Skip to main content
  1. Hotel reviews homepage
  2. Japan hotel reviews
  3. Fukuoka hotel reviews
  4. Fukuoka hotel reviews
  5. Reviews of Sutton Hotel Hakata City

Reviews of Sutton Hotel Hakata City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

812-0011 Fukuoka, Fukuoka, Hakata-ku Hakata Ekimae 3-4-8, Japan

#221 of 291 hotels in Fukuoka

Guests' Choice

Review Score

Based on 72 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    7.8

  • Facilities

    7.2

  • Staff

    8.0

  • Value for money

    7.7

  • Free Wifi

    7.1

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: April 21, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    bed was not comfortable, room was hot

    near Hakata Station

    Stayed in April 2025

  • Reviewed: January 1, 2025

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Overall is good but one thing is the air conditioner is from the hotel management. So we can’t adjust any temp. The outside temperature is good but the room is so hot. Even we try to adjust the heater.There are only low medium high. When I adjust to low. I can’t even breathe. Feel like there is no air. So uncomfortable for me. And I try to open the window. It is locked. So I feel like I can’t sleep at all. Sweating all night

    Clean.

    Stayed in December 2024

  • Reviewed: October 26, 2024

    8.0
    Friendly
    • Leisure trip
    • Travelers with friends
    • Hollywood Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Time for breakfast is to short

    The location near station and other place

    Stayed in October 2024

  • Reviewed: October 21, 2024

    7.0
    Sutton Hotel Hakata
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location is slightly further from Hakata station. With luggage, it's slightly challenging.

    Room is slightly bigger than expected.

    Stayed in October 2024

  • Reviewed: April 23, 2024

    7.0
    Good location and Price is reasonable
    • Leisure trip
    • Group
    • Superior Twin Room - Non-Smoking
    • Stayed 4 nights

    Bed is a bit hard and no more pillow offer.

    Good location and price is reasonable.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Good location and reasonable price
    • Leisure trip
    • Travelers with friends
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Air condition , it can not adjust and it’s a bit hot.

    Price and location

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Good stay. Close to Hakata Station.
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to Hakata Station.

    Stayed in February 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    During housekeeping of the floor I stayed on, I found my room left ajar with little to no supervision which made me feel worried (the hotel policy says that they accept no responsibility for any missing items). I think they put on new sheets every day, but sometimes I felt like the bed sheets were changed for dirtier ones (I found brown stains, hairs and dirt etc before I even used the bed)

    Stayed in March 2024

  • Reviewed: February 23, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights

    Old furniture and uncomfy beds

    Very close to Hakata station

    Stayed in January 2024

  • Reviewed: January 11, 2024

    8.0
    Old Dated Hotel, Comfortable & Small, with rather unhelpful front desk staff
    • Leisure trip
    • Family with young children
    • Hollywood Twin Room - Non-Smoking
    • Stayed 2 nights

    The staff weren't so helpful. I needed a taxi early in the morning the next day to get to the airport. I wanted to leave at 6.00 to 6.30 am and asked the front desk staff to help book a taxi. The staff said that booking was not possible as it was too early which kind of shocked me. Then I asked if they could help call a taxi, to which he said that was not possible. May be due to language barrier (he didn't speak English well), he said that it was not possible to. In the evening when I came back, there was another South Asian staff on duty, and he spoke much better English. He told me that the taxi companys didn't take bookings that early (really? I can't quite believe it), and they didn't take calls that early either. I was told to hail a cab off the street as many cabs passed by and it shouldn't be a problem. That evening, I was a little worried and observed the street in front of the hotel and noted that most taxis that went by were already occupied. With that, I went online to find out how to get a cab in this area and was directed to download the GO app. I set it up and went to bed thinking about how to get a taxi. The next morning, again I asked the same South Asian front desk staff if he could call a cab for me now. He said no, it was not possible. I decided not to argue my case, and went out to the street side to hail a cab. There was no cab for a good 5 minutes and so I decided to use the GO app. I got a taxi within 4 minutes. That was my one rather unhelpful encounter with a hotel front desk staff in my 28 days in Japan, staying in 9 different hotels. You decide if you want to stay here. I won't be coming back certainly.

    This hotel looked quite impressive from the outside but actually on the inside it is a rather old fashioned hotel. The corridor carpets on our level was quite old, and the layout of the rooms in the corridor was really the old fashioned type where the doors were recessed along the way. The room was ok, very small but the toilet area was quite large with modern facilities. Overall it was ok. Decent for 2 nights' stay before we caught a flight home.

    Stayed in December 2023

  • Reviewed: August 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I found hair on the floor in the room and when I took hot bath and when I looked the sink, because under the sink was my view height and it was covered with dust. So It was a bit unpleasant. The shower head was broken but when I went to talk to the front desk, they fixed immediately.

    It’s 5 min work from Station and was easy to find. Staff at the front desk was very kind and breakfast was good.

    Stayed in August 2023

  • Reviewed: May 30, 2023

    8.0
    Easy access. Flexible accomodation
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the rooms had faulty air conditioning, but not so bad.

    Stayed in May 2023

  • Reviewed: May 10, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Quite far from hakata station by walk.

    Staff is so nice and promt for help.

    Stayed in May 2023

  • Reviewed: February 19, 2023

    8.0
    Good location, Value
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is nearby Hakata station 10 minutes walk, recommend to take bus or taxi if you’re coming with a huge luggage

    Stayed in February 2023

  • Reviewed: December 25, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Hollywood Twin Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    wifi did not at

    location

    Stayed in December 2022

  • Reviewed: October 9, 2022

    8.0
    Great location with super reasonable price
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The box spring-a little uncomfortable

    The location-walking distance from Hakata Station, very convenient

    Stayed in October 2022

  • Reviewed: April 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    I want suggest 1 thing that if you have air conditioner in the room you will get 11 scores.

    Everything!

    Stayed in April 2025

  • Reviewed: April 10, 2025

    9.0
    Good...good...good
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    No body lotion in the room. Room size is small.

    Excellent location. Near to Hakata Station.

    Stayed in April 2025

  • Reviewed: March 17, 2025

    10
    I had a truly wonderful stay here!
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    No. Everything is nice for me.

    The hotel is close to the main station and is only 5 minutes by walk. My mother fell down when we arrived at the airport and her knee got bruised. I asked the hotel receptionist for a hand if the hotel had a wheelchair. Unfortunately, the hotel had no service but the male receptionist was very helpful. He was trying to assist my mother to the room by using the hotel trolley. My mother and I appreciate it so much. Thank you a million times! Hope to stay at this hotel again next time.

    Stayed in March 2025

  • Reviewed: January 7, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is located in a very good location, near Hakata station, near the bus stop, very convenient to travel, there are many restaurants around, convenient to find food.

    Stayed in January 2025

  • Reviewed: December 14, 2024

    5.0
    good stay nice hotel but beds were like sleeping on the floor.
    • Leisure trip
    • Family with young children
    • Family Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bed are very hard

    location for our one night stay

    Stayed in December 2024

  • Reviewed: December 13, 2024

    9.0
    Close to Hakata Station
    • Leisure trip
    • Couple
    • Deluxe Double Room Non-Smoking
    • Stayed 5 nights

    The hotel uses heaters in the guest rooms, which made the room uncomfortably hot at night. I couldn’t sleep well because of the heat. It would be much better if there was an air conditioning option available for better temperature control.

    The hotel is conveniently located near Hakata Station and the airport, with plenty of convenience stores and restaurants nearby. You can also walk to Canal City in about 10 minutes, which is very convenient.

    Stayed in December 2024

  • Reviewed: December 12, 2024

    9.0
    Convenient for Hakata and good value.
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel controls the heating/air conditioner unit and it was very hot in the room when we arrived. But we were able to turn the unit off completely and open the window a bit, so it was fine after that.

    Very convenient location close to Hakata Station. Spacious room with large bathroom, unusual for this price range in Japan.

    Stayed in December 2024

  • Reviewed: November 28, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel is a little old but remodeled like new, and the bathroom is larger than most hotels in Japan. Also, the room is large enough to open 2 big luggages.

    Stayed in November 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: