604-0913 Kyoto, Kyoto, 中京区新椹木町通二条上ル角倉町226, Japan
#314 of 691 hotels in Kyoto
Guests' ChoiceBased on 292 hotel reviews
8.8Cleanliness
9.4
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.5
Value for money
8.9
Free WiFi
9.3
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End of dialog contentReviewed: 15 December 2024
Wai
United KingdomNo thrills hotel, adequate for a couple of nights. just somewhere to get your head down for the evening.
Room was clean Nice and quiet
Stayed in September 2024
Reviewed: 15 November 2024
Ianbray
United KingdomGenerally tired and old. Room was small for the price and the bathroom was rather dated.
Staff friendly and helpful, decent facilities including vending machines and laundry room. Good quality air purifier in room. Possibly the best working air-conditioning I had in Japan hotels.
Stayed in November 2024
Reviewed: 11 November 2024
Luca
ItalyThe room was a bit smaller than expected; the photos are a little misleading. Otherwise, everything was excellent. We had hoped that breakfast would be included since it’s a hotel, but unfortunately, it was an extra charge.
We didn’t try the breakfast, but it’s available for 700 yen per day. With so many bakeries and convenience stores nearby, we ended up having breakfast out every day. The location is truly fantastic—you can even walk to Pontocho! For those who enjoy walking, several beautiful temples are also within reach. Plus, the metro is nearby, making it an absolutely ideal location.
Stayed in November 2024
Reviewed: 20 June 2024
Liisa
Swedenrooms were very small and lacked space to store/hang clothes. breakfast was a bit odd with only sallad + croissants, coffee and juice. adding some yoghurt + muesli and boiled eggs would be an easy upgrade.
clean and new, big window, helpful staff that recommended and printed out locations that offered gluten free breakfast.
Stayed in May 2024
Reviewed: 13 April 2024
Artsiom
PolandBreakfast...it's not actually a breakfast just a salad with some bakery. Better save your money and have sth in 7/11. I hope the administration will take it into consideration. I saw many similar reviews.
The neighborhood is quiet, convenience store is just 2 min on foot, bus stops 7-10min. The room is regular size for Japan (small to other world), cozy and clean .
Stayed in March 2024
Reviewed: 26 December 2023
Ilbk
JapanIt's not really the hotels fault but the family room next to mine was incredibly loud. Maybe they should sound proof those rooms or ask groups to party in the lobby and not in the room.
A few steps away from Kamogawa river, everything feels new and clean. The water pressure in the shower is amazing and the shower head has many settings.
Stayed in December 2023
Reviewed: 14 November 2023
Becca
New ZealandWould have been nice to have had free coffee in the morning :)
The location and the staff were great! Compact room - but this is common for Japan. Lovely and clean with a comfortable bed.
Stayed in October 2023
Reviewed: 10 November 2023
Sasha
AustraliaBreakfast was not worth the extra cost.
Great stay, friendly staff.
Stayed in October 2023
Reviewed: 16 October 2023
Felipe
BrazilI didn't like the breakfast. Too poor. Few options. No fruits or proteins.
The room was with a nice space and the amenities were pretty good. The service was nice and it's located in a quite space of the city, that in my point of view was good.
Stayed in September 2023
Reviewed: 10 October 2023
Lila
SwedenA bit dirty and wifi didn't work
Location
Stayed in October 2023
Reviewed: 16 August 2023
Brooke
United StatesThe room was hot when we got there at 3pm check in; it was 100 degrees in august and they left the AC off. They only would clean the room every three days, and whenever they did they turned the AC down so that the room was hot when we got back. It was really irritating because we were dealing with pretty extreme heat stress. I also wish they had provided more than one pillow per person. The Wi-Fi was finicky, and the laundry facilities were unavailable. The drink machine was sold out of drinks.
The bed was very comfortable.
Stayed in August 2023
Reviewed: 13 August 2023
Lillian
AustraliaTerrible wifi, seemingly has not been fixed for a long time. Hotel should not have advertised itself as having wifi.
Comfortable bed.
Stayed in August 2023
Reviewed: 8 August 2023
Riccardo
ItalyThe room was quite small for the european standard; the flashing of the toilet went on way to long and there was too much light peeking in the room from sunrise. The breakfast was quite poor, with only a small selection of bread.
The location was advantageus, near the Castle and the main street. It was easy to reach the Kyoto Station and the subway. The staff was nice, however they did not speak english. The pain aoux chocolat for breakfast was good.
Stayed in August 2023
Reviewed: 31 July 2023
Daniel
IcelandThe internet wasn’t working well
Stayed in July 2023
Reviewed: 4 July 2023
Jan-willem
BelgiumBREAKFAST. TWO SINGLE BEDS WHILE EXPECTING DOUBLE BED. THERE WAS A WINDOW BUT OUTSIDE THERE WAS A HUGE WALL ON 1 M DISTANCE.
Stayed in July 2023
Reviewed: 31 May 2023
Alice
Australiasmall room, good location, tidy/clean
Stayed in May 2023
Reviewed: 21 May 2023
Marie
Ireland* The whole hotel and staff felt quite tense. * The location is a fair walk to the centre (about 20 mins, but managable). * There is a nice seating area adjacent to the lobby, but this isn't allowed for use by guests any time except the breakfast. The toiletries were located in the foyer instead of guest's rooms, and it felt awkward to take anything. * Staff said they couldn't loan us any cutlery from their kitchen (to help us eat a bit of fruit) b'cos it's a "safety risk" which made us feel unwelcome and troublesome; although some of the staff were lovely.
* The location is quiet and felt safe. * The room has nice interior decoration, but the windows don't open and the view felt very grey (even though benefitted from the neighbour's 1 story traditional dwelling); but plugs are. very good, and the hotel provided hand sanitiser. * The staff were helpful with getting a taxi and loaning umbrellas in the rain.
Stayed in April 2023
Reviewed: 26 April 2023
Amanda
SingaporeI was rather amazed that the whole hotel operated under one mode, either heating or AC. On the day we went (end-Mar so it really wasn’t freezing cold), it was on heating mode and we were boiling in the room (even felt unwell due to the heat). Staff were very apologetic but the duty manager was rather curt and did not bother to even find any solution for us. After a long round of discussion (difficult especially since we couldn’t speak Japanese nor they English) which was rather pointless since all they said was: “there’s nothing we can do”, we found our own solution by getting them to open the windows (they’re locked) so wind can flow. Had to beg them to keep the windows open for us tho and we could tell how irritated they were. when we booked this hotel, it was highlighted that there were both heating and AC (in their website as well) so we felt rather cheated. affordable room but terrible service and experience (mainly from the duty manager that served us, everyone else was alright). overall this was the worst stay I’ve ever had in Japan. you can do better finding somewhere else!
The property was new and rather aesthetically pleasing.
Stayed in March 2023
Reviewed: 20 April 2023
Elise
Estoniathe internet connection was abysmal. there was a sign up apologising for it, but really there’s no excuse nowadays for internet that will not even connect a lot of the time. also felt very dismissive when I asked the reception staff a question in Japanese, only for the woman to run and get a foreign worker to deal with it (who looked like he wasn’t even clocked in).
it was close to central, nice looking, comfy bed
Stayed in April 2023
Reviewed: 19 April 2023
Judith
United StatesWe were three expletive in a quadruple room. There was not enough room to hang clothes and there was no closet, just two brackets coming out of the wall. Same with places to hang towels in the bathroom. There were a couple of drawers of adequate size.
Peter, one of the people at the front desk, is from Wales and was very helpful. While some of the staff didn’t speak English, we were able to use Google translate to communicate. The hotel is walking distance from the Kyoto Imperial Palace, and close enough to train and bus stops to make it a convenient location. There is a good French nearby in case you get tired of Japanese food.
Stayed in April 2023
Reviewed: 14 April 2023
Paul
Netherlandsaltough ‘all tax was included’ we still had to pay 1200 yen extra for Accomodation tax. very strange!
nice hotel, comfortable room
Stayed in April 2023
Reviewed: 12 April 2023
Jcg
Netherlandsthe personnel is awfully unhelpful. the breakfast is extremely poor. just some salad leaves and a mini croissant. the reception lady wanted to charge me for the droning water, when we paid about US$180 per night!
good location in central Kyoto. off the touristic area.
Stayed in April 2023
Reviewed: 11 April 2023
Anna-lena
Netherlandsit was quite outdated and the WiFi did not work in the room
the location was quite ok, we fortunately booked quite in advance so had a good price
Stayed in April 2023
Reviewed: 6 April 2023
Galo
Mexicoextremely over priced
Stayed in March 2023
Reviewed: 15 March 2023
Michael
United KingdomThe view from the room window was literally a blank wall so could have been better. The bathroom was very small and we were led to believe that the hotel was alongside the river; it was not.
The location was quiet but close to The Imperial Palace with easy walking distance to stations. The breakfast was fine, serve yourself continental breads & salad, coffee, as much as you like and a pleasant area to sit and eat it. The room was comfortable and clean. The bathroom was well equipped and seemed brand new.
Stayed in March 2023
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