Base category rooms are very small for twin occupancy with limited space for movement, breakfast has limited options with less to none english breakfast options.

Location is perfect for all the required connectivity, Hotel staff are very co operative with whatever best they can offer. having 24/7 operating store within the property and 7/11 across is a saviour.

Stayed in April 2024

Check in system was chaotic. Too many people at 3pm. I've requested an early-check-in with cost or day-use of a room with cost, however the both requests were rejected due to rooms are not available or my room is not ready at 2pm.

Good location. 24hrs reception for baggage service is good. 24 hrs open convenience store is good too.

Stayed in April 2024

Language barrier!

Location and cleanliness !

Stayed in April 2024

Apart from one staff member who was super helpful, the communication was not great for non-Japanese, eg about bookings needed for shuttle buses and breakfast.

The room was beautiful, modern and very clean. The bed super comfy. Shuttle buses really convenient for Disney and airport.

Stayed in April 2024

Pillows were uncomfortable.

Free amenities. Clean and good service.

Stayed in April 2024

Check in and check out were very quick and staff were attentive and kind. The value was excellent and breakfast was very good, as well

Stayed in March 2024

Only a budget hotel but good value for money. We only stayed overnight as the next day we were boarding the Queen Elizabeth 8at the International cruise terminal, which was a 10 min taxi ride away.

Stayed in April 2024

Western body problem that the beds are very firm

Location is good for Disney, two train lines nearby and food outlets directly opposite.

Stayed in April 2024

Washing machine provided in the room as well as table ware but no detergents supplied. The convenience store in the hotel does not sell detergents and as the hotel is very far from any supermarkets, we could not use the washing machine.

We were staying in a Junior Suite Room, very spacious with balcony. Good views of Tokyo harbor.

Stayed in April 2024

No staff speaks english. which is bad in an international hotel

close to the bigsight, close to bus station. luggage storage.

Stayed in April 2024

The Gym wasn't open, which didn't matter much to me. Facilities could have been better but were good for the price.

Check-In and out was perfect and quick. Staff spoke very good English and was very kind. The separation between premium floor and normal floor by extra lifts was great.

Stayed in April 2024

Staff is inflexible in combining my two back-to-back bookings durig my stay. I need to check out and re-check in. The in room toilet has stains. TV has no English speak local channels. Room has unpleasant smell. location is a little too far from tokyo major attractions. Not a lot of eateries around hotel.

The environment around the hotel is very nice and open. Location is very close to cruiseship terminal and toyosu market.

Stayed in April 2024

Nice Hotel with good room. Everything was very comfortable.

Stayed in April 2024

Space tight foe access to bed. Not well equipped eg. cutlery , dish washing materials.

Excellent views. Coffee pod machine.

Stayed in March 2024

all good

room and breakfast

Stayed in March 2024

Even though we didn't use it, you couldn't prepare a meal in the appartment on thw top floors.

Location, good value, good breakfast

Stayed in April 2024

If youre looking for a quiet area, away from the hustle and bustle of tokyo, this is a good area. Its just right behind Tokyo Big Sight. 2 train station walking distance. Lawson in the 2nd floor. 7/11 across the hotel. Breakfast was interesting (japanese style and western too) Rooms were good size, reason why I picked this hotel. I could pick hotels by shibuya, ginza or shinjuku, but the ones i looked at are half size of sostetsu room we got.

Stayed in April 2024

The breakfast quite expensive but food still acceptable. The location to train is within walking distance and can take train to teamlab planet, but quite isolated from main attractions. But if you have driver bring you go outskirts of tokyo , then should be ok.

Staffs are friendly. As there is airport shuttle bus to hotel from Haneda, so we choose to stay here but bus only once In every hour. The bedroom size still ok as this is tokyo

Stayed in February 2024

* We found the airconditioning was a little too warm sometimes

* The hotel was close to 2 railway lines, so it was easy to get to the destinations we wanted to see. * There was a convenience store located within the hotel complex. * The easy availability of free combs, toothbrushes, tea/coffee, and other personal necessities. * The view from room 1506 was amazing, especially at night. * The free bus to Disneyland * The open ares and parks close by *Availability of late check out * Room was quiet - no noise from other rooms

Stayed in April 2024

All was fine, I booked accommodation near international cruise terminal but our cruise company changed to a different pier...

The bed was very comfortable, and the area was close walking distance to Tully's coffee and to the tube where we could get around all day on that line for just 880 yen. Restaurant in hotel for dinner...

Stayed in March 2024

There isn't much happening in the immediate area, basically just hotels and offices. For restaurants, shopping, night life etc. you need to go somewhere else.

Public transportation is good. There is the mono rail (Station: Tokyo Big Sight) and a subway station (Station: Kokusai-tenjijo) nearby. I think they operate till about midnight. - The view from the 18th floor was great, unfortunately there are no chairs on the balcony to make the most of it. - The room was relatively small, but very quiet. The bed was comfortable. The bathroom was a bit aged but alright. - A big plus was the airport transfer, which is not run by the hotel itself. If you arrive at the airport simply go to the bus counter and book a ticket to the hotel. Within 30 minutes we were on the next bus and soon after dropped off right at the front door of our hotel. - There is a Lawson convenience store within the hotel on the second floor. Great for getting a couple of snacks. Across the park there is also a 7eleven. - In case you didn't book breakfast, there is a Sukiya in the oposite building.

Stayed in March 2024

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Good location. Easy to access to Tokyo Big Sight.

Stayed in March 2024

The hotel rooms are really small as the walkway from the room entrance door to the main part of the room is only accessible by one person at any point of time. Amenities such as bathing towels and toothbrushes have to be self-collected at kiosks at the lobby or at each level of the hotel.

This hotel is near 2 train stations which makes it easy to travel to other parts of odaiba. It is also a designated stop for Narita airport limo buses, which is a good option for guests with a lot of luggages who prefer not to have to transfer across multiple train lines during their transit to the airport.

Stayed in March 2024

Pillows weren't great, maybe extra chair in room would be good.

Clean, quiet and beautiful for relaxing stay - close to public transport, shopping. Daily house keeping was great. Convenience stores close by. Staff excellent. English speaking.

Stayed in March 2024

I encountered some issues that affected my overall experience. One major concern was the cleanliness of my room. As someone with a severe dust allergy, I found the presence of carpet throughout the hotel to be problematic. Despite efforts to minimize exposure, the dust in the carpet exacerbated my allergy symptoms, significantly impacting my comfort during the stay. While I understand that maintaining cleanliness in a hotel environment can be challenging, especially with carpeted floors, I believe there is room for improvement in ensuring that rooms are thoroughly cleaned and maintained to accommodate guests with allergies or sensitivities.

My recent stay at Sotetsu in Tokyo for a tradeshow at Tokyo Big Sight was exceptional. The hotel's location near Tokyo Big Sight made commuting to the tradeshow incredibly convenient, saving me valuable time and hassle. Additionally, the authentic Japanese breakfast provided a delightful culinary experience, allowing me to immerse myself in the local culture. The room exceeded expectations in terms of size, providing ample space to relax and unwind after a busy day. What truly stood out was the relaxing in-room massage, which was exactly what I needed after a long flight. Overall, the hotel provided a fantastic experience, combining convenience, authenticity, and relaxation. Highly recommended for anyone visiting Tokyo, especially for those attending events at Tokyo Big Sight.

Stayed in March 2024