When we arrived, there were not keys to our room in the key box as informed. When we asked the staff member she said that the previous client had not returned them. She then showed us to a room down stairs in the basement which was not the room that we had booked and paid for. Still with no keys! Our room was listed as “Double Room with Mountain View”. There was no mountain view and the room we were given was very different to the images in our booking. When we asked the staff member she said that our room had been given to someone else. We waited for a few hours to be given a different room upstairs as the room we had was unacceptable. This was only by asking multiple times. This room was still not the correct room but I must say that it was actually warm and comfortable enough.

Great location to the ski resort

Stayed in February 2025

Hotel and staff is good. Location also is good but When I booked this hotel on booking. Com it said breakfast is available at hotel but when we went there n asked they said no it’s not included n we don’t provide any type of meal that was very upsetting.

Stayed in January 2025

Rooms are very small Too much sound from other floors Bathroom was not at all clean

Location was good Staff was very helpful

Stayed in January 2025

The Room was pretty small with a massive heater that is impossible to not have pointed at the bed. We had to turn it off for the night as the room was getting boiling hot, and then wake up to turn it on middle of the night, repeat 2 or 3 times as our feet were getting cooked. There is no blinds in the room only paper windows that let all the light in and there was a street lamp pointed directly into our room so bring an eye mask. The bed was very stiff and you could feel the springs in the mattress.

Good location right next to the mountain.

Stayed in December 2024

No wifi, no bathing hot water at night, difficult to locate

No breakfast

Stayed in March 2025

Do NOT stay here! This place is completely overpriced. I had friends stay nearby in an airbnb house with complimentary ski gear for everyone to borrow, and a nice comfortable house for 5 for the same price. This place is dangerous - huge icicles hung over the entrance, snow was heavy on the roof and no one was clearing it. If snow icicles fell on someone they would be seriously injured or killed. There is NO heating between 10am and 5pm - so if you have a day where you can't ski, you are cold and uncomfortable in your room. The wifi was not working all the time. There are no towels other than a tiny onsen towel. The host is Chinese - no English or Japanese spoken. The communal bins were overflowing morning and night. The smell of diesel was strong throughout the building, mixed with terrible bathroom and rubbish smells. The female bathroom is onsen style - open, no stalls. A single wet bathmat on the floor entrance. Nowhere to hang towels once you are in the shower area. The bathrooms are old and need updating - the toilet stall doors almost touched my knees when I was using the toilet. The place is noisy on weekends, I thought the room next to me was doing some demolition at night, that's how loud the noise was! The following night I could hear the snoring in the room next to me. Windows were cracked and a cold breeze was ever present while trying to sleep. The room had tatami mats, despite the images showing western beds. I was cold at night. This place is uncomfortable, expensive, dangerous and a complete disappointment. I don't want anyone else to have the experience I had!!

The location is good, it's NOT ski in ski out though. It's a 5min walk to the bottom of the Sunrise Express gondola.

Stayed in February 2025

The staff only speak Chinese. The bed in the room is positioned as your face placed just in front of the warm air from the heater, making it impossible to sleep with the heater on at night. (If you leave it on, your face will dry out from the hot air, which would be a disaster.) The bathroom has a soaking wet bath mat left as it is. Although there is a bathtub, there is no hot water filled in it. This hotel showed no intention of providing a comfortable stay for its guests. The roof is covered with an incredibly thick layer of snow. The path to the hotel entrance is narrow, forcing you to walk directly under the roof. Given the hotel's apparent lack of concern for its guests, as mentioned above, I couldn't help but worry whether they were properly clearing the snow off the roof. If the snow were to fall, you could be buried alive and die. If you don’t want to worry about risking your life, I do not recommend staying at this hotel.

nothing

Stayed in February 2025

The staff cannot speak japanese or english. There was terrible gas smell in the corridors, you cannot stay there, especially with kids.

Nothing

Stayed in January 2025

Shower amenities were communal, which I wasn't expecting but overall not a deal breaker at all for such a short stay!

Very lovely hotel, very friendly and accommodating staff! I would describe it as a good middle-ground between a Airbnb and a traditional hotel. I enjoyed my night very much!

Stayed in January 2025

As old traditional houses go, very easy to hear others in your room

Right next to ski resort followed with shuttle(free) access to another snowboarding/ski resort. Traditional building in a nice small town

Stayed in January 2025

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Stayed in February 2025

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Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in February 2025