Nothing really.

Were impressed with many things about the room such as all the cubby holes for storing things. We were able to slide our bags under the beds, thus saving floor space. There was a nice sized closet/alcove for hanging clothes. Our room had a small, but comfortable built in sofa and ottoman along with a movable table that was perfect for my laptop. The room had both a refrigerator and microwave which was a surprise. Then best of all, it had a washing machine in the room. If you wanted to dry laundry, there were dryers (and washing machines) on the 2nd floor and you could check on their status via the hotel's television page that showed which machines were empty, occupied and even how much longer they would be occupied. But in the room, we were provided a Japanese style hanging rack specifically for hanging out our clothes to dry while we were out sightseeing, though we ended up using the dryers downstairs. The onsen/bath was very nicely done, and there were two complimentary massage chairs on the 2nd floor, another nice touch. Complimentary drinks in the afternoon in the dining room and free coffee in the lobby were nice touches as well. The walk to Matsushima Station was quick and easy. We had rented a car and parked it in the garage diagonally from the entrance to the hotel and because we were guests, we got a 400 yen discount (1,500 down to 1,100) per day by validating our ticket and paying at the front desk.

Stayed in April 2025

None

Close to Matsumoto station, onsen availble

Stayed in April 2025

The location was great, the breakfast buffet was an amazing assortment of Japanese and western foods, the milky-white onset was a wonderful experience, the room (706) was very comfortable and the staff was friendly and accommodating. We loved our stay here!

Stayed in April 2025

Location near station was good, just a short walk. Room was quite large. Bed very comfortable. Onsen was beautiful.

Stayed in April 2025

Hotel was great! Very clean and comfortable. Staff were helpful. Location was very good - close to all local attractions and transport. Room was spacious even for 3 people with an added extra bed. I would definitely stay again and highly recommend it.

Stayed in April 2025

The onsen and the Massage chairs,

Stayed in April 2025

We had a great stay! The staff provided excellent hospitality, and we had a wonderful time relaxing after exploring Matsumoto.

Stayed in April 2025

Too compact when it's crowded

Variety of food. However the room when it's crowded is so full

Stayed in March 2025

Small but well organised rooms. Great location near station. Good breakfast. Helpful staff.

Stayed in April 2025

Location is good for proximity to train station and main restaurants drag (5-6 mins walk). Room is good size and for the rooms that come with washer and microwave, those are bonuses and handy. Onsen is also well maintained. Definitely good for a short stay.

Stayed in March 2025

I very much enjoyed my stay here. The room was large for Japanese standards, and it was conveniently located near the train station. Highly recommend.

Stayed in March 2025

Some breakfast items ran out (there were c 50 options!) but that staff did their best to replace.

A very generous buffet breakfast. Helpful friendly staff. A comfortable spacious room. A free Onsen bath and a ‘happy hour’ with free drinks on offer. The hotel was only 8 minutes walk from Matsumoto Station; I km from the famous castle and 800m from the excellent local museum. Other interesting venues within easy walking distance.

Stayed in March 2025

It was very conveniently located and room was comfortable

Stayed in March 2025

Loved the mini ice blocks after the ambient onsen. Breakfast was amazing. Beds beautifully firm and super soft linen. Mini washing machine in room was fabulous too.

Stayed in March 2025

No complaints

Very clean and quiet. Close by to many attractions. Staff were very friendly and professional.

Stayed in March 2025

Bed was only a double, a bit small.

Good location, great breakfast, nice well appointed room. Friendly helpful staff.

Stayed in March 2025

Extraordinarily helpful and friendly staff. Delicious breakfast. Comfortable room. Great deal.

Stayed in February 2025

The breakfast and spa were amazing, really the stars of the show. Great location too, walking distance from the city center, the castle and the old street with frog vendors.

Stayed in March 2025

The star of the show really is the breakfast. The wonderful staff in the kitchen work really hard to bang out a wonderful buffet which gave me an opportunity to sample lots of different Japanese cooking. Hotel is very close to Matsumoto station. The room had a washing machine which was really handy. Didn't try the big bath as it seemed to be continuously busy.

Stayed in February 2025

Nothing, it was wonderful.

Beautiful hotel, loved the free evening drinks, and staff were lovely. Very helpful when I needed to organise( pre book) two taxis booked for a drop off and pick up for a place we wanted to go. Bed was comfy. Enjoyed having our own washing machine, Loved the onsen. My first experience of one. Rooms were spotless, onsen was well set out, liked the curtain between lockers- dressing area and sitting area.

Stayed in March 2025

The hotel is excelent. Beyond expectaions.

Stayed in March 2025

Love the location!! Rooms were very clean and nicely appointed. Staff were Exceptionally courteous and helpful. Breakfast Buffet offered so many selections for everyone.

Stayed in March 2025

unfortunately no Tattoo friendly omsen

good location, excellent complimentary food & drinks

Stayed in March 2025

The lighting in the room was a bit too bright.

The room was standard business hotel sized. We really liked the complimentary evening drink and supper ochazuke. The breakfast was also lovely with elements of ingredients from the prefecture.

Stayed in February 2025