Excellent location, comfortable room, very friendly staff, lovely premises, wonderful view.

Stayed in April 2025

Perfect location! Very clean room and facilities within the hotels. The on site geisha performance was remarkable. I would definitely recommend this hotel to friends and family.

Stayed in April 2025

Beautiful hotel, great location walking distance to many restaurants, shopping and bars. The staff were lovely - highly recommend and would definitely come back.

Stayed in March 2025

Staff very helpful. Great location and incredible facilities

Stayed in February 2025

Absolutely nothing.

The location of this hotel is fabulous. The staff were exceptionally helpful. The food served in the restaurant is lovely and rooms and bed super comfortable. I would not hesitate to stay here again. Loved the lounge access to. A lovely touch.

Stayed in April 2025

Reception is on the 8th floor. The Standard tween Hollywood room was too small and had no view. There were very limited variety of tes/coffee available in the room. The taxi which we booked through the Reception did not show up.

The location is very good. The building is new and clean.

Stayed in April 2025

Beautiful hotel, very well located on a gorgeous street and close to the shopping area

Stayed in April 2025

Rooms were a bit small

Location was excellent.

Stayed in April 2025

Outstanding Location. Spacious well appointed Room. Lovely Bar and Guest Lounge Area.

Stayed in March 2025

I have stayed this hotel three times in the row for the past two years. The location is super amazing especially during cherry blossom season. Also, this location is very convenient for senior people since it is closed to most of places.

Stayed in March 2025

- Location - Clean Room - Quiet Hotel - Staff were great

Stayed in February 2025

Great position, great var and restaurant area. Room amazing, approved

Stayed in March 2025

Expensive

Very clean and well designed space. Great location and enjoyed the sense of privacy in a very busy location.

Stayed in March 2025

Given it was a perfect location to view rows of cherry blossoms at their peak. Items like hand lotion was tiny and the slippers were paper thin. I expect a hotel of their caliber to do better.

Stayed in March 2025

Room size, but it's kind of normal size in Japan

Location

Stayed in March 2025

The layout of the entrance vs the reception is very odd and could be better staffed and signposted. Kyoto itself is plesant but the tourists are quite annoying east of the canal. Unless you really like taking pictures of yourself in a kimono then a day seeing a temple or two is probably enough for many people .

Once I worked out that reception is on the 8th floor, my initial confused impression of the place improved. The hotel has spacious rooms for Japan and the level of luxury is very nice. The breakfast was also very nice. I would stay here again.

Stayed in March 2025

There was nothing we did not like.

Very clean property and great location. Very efficient check in and check out with small gift from hotel. On leaving the hotel in a snow storm - we needed a taxi to the station - and the hotel staff went to great lengths to help us - even walking us through the snow with umbrella so we did not get wet. Truly great service.

Stayed in February 2025

The TV and streaming options were buggy. We'd just come from a hotel with seamless streaming, probably because Netflix installed on the TV, and the Gate Hotel had a mirroring system which never really worked.

The location is great, lots of food and drink options in the immediate vicinity, public transport is nearby, and Gion's historic streets are at the doorstep. The big covered shopping district is a few minutes walk away, and there are shrines in the area. The top floor reception/bar had a great view. We loved it and would stay again.

Stayed in March 2025

Wonderful breakfast. Comfortable rooms. Lounge access at the end of the day was a nice treat.

Stayed in March 2025

Nothing

Amazing location. So clean and modern. Great place!

Stayed in March 2025

Nothing, we had a great stay.

Great location, close to great restaurants, tourist sights and public transport. The staff were friendly and the room was large and clean. We enjoyed the Geisha show and the staff were friendly and helpful.

Stayed in March 2025

Nothing really.

What a fantastic property. And great rooms. The lounge with the wine was a hit with us. So was the location. Plus the hotel organises activities/cultural evenings.

Stayed in March 2025

The bed had only 6 inches on either side which made it tough. There is limited storage space

Great location and good sized room

Stayed in March 2025

We are satisified about everything of this hotel including location, breakfast, staff, room size and clean, window view and etc.

Stayed in March 2025