Was very disappointed that there was no information in English on which TV channels were in English (we eventually found one) nor an explanation (pic) in English of the TV remote.

Staff at front desk were very helpful, other than when helping with the TV remote.

Stayed in April 2025

The area does not offer much, but it is a cheap alternative if you wish to go to Disneyland

They have free shuttle to Disney parks directly Close to teamlab

Stayed in April 2025

No cutlery (spoons)

Room size was good and the bath was large (a rarity in Japanese hotels unless you're spending a lot). Beds were comfortable with a choice of pillows of varying hardness.

Stayed in April 2025

The self service luggage storage is a bit strange but understandable given how many people seem to use it. The hotel also is an apponted hotel for Disneyland resort, so there are many big tour groups who stay here. Breakfast congestion can get quite high in the morning. Not the hotels' fault but I don't like having to stay in Ariake as it is extremely far from anything at all in Tokyo.

Amazing hotel if you are heading to the Tokyo Big Sight for a conference or event. Located fairly close by to both the Yurikamome automated rail and also the Rinkai Line. The rooms are nicely sized for a Japanese hotel and the super long bench at the end of the room was much appreicated to be able to setup a workstation and have place for other things too. Bathrooms were also fine. Amenity area was well appointed. Nice to also have a Lawson on L2 as well so you can visit for late night snacks on the way back to the room each night.

Stayed in March 2025

Helpful staff, excellent and very useful loan items available during your stay.

Stayed in April 2025

Breakfast too crowded.

Location. Modern installations. Breakfast.

Stayed in April 2025

Location

Stayed in April 2025

The check in process didnt feel personal as you check in using a touchscreen

Great location close to bus stop and train stations Lovely room - initially i was worried after reading the very bad google reviews! I was given a room that smelled of smoke despite not being a smoking room. I was staying for 5 nights so the staff kindly moved my room which didnt smell. Small and compact room, nice bathroom, loved the free PJs and lots of free toiletries avaliable. Fans avaliable for the room - I wouldn't recommend booking this in summer as the windows dont open there is only a small vent for fresh air. I think it could get extremely hot in summer.

Stayed in April 2025

With so many travellers from India, the Buffet breakfast should have at least 1 Indian Food option.

Room was good and comfortable. Very good location especially for somebody visiting Tokyo Big Sight.

Stayed in April 2025

Bed and pillows weren’t that comfortable but overall good.

We stayed in deluxe suite room for 4 nights. The room was very spacious with lots of storage to keep things very tidy. Having a Washing machine with dryer and kitchen was a big plus for 3 week holiday. We booked 6 m in advance, price was very reasonable for the room we got.

Stayed in April 2025

Very nice staff. However hotel pricey for 3 star.

Stayed in April 2025

Japanese toilet is the best

Stayed in March 2025

Conscience for looking good

Stayed in April 2025

We aaked for a kitchen but there were no utensils to cook. Its too far from most things. We struggled to find anything to eat for my children at the breakfast buffet. One Lawson staff member treated us poorly....the washer dryer in the room was great! Bed was like sleeping on stone! Staff didnt even look at us when we arrived. The concierge was lovely and tried to help where he could.

Stayed in April 2025

One of rhe hardest beds ever slept in, tiny bath with shower head not fixed to the wall, only Hand hold. Everything automated from check in ro check out and heaps of staff just standing around

Great room accessories available, even Hair wax and bath salts

Stayed in April 2025

none

location near cruise port free bus

Stayed in March 2025

The room was too warm so the air condtioner turned off at night.

Close to train station (Rinkai line); hotel staff was polite and standard room ok, breakfast was delicious. Comfort sleep.

Stayed in March 2025

Bed was not comfortable. Mattress was too hard

It was a great location and atmosphere

Stayed in March 2025

Bed was a little soft and pillows were a bit soft as well. Slightly annoying getting from the station with the big building in the way but not a huge deal. Although there are good connections with transport you still need to time your coming and going accordingly unlike the rest of Tokyo.

Room was well appointed and felt spacious for a Japanese hotel. large wide desk under window so you can setup a nice big workstation as required was really appreicated. Shower was fine and had good water pressure. Lifts were fast and plentiful so was also easy to get up and down. Good venue to be at for business meetings at Tokyo Big Sight

Stayed in March 2025

We booked a suite because of its washer/dryer. We didn’t know exactly how to use it because all buttons were in Japanese. We didn’t want to break it, so we asked for someone to come up and teach us how to use it, but that person didn’t know how to use it, either. We eventually figured it out, but it would have been nice to have either written translation, or someone who could assist in person. It would have been nice for the hotel’s page on Booking.com to add how the Disney shuttle is by reservation only and that reservations open up via the hotel website 60 days ahead of time and that there are only 3 times in the morning that it leaves and 3 times in the evening that it returns. We were under the assumption that you could just get on after you checked into the hotel.

We chose to stay here because it had both the Airport Limousine Bus and a free shuttle to Tokyo Disney Resort. Room was very spacious. It was nice having a Lawson right downstairs! Breakfast was absolutely awesome.

Stayed in March 2025

Room was a little too warm and air temperature could not be controlled from inside the room.

Very spacious room for the price we paid. Great location! Very yummy breakfast.

Stayed in March 2025

Close to train stations

Stayed in March 2025

Cleanliness, location, breakfast and staff friendliness

Stayed in March 2025

Booked the hotel to get the airport limousine bus to haneda airport, however earliest pick up was 7am which would have made me late for my flight. I had to walk to the nearest train station and change to the monorail to get to haneda on time.

Clean, modern, helpful staff.

Stayed in February 2025