little bit of noise during night (working equipment and running water in the hotel) there was no description about hot spring (onsen) in the public bath

great location, spacious rooms, clean, nice public bath, microwave and toaster available for everyone

Stayed in May 2022

the place

it was great place and comportable

Stayed in May 2022

Good

Good

Stayed in March 2025

This hotel is NOT a 4 star hotel. We arrived at 2:45, was told to go away until 3pm and told we can’t park our hire car on site and to park across the road in public parking. Parking was for buses only. The staff are rude to individual travelers, they only seem to be interested in the groups They have no onsite private parking as advertised, it’s only for the buses. The hotel is disgustingly dirty, carpet and chairs are all stained. Would never stay there again. Didn’t even have the breakfast we paid for as we got there at what we were told was the opening time to find the dining room full and no food left as everyone from the groups had full plates.

The rooms are big. But the carpet and chairs are stained. The pillows are rock hard, the towels are old

Stayed in April 2025

Very good

Stayed in April 2025

The rooms was very dirty, carpet’s are stained everywhere, all the walls had splatter on them, wall paper peeling, our bathroom sink area was very unclean.

Great location! Easy parking across the street.

Stayed in March 2025

The fuji and lake view! room was spacious, complete toiletries.

Stayed in March 2025

Location and Public Bath

Very good location. Convenience with Family Mart. Good Public Bath. A little bit noisy from tourist.

Stayed in March 2025

the bed is so comfortable I love it so much .

Stayed in February 2025

Nil

The location of the place is great to tour around Lake Yamanako and there are many eateries around. There is a good view of Mt Fuji at the end of the corridor. The buffet dinner was good value for money with the option to enjoy King crab at a very reasonable price. We enjoyed the hot bath also.

Stayed in January 2025

Very nice location.

Stayed in January 2025

Tour group and tour buses that hog the entrances. Usage of onsen could also be more regulated (Japan rules) so that it is more friendly for all to use and not let the tour groups dictate how to use this kind of bath system.

Location and place is decent with loads of parking

Stayed in December 2024

Noisy hallways. Untidy room.

Location. Room size

Stayed in January 2025

Was bit pricey. Breakfast spread could be better.

Nice and spacious rooms. Superb location. Great dinner buffet. Kids loved the place and amazing view of Fuji san

Stayed in December 2024

The hotel is geared for big Chinese groups which come in big herds almost every day. They are totally ignorant to any hotel etiquette and they are loud, use the corridors and common spaces as if they were their own and have zero awareness of those around them. They keep the room doors open and have conversations (meaning shouting) across the corridor. Just plain rude. I complained to the reception desk which I’m sure they tried but to no avail. In fact, it got worse, children shouting and racing up and down the corridors and slamming doors. I used the Onsen when they are out during part of the day because as soon as they come in, they literally use the Onsen pools like paddling pools and even let the children jump into the pools and run around. Also, the hotel restaurant is closed for independent guests for dinner. If you are not part of a big excursion, you have to find somewhere else to eat. In terms of cleanliness, it is ok but a good wipe to all surfaces would be advisable. It is a shame because I understand that the big excursions are the bread and butter of this hotel but it doesn’t take much to set some ground rules to make everybody and I mean “everybody” to have a good holiday experience.

Very helpful staff and great Onsen. I value the fact that they allow tattoos in the Onsen. Being a foreigner tattoos are very common and Japan is very strict having a no tattoo policy in almost every public Onsen. The location is fantastic with great views and close to bus stops and local amenities.

Stayed in December 2024

Low cleanliness Poor service Breakfast quality was low Location not close to amenities.

Service was poor. Cleanliness poor. Cobwebs on the ceiling. Comfort poor. Bed mattress, sunken. Pillow flat. Was told to pay Yen300 for an additional pillow. Breakfast, the worst i have eaten during my past 10 days travel in Japan. Restaurants are few in the area and away from hotel. Had to drive out to seach for food. Cater mostly to tour groups. Only good was the public bath. And good view of mount fuji on the other side of the lake.

Stayed in December 2024

Many groups of tour guests are staying at this hotel, which makes the breakfast servings feel inadequate, even though breakfast time has not yet ended. Guests who arrive late can only choose from the leftover food.

The room is remarkably spacious, the lake views are stunning, and the unexpected views of Mt. Fuji are a delightful bonus.

Stayed in November 2024

It's not operated by Japanese which I didn't know, so there was no good authentic Japanese welcome.

Stayed in November 2024

Great location, spacious rooms and onsite onsen

Stayed in November 2024

Hotel is for tour group only. Breakfast was finished before the specified time and staff did not replenish them. They absolutely ignored us and showed bad manner. The coffee machine is also out of service and no one did something . We got annex building room and all facilities is at the main building. It is a bit of walking from annex to main building and no connection pathway.

The room is spacious.

Stayed in November 2024

beside Family Mart and walking distance to hypermarket.. bicycle rent shop available beside hotel too... hotel also have free hotspring bath for guest

Stayed in October 2024

The rooms are spacious. On a good day, the Mount Fuji view is fantastic. It has a convenience store located within the hotel annex building.

Stayed in November 2024

Spotless clean. Friendly staff. Excellent breakfast. Nice view

Stayed in November 2024

A place for huge tourist groups from China and other Asian countries. Breakfast felt like canteen with huge queue

Comfortable bed, nice onsen (when it was quiet in the morning)

Stayed in November 2024

It’s very very dusty , there r dust everywhere we can’t breathe while we stay in this room , no aircon is very hot very uncomfortable finally we fall sick after stay one night here and cancel another night until now still didn’t get refund

Good location

Stayed in October 2024