japan. Will stay again

Stayed in July 2023

maybe the hotel lighting was a little dim for me. but other than that, there was none so far during our stay. the hotel was perfect. it gave the value for my money.

the room was clean and spacious for a japan room size. the location of the hotel is perfect, because it is within sakae, but also near osu shopping district and nagoya science museum. a number of good restaurants are also within walking distance from the hotel. most restaurants are very near the hotel location. ichiran is also near the hotel, which is my son's favorite. mirai tower and oasis 21 are also within walking distance. we also enjoyed the night walks to and from nagoya station.

Stayed in July 2023