our room (curtains, wallpaper) had some mildew which was starting to come out.

great location from Haneda airport and public transport. also loved proximity to Ariake mall with a huge grocery store (Aeons).

Stayed in April 2023

Traditional looking hotel with very modern rooms. It was the best of both worlds! Great location with good food options and transportation nearby

Stayed in March 2023

No swimming pool and limited breakfast items

Location close to big sight Tokyo and a lot of convenience stores around it

Stayed in April 2023

only criticism is that the restaurant on the ground floor was a bit poor. But there’s alternative food options nearby so it’s not a deal killer.

Good location for transport links to Tokyo, Staff keep it very clean. Convenience store in the lobby is very useful.

Stayed in April 2023

Actually breakfast was really a nightmare for an European. I was expecting to have omlette at least instead there was boiled cold egg. No cheese, olives, tomatoes, french toast nothing. Although I paid for breakfast at check in I couldn't had during my stay.

Everything was great excep location. Hotel was 1 hour away from the city center however very close to exhibition center. And there was a supermarket which was open 24 hours.

Stayed in April 2023

I booked a non smoking room but still it was smelling like cigarettes

Position close to the airport, efficient check in and check out

Stayed in April 2023

Buffet variety

Location to Big Sight Expositions

Stayed in March 2023

I got a smoking room first, even though I booked a non smoking room. Luckily a receptionist gave me another room. However while waiting for my new room, there was another guest who wanted to get a new room because AC was too hot. The receptionist that was talking to this guest spoke very poor English, and was not willing to give him another room, which I find a bit incredible for such a huge hotel. There were no scrambled eggs for breakfast

hotel looks new, and rooms are big for Tokyo. breakfast has a big variety of options. amenities are offered to guests

Stayed in March 2023

Everything met my expectations

The room had everything you need. The size was adequate for my stay. You could get amenities downstairs and pick as much as you needed. The room also had a fridge.

Stayed in March 2023

More international opstions on the breakfast

Really good on quality - price

Stayed in March 2023

Rooms are a bit old. It's clean, but stained carpets and walls.

5 minute walk to Tokyo Big Sight for events. Friendly staff, and so many free amenities!

Stayed in April 2023

none

The location is good

Stayed in March 2023

No free water, only one towel in the room.

It is 5 min away from Tokyo Big site, relatively convenient and cheap. Convenient Store in 2F also good to use.

Stayed in March 2023

Air. It was stuffy at the entire floor I stayed. You can slide a window in a room to ventilate very little but it wasn’t enough.

Cleanliness. No unnecessary contact with staff. Easy. No amenity in a room and no waste. There are selections of them at the lobby floor and a bit of supply on your floor. You can have them freely if you need.

Stayed in March 2023

The lack of air conditioning in the room made it stifling.

Great location near train and monorail.

Stayed in February 2023

When making the reservation, it was showing that there's a shuttle bus to the airport but when i inquired, none at all :(

The location was perfect. Close to restaurants and shopping malls

Stayed in March 2023

The cleaning staff would not take away some trash we left in the room because they said it contained left over food. But it was just a small amount of leftovers ( it was really like 10 beans, not like we were throwing away tons of food) we would not eat anymore. So I didn’t really get that, I would have liked it if they would have left a more detailed explanation of why they were not throwing it. Also, the breakfast buffet could have been more varied in the breads/ fruit area. There was only canned or frozen fruit and the same everyday.

It is really a good location, in a very relaxed and scenic part of town. Very comfortable room with a great night view of Tokyo bay and with washer and dryer and free tv channels for kids. The room also had a nespresso machine with capsules that were replaced everyday day. Great choice of amenities that could be chosen freely everyday. Great choices for a savoury breakfast. Liked that breakfast could be chosen from the buffet and taken upstairs.

Stayed in March 2023

great location, room, breakfasts

Stayed in March 2023

Walking distance to Tokyo Big Sight Fairground Shop within the property, restaurants and shopping nearby.

Stayed in March 2023

no double bed even though requested at booking! put two beds together no sheets that fitted! so two sheets on top and two doonas. breakfast very average! couch in living not comfortable, awful pillows.

location to big sight! unit

Stayed in March 2023

The rooms are very small. The cupboard had only hanging space with 3 hangers and one high shelf. For a long stay it is difficult to keep your clothes organized. The bed was against the wall on two sides so one person had to climb over the bed to get in and out. This is also a problem when making the bed as the rooms are only cleaned every 3 days. I have no problem in making my bed but when it is a mission to make, it becomes a problem. Also, the dustbins are not emptied every day. On the first day we had the plastic from our luggage that filled the bins.

Excellent location for exhibiting at Toyko Big Sight. Also excellent location to train stations. Breakfast were excellent with so many options available. There are a number of restaurants close by.

Stayed in March 2023

Glass shields on the tables at breakfast, temperature measurments ... which is not needed

Friendly stuff, free wifi, close location to subway and exhibition

Stayed in March 2023

Rooms were not well ventilated

Location

Stayed in March 2023

Breakfast was good and had clear dietary information, but as someone who doesn't eat pork, options were sometimes limited.

Room was maintained well and staff were very helpful. Room was a bit small for two people, but otherwise there was enough room. Having Lawson on the 2nd floor was great.

Stayed in March 2023

the balcony, it could be better if they built it up.

locations near exhibition area, and convenient travel by train

Stayed in March 2023