The room was so small there wasn't enough space for 2 suitcases.

The staff were very friendly and helpful

Stayed in March 2024

Housekeeping was horrible. They have a rule that you need to be out of the room by 10:00 AM to clean the room, but when you do that, even 4 hours later (at 2:00 PM) the room is still not cleaned. We got back to the room at 2:00 PM; there was no hotel staff, but the room cleaning was unfinished. About 30 minutes later one of the staff showed up and wanted to finish what he left there in progress. We had to leave the room to allow him to do that. A bit of inconvenience. Another time they forgot to replace to used bottled water, had to call the reception. Very inconsistent housekeeping, very un-Japanese. The staff did not seem to be Japanese, perhaps this is the root of the issue. They do not seem to have proper management, perhaps using a checklist for room cleaning would improve the service.

Good location for the event I visited Osaka for.

Stayed in February 2024

Staff very stubborn and not understanding

Location Ok

Stayed in December 2023

Just too average on everything for a not average price. Name and the facility is not a match.

Location was ok. Close to Osaka hotel.

Stayed in December 2023

Small shower with moldy smell. The balcony was locked for safety. No parking at the hotel. Pay parking at the Prefecture Office didn't take the coupon the hotel sells.

The beds were large, seating area in room.

Stayed in December 2023

The fact that the room has no window and the balcony was locked and can't be accessed. The room would be too hot and the air conditioner and ventilation hole doesn't do much to help. The beds were a bit uncomfortable it feels like the mattresses aren't even and has a dent. And also it may be on a good street but it can be a bit loud sometimes whether by loud bikes or construction work.

Near to metro stations, near to osaka castle, on a road with many good restaurants and the staff were very helpful and friendly

Stayed in December 2023

expensive

quite unusual for hotel to provide breakfast. It is ok- bread and coffee

Stayed in November 2023

Noise from the street was really bad

Beds were good and location was ok

Stayed in November 2023

no airing, too small, room temperature difficult to regulate

Stayed in October 2023

They would not let my elderly mother check in at 1.00pm. They wanted more money to do it. First time worldwide travel have i ever been asked for money to check in 2 hours early.

Stayed in September 2023

The hotel is no 4 stars by any standards. There is no soundproofing despite the claim, and even on the 9th floor you could hear road traffic at any time of the day. The carpet on my floor was badly stained and the breakfast was very poor. The breakfast room was also rather basic. I had a phone in my room but could not make any local calls, not even against payment.

The staff are very kind, the location very good, a 5 minutes’ walk to Osaka Castle, the room very clean.

Stayed in July 2023

The staff told us to put a sign on the door if we wanted cleaning for the next morning, but the sign for that was literally stuck to the back of our door so we weren't able to get our room cleaned for the entirety of our stay. I'm not sure if that was our fault or not, but it did kind of suck as we would have liked fresh bedsheets at least after the second day for the tatami beds. The room also was pretty dusty, like our table and nightstands as soon as we first checked in, so it kind of sucked having to walk into a new room and wipe everything down ourselves. The check in desk is also on the second floor, which is pretty weird and confusing. There wasn't a sign indicating that to us so we accidentally walked into a restaurant that's directly in front of the door to the hotel. The room is also way smaller than it looks in the pictures unfortunately.

The tatami mats were very comfortable, the hotel was clean, and I loved the bathroom because the tub was huge and it felt super clean. The shampoo and stuff they give you also smelled very good and they give you fresh towels every day. I also loved the tea they give you in the room whatever blend it was. That's all that we liked, though. The hotel staff were cordial but nothing out of the ordinary. If you don't buy the included breakfast you can pay for it day by day for a cheap price but we chose not to as we don't really eat breakfast. I did like the AC and how in the room with both beds and tatami, there are doors you can close to separate the rooms.

Stayed in May 2023

See above.

Best thing about this hotel was the staff. They were kind and very helpful. I didn’t like the layout of the room or the comfort of the room. It is so awkwardly laid out that you have to constantly go around the openings and post that are smack right in the middle of the room. Toilet room also was located right off the main space. It was small and weird that it was separated from the bathroom.

Stayed in May 2023

It was located away from busy central streets but close to train stations. Also had restaurants, cafes and convenience stores closeby so easy to access whatever you need.

Stayed in December 2023

I want to make the door to balcony open but it was locked all day.

Location was fine Ultimate coziness Xterior is fantastic Comfort and kindness Acceptable price Rapid room services Excellent overall

Stayed in November 2023

Next to train station, Starbucks and conscience store right across from hotel

Very easy check in and loved the touch key entry.

Stayed in June 2023

for Japan trip I expected bathtub is standard facility. is disappointing when we back from whole day walk in city.

great location to us, clean ,quite and tidy.size are great to 2 of us. a restaurant serving fusion Japan dish at 1st floor taste good and affordable.

Stayed in June 2023

The Luxcare staff went over and above for some items left behind!

Stayed in March 2023

Isolation was very very bad. I could hear the sound of the road as if the window was opened.

The location near the stations.

Stayed in November 2023

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in April 2025

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Stayed in March 2025