Our stay at The Answer was FANTASTIC. We arrived very early from an overnight bus and were able to leave our luggage so that we could head straight out to enjoy a snow day. The property is in a great location on a quiet road next to the woods but easily able to walk into Happo, Echoland etc We grabbed a coffee in the kitchen whilst enjoying the view of the woods that the property is nestled in. The hosts are so lovely and accomodating. Every morning you get to choose which mountain you want to be dropped off at, with 3 shuttle busses on the go. You then get picked up in the afternoon and taken back to the accomodation and then there is another shuttle that takes you to the supermarket at 5:30pm, alternatively you can use this as a ride to get dropped into the main area. There was a fire incident during our stay that was not at the owners fault. This was isolated to the dry room but contained quickly and the owners made sure everyone was okay offering to seek alternate accommodation needs if required. This incident meant that the dry room had extensive maintenance to ensure safety and usability. Usually I love hotels and as this was a last minute booking we were overwhelmingly surprised. Private room, shared bathroom facilities. (Some rooms have private bathrooms) Communal dining/lounge room where we have met some amazing friends who we can now visit across the globe. The hosts joined us for drinks on the last night and it was so nice. We can’t wait to come back to Hakuba and stay at The Answer. Thank you for making our first trip to this beautiful part of the world a very memorable one.

Stayed in February 2025

When we were there… The onsen was not working, but I do not believe it was their fault… I guess had done something that caused it not to work and they were waiting to get it fixed

Truly, the nicest people… We had a wonderful time and we met great fellow travelers… They were exceptionally accommodating

Stayed in February 2025

Kitchen was too messy

Great staff more than happy to help us. Drive you to the resort you choose.

Stayed in February 2025

Warm room for facilities was too small(including rooms by self)and cold at the morning when you expect to wear warm clothes and boots. Bit far way from main road. Staff couldn't speak or understand English good just basic word and they mostly used google translate for communication.

Clean and tidy, staff try to be friendly.

Stayed in January 2025

This was a great base for our trip to Hakuba. Very comfy & warm room. Shuttle to and from ski resorts everyday was perfect. Staff are friendly. The Answer is a peaceful option to rest after long snow days, it’s quiet & simple but with everything you need. Easy 20 minute walk into Happo area.

Stayed in January 2025

Ok …. We had a great trip due to the people we met and the quality of the snow Male Onsen not working No bath in bathroom Kitchen dirty and messy Fireplace never lit up Property a bit far from everything Drying room not always heated No coffee machine No vending machine Pillows like a bag of cement

It’s just ok …. And being 100% honest it was on the cheaper side ( last minute booking) The people we met were outstanding The facilities could be improved It was clean Staff ( Amber ) was great

Stayed in January 2025

The location is a bit too far to walk into Happo one.

Very friendly and helpful staff! The shuttle bus to the ski areas and to the grocery store were great! Would definitely return for a cost friendly option in Hakuba.

Stayed in January 2025

A little bit away from the busy parts of town

Shuttle service to and from slopes. Also picked me up from the train station

Stayed in December 2024

Drop off a pick up from the serval ski resort was very nice and convenient. The staff were extremely accommodating going so far to take to the postal service on the day of our departure.

Stayed in February 2024

The top bunk beds were a little high with low rails.

It was situated in a pretty area and was clean

Stayed in February 2024

A little more access to a common room would be nice.

Clean, functional and helpful.

Stayed in January 2024

I recently stayed at this hotel and unfortunately, it didn’t meet my expectations. It was quite far from the slopes and also from any decent restaurants, making it inconvenient for a ski trip. The rooms were small, and the hotel wasn't very clean—there was dust in several places. The noise was unbearable due to thin walls, so you could hear everything happening in the next room. The towels provided were microfiber, which felt cheap, and the bathrooms were old and in need of an update. Overall, I wouldn't recommend this place for a comfortable or relaxing stay.

Nothing

Stayed in March 2025

Unfortunately the property had some bad luck during our stay. The first day, a car accident which rendered us late to our lesson (only one vehicle for the “shuttle service”) and running about a km uphill as not to miss it.. (not too fun in full snow gear and carrying boards). As we arrived home that night we learned there had been a fire in the snow room. We tried to stick it out, but both woke up multiple times during the night with headaches from the chemical and smoke smells. We also booked a room with private bathroom which was unusable the first two nights of our stay due to a blocked drain, this was notified to the property before the incidents mentioned above but never resolved. We’ve tried to get a refund for the last two nights of our booking (4 nights total) as we moved location due to all of this. The cheapest accomodation that was available cost us over double, I’m purely trying to gain back some loss but I have been sent around in circles and am now not receiving a reply. I’m not usually one to leave a bad review, the staff were nice enough and the property itself wasn’t all that bad. I just would have expected the refund for the two nights as it was unfit to stay at and the hotel.

The staff were friendly upon arrival.

Stayed in February 2025

Friendly boss and staff that were very helpful, gave us tips on where to go around the area and sent us to most places, highly recommend to those going Hakuba for skiing. Would definitely go back again.

Stayed in March 2025

The accommodation and the hospitality was the best

Stayed in February 2025

The onsen wasn't working our entire 5 night stay due to a fire the day prior. 2 shower areas for everyone. Our stay was advertised as bed and breakfast however nil breakfast was provided, it also said our room had a private bathroom however this was not the case.

The staff were nice, comfortable beds and pillow. Snow shuttle was great as it's a fair distance from any bus stops.

Stayed in February 2025

Bit far away from main area but the walk into Happo is very do able if needed

The staff were so nice and accomodating. Travelled in a group of 10 and everything was so easy and stress free. The shuttle to the slopes everyday was extremely helpful as well as supermarket runs. Very good value for money and we were all very impressed!

Stayed in February 2025

The staff were friendly and accomodating, relatively remote location still close enough to be relevant

Stayed in February 2025

The facility caught on fire due to unsafe practices during our stay. The owner tried to extort us for 4 times the average fair for a ride to the nearest grocery; we declined the offer and walked. When we were provided a shuttle, it was late. The owner had a small dog which was unpleasant. The owners portrayed themselves to be japanese while as, curiously, they were chinese. The showering facilities where consistently wet bordering on mouldy.

Nothing

Stayed in February 2025

My wife and I booked our room last minute to extend our stay in Hakuba. The staff were extremely helpful, the accommodations were clean and spacious, and they provided free shuttle transport to the gondola base and when it was time for us to leave to to Happo train station as well. Would recommend.

Stayed in February 2025

Small walking distance but they will drop off at mountains in area in the morning but if you are an early riser it's best to walk the short distance to happo one bus terminal

Hospitality at its finest , amazing host and staff . Great onsen facility , enjoyed the small private room and the dry room to keep my snowboard gear dry and ready for next day ! Just wish I could have stayed longer

Stayed in February 2025

It's very welcoming here. There is a shuttle bus and the room is very clean.

Stayed in January 2025

Wish there were more bathrooms and vanity.

Room was clean and cozy. Mattress is thick and comfy.

Stayed in January 2025

Would definitely appreciate it if there is a toilet in each room, but it is clearly indicated on the reservation page so there is nothing to complain about.

It is well maintained.

Stayed in January 2025