Very overpriced buffets with very average food . Limited alternatives for food ....

Awesome Location , large property with lots of facilities.

Stayed in August 2024

Few restaurants inside hotel, only buffet dinner.

Good facilities, Large room, nice onsen ,many activities for kids .Helpful staff.

Stayed in February 2024

Buffet food options

How close it was to the lifts, the pool and hot tub

Stayed in January 2024

Some things in the room were a bit rundown and broken

Location was amazing as you could watch the ski lifts. The room size was good for a family. We also loved the onsen

Stayed in January 2024

The dinner was really expensive for the quality and options on the buffet table. 5500JPY for adults is quite a price... 1 dinner for 5 adults and 1 kid cost the same as how much it cost to stay overnight in 2 rooms. Also, it was mentioned on the website that the cribs were free of charge, but infact when I requested a crib, they told me it was 2200JPY per night so I had to cancel it for my 1 and 0 year old babies. It would have been extra 4400JPY for 2 cribs...

The outdoor facility to play was excellent-- even wish we had more time there. We were able to bring our own fire works kit and use it at night, the lifts were great, the outside play area for kids were great fun. The lunch was a reasonable price for 1800JPY for adults and 500JPY for kids for stayed overnight.

Stayed in July 2023

Food for vegetarians. It wasn’t available.

Everything. Location. Facilities staff.

Stayed in July 2023

The cost of a meal at the restuarant was very expensive for both dinner and breakfast. Given it was off season and there was hardly any guest at resort, they should consider a lower cost.

It is a ski resort and we were assigned a room facing the ski field though there was no snow anymore as ski season has ended but the whole envirnoment was very nice and peaceful. The hot bath was closed but they gave us access in the hotel next to it which was adjoining building and it was a beautiful and relaxing bath.

Stayed in April 2023

The food in ZigZag for dinner is really expensive for a buffet style cafeteria food - 5500 yen per person. There is really only one other dinner option that is a little cheaper in the soba noodle restaurant.

Rooms were in big and really comfortable.Fantastic view right up the groomers. Family of 4 with two large teenage boys and we all slept really well in a 2xtwin + 2xsofa bed single room. We could have stayed a lot longer. So easy getting onto great snow each day. Lift tickets are really cheap when booked in the accommodation. The onsen is amazing. As international guests we really loved feeling like we were in a more Japanese resort with few foreign tourists. And the Tangram/Madarao area has so much good snow to explore.

Stayed in March 2023

Food options and quality were okay, but there is room for improvement.

Excellent ski in and ski out facilities; spacious bedrooms; friendly staff

Stayed in February 2023

only twin beds,husband nd me first time slept on single beds.lights were not proper.we felt dark in the room

lobby and rooms was very spacious. i lost my wallet there but the staff helped me to find it...

Stayed in February 2023

Small onsen for so many hotel and ski resort guests. Practically only one place for lunch and dinner. There are no playrooms or areas for children.

Comfortable rooms for ski holidays. Access to the ski slope directly from the hotel. There is a swimming pool and an onsen in the hotel, right in one place. Everything is equipped and thought out for skiers and snowboarders, equipment rental, shops and lockers for ski equipment.

Stayed in January 2023

One restaurant with little international dishes for kids. Buffet choice only. Rentals non-returnable even though the resort closed the ski area due to weather. Extra fee for pool.

Room size is good. Direct access to ski slopes. Easy rental process and lift tickets.

Stayed in December 2022

Very good throughout

Stayed in April 2025

the only downside is there are few resto and its fully booked. so we have to buy rice and canned goods in the smart store. which has few option and few stocks left. or else will starve. so it is best to just get a dinner buffet. but after an entire day of skiing, we have no energy left to eat a lot downstairs so we opt for room dining.

The location of the property is convenient. they have free bus from and to Nagano station. though on our way to the hotel we have to wait in Kurohime for an hour since we arrived early.te buffet breakfast is superb too. staff friendly.

Stayed in December 2024

Expensive dinner

Nature

Stayed in September 2024

rooms were a bit run down

great location

Stayed in January 2024

The beds are super hard and the restaurants were quite expensive.

This property is great value for the money. Love being able to ski in/out and there were plenty of restaurants and relaxation areas. The onsen is amazing with indoor/outdoor areas. Being able to sit in the outdoor onsen and watch the snow fall was magical.

Stayed in January 2024

- Nothing.

- Amazing breakfast. - Breath-taking location & scenery. - Indoor Onsen. - Indoor shops & a lots of vending machines. - Loved the design & atmosphere of the hotel. - Spacious room with big bathroom. - Fantastic weather.

Stayed in November 2023

everything is good

Stayed in January 2023

Most activities were closed. Breakfast not worth the price.

Big spacious rooms, beautiful place.

Stayed in November 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025