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  5. Reviews of Hotel Trusty Nagoya Shirakawa

Reviews of Hotel Trusty Nagoya Shirakawa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

460-0008 Aichi, Nagoya, Naka-ku Sakae 2-7-13, Japan

#29 of 203 hotels in Nagoya

Guests' Choice

Review Score

Based on 280 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.4

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.8

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 5, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking - No Room Cleaning Service
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything good

    Stayed in April 2025

  • Reviewed: March 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Received an upgrade, which was nice. It's a little out of the way, but it's easy to catch 1 stop to Nagoya station. Use exit 10 from fushimi station as it has a lift and then the hotel is around 5 minutes walk. Also just ask the reception staff to alter the direction of the escalator to go down so you don't need to carry your luggage down the stairs.

    Stayed in March 2025

  • Reviewed: March 16, 2025

    8.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There were only 2 washing machines and both of them were always in use when we went to the laundry room.

    Walking distance to nearby train stations. Staff were friendly and knowledgeable.

    Stayed in March 2025

  • Reviewed: March 13, 2025

    10
    Quiet and convenient
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed was soft and comfortable, the bath tub was great, and the room was quiet

    Stayed in March 2025

  • Reviewed: March 9, 2025

    9.0
    Location wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking - No Room Cleaning Service
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean

    Space

    Stayed in March 2025

  • Reviewed: March 6, 2025

    9.0
    Would not book any other hotel in Nagoya
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities were amazing. Very comfortable rooms. Staff were friendly and helpful. Very close to everythingnin Nagoya and we just walked everywhere.

    Stayed in February 2025

  • Reviewed: March 5, 2025

    8.0
    Nice, clean hotel with great location and responsive staff
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights

    The room could have been brighter with more lights. The reception is on the 2nd floor and there is an escalator going up, but for guests leaving the hotel with their luggage, they might have to struggle going down the stairs with it.

    The room was spacious. There was even a small couch and coffee table near the bed. It's also a short walk from the airport limousine bus stop, so it's very convenient especially if you have big or a lot of luggage. Our room also had good soundproofing.

    Stayed in March 2025

  • Reviewed: February 28, 2025

    10
    Great place at a very good price
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was bigger than most rooms in big cities. The staff were super nice and the place was very clean! We loved our stay here and would definitely come back.

    Stayed in February 2025

  • Reviewed: February 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing⁴

    Value for money. Great location.

    Stayed in February 2025

  • Reviewed: February 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The washing machine + dryer combo was difficult to use and only accepts 100yen coins, and didn't dry my clothes properly even after an extra 30min. There is no elevator going up to the lobby from ground floor so it was a bit difficult getting our luggage up, but the escalator can be changed to go down, which made things easier, and the staff were super helpful in helping us bring our luggage down.

    Spacious room well within our needs. Bathroom was very nice. There are laundry machines available upstairs. Staff were so lovely and helpful, we stored our luggage there while exploring.

    Stayed in February 2025

  • Reviewed: January 31, 2025

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good

    Stayed in January 2025

  • Reviewed: January 5, 2025

    9.0
    Very good!
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    None

    Very spacious room and comfy bed. Helpful and courteous staff.

    Stayed in January 2025

  • Reviewed: December 10, 2024

    8.0
    Good stay at hotel crusty
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room a good size

    Stayed in October 2024

  • Reviewed: December 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Need to bring up the luggages to 2nd floor via stairs

    Spacious and cozy room

    Stayed in December 2024

  • Reviewed: December 2, 2024

    8.0
    A quiet, better alternative with easy walk to Sakae and Osu.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights

    Try to forward your big bags at the airport to your next destination because there is only escalator access to the second floor hotel lobby. No lift access from ground floor. Also try a taxi from JR Nagoya station if the weather is bad. Pretty low cost if it's a group.

    This is the quieter side of Sakae shopping area, a block from Shirakawa Park and much away from bustling Sakae subway station. Short walk through the Park and across a busy road brings one to Osu shotengai area "thrift" shops. Rooms are renovated and comfortable. Kombini are very near and the food and nightlife of Sakae backstreets, and the big department stores, are only 10 mins walk away.

    Stayed in October 2024

  • Reviewed: November 30, 2024

    10
    This place is reasonable considering the location (walking distance to sakae and osu kannon) and space. You can't ge
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    There's no elevator or escalator going down from the lobby. Only an escalator going up to the lobby.

    Comfortable bed and spacious room! We can open 3 luggages with no concern.

    Stayed in November 2024

  • Reviewed: November 28, 2024

    8.0
    It is a great experience living in this hotel. I will live in it again when I travel to Nagoya for my next holiday
    • Leisure trip
    • Solo traveler
    • Standard Twin Room - Smoking - No Room Cleaning Service
    • Stayed 5 nights
    • Submitted from a mobile device

    Bathtub lid is dirty which needs to be improved.

    Staff are very helpful and nice Location is awesome, walking distance to shopping malls, lots of restaurants and 3 stations. There are 2 convenient stores just downstairs of this hotel

    Stayed in November 2024

  • Reviewed: November 20, 2024

    9.0
    Overall facility and service are good at this price.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 24 nights

    Elevator is not direct reach to 1F for easy suitcase handling.

    Location is good and is easy to walk to nearby train or subway station. Big shopping malls and restaurants are nearby.

    Stayed in November 2024

  • Reviewed: November 20, 2024

    10
    Great place
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    Nice bed, well kept. Will recommend for others

    Stayed in November 2024

  • Reviewed: November 17, 2024

    10
    Great room, nice staff and amazing breakfast
    • Leisure trip
    • Travelers with friends
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was lovely, the room was bigger than average hotel room during our trip, with extra furniture such as sofa, coffee table and armchair. The hotel staff was very friendly, and the bento breakfast was a very pleasant surprise! Will recommend and visit again

    Stayed in November 2024

  • Reviewed: November 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Large room and good amenities. Great value for money.

    Stayed in November 2024

  • Reviewed: November 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds could have been a but more soft. Microwaves were only set on certain floors, it would have been nice to have one every floor.

    Room was kept clean and tidy. Staff was very helpful and communicated in English or had a translator device.

    Stayed in November 2024

  • Reviewed: November 13, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I accidentally booked a smoking room instead of a non-smoking room and I was dreading my night's sleep. When I entered the room the smoke smell was almost unnoticeable. I had an amazing stay at this hotel and the staff were exceptional. The beds are very comfortable also, so getting up In the morning was hard work.

    Stayed in November 2024

  • Reviewed: November 8, 2024

    9.0
    Good value and spacious room
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Non-Smoking
    • Stayed 5 nights

    the hotel lobby is at the second level, only accessible with escalators. no lift access was hard for us as we were traveling with 2 small kids. the lights in the room was pretty dim as well.

    Location was good, room was spacious. Staff were friendly and helpful

    Stayed in October 2024

Showing 1 - 25

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