Some equipments in the room are a bit out of date. The hotel does not provide international adaptors which are not up to international norm if you have a large number of visitors from overseas.

The view and location are fantastic.

Stayed in April 2025

The buffet dinner and breakfast is not good, not much choices and the taste is so so.

Nice view

Stayed in March 2025

It was delightful. Such a friendly place. Great staff. Lovely rooms. Fantastic introduction to an Onsen hotel for the uninitiated. Very clear guidelines which was really helpful. Amazing food both at dinner and breakfast. Couldn’t fault it.

Stayed in March 2025

Very comfortable and relaxing stay in a beautiful hotel. Buffet breakfast and dinner were delicious. The onsens both the private and the public were good. The views of Lake Toya from the room, onsens, dining room and the reception were stunning.

Stayed in February 2025

Onsen facilities are amazing. Room large and clean.

Stayed in February 2025

Location was isolated and they don't offer shuttle from toya station. It was also hard to get taxi in morning since they would be all booked up. The shuttle to Sapporo was booked up quickly so I wasn't able to use shuttle and had to book with limited express train to get to Sapporo.

The lobby and buffet area was stunning with the view of the lake. There was welcome berry drink which tasted not too sweet. Staff was friendly and greeted us when we checked in. Orchids lined the whole lobby and was gorgeous. Room had amazing view of the lake and it was cool how you can open window for the private onsen in our bathroom that has actual onsen water. The public onsens at facility were gorgeous as well since they had rooftop onsen so you watch the snow fall while you soak in onsen. There was also cool red onsen water that was downstairs as well. Buffet was delicious and had local Hokkaido ingredients and love they plate many things fresh and have freshly made juice they blend in front of you which was cool. I was able to have view of lake at table we sat at for breakfast and they gave scrunchies to help protect our sleeves for buffet. Ryokan was dog friendly so many cute dogs I could see on lower floor. Room was modern and spacious it was one of top ryokans we stayed at.

Stayed in January 2025

nice view~

Stayed in January 2025

Wish the dinner closing time is a bit later than it should.

Incredible interior with lake view

Stayed in December 2024

good view and location

Stayed in January 2025

None.

Excellent view, clean and location.

Stayed in December 2024

The check out time is very crowded, Transportation problems are very serious.

Good view and fantasty onsen.

Stayed in December 2024

Nothing, all good.

Everything really. Best view, best buffet dinner.and breakfast. Lots of leisure area. The showa onsen and roof top onsen are all epic.

Stayed in December 2024

The breakfast & dinner buffet. The buffet food was very good but it could be better with sit-down option.

The view from in-room onsen

Stayed in October 2024

If you did not rent a car, you need a taxi do go to the Toya train station. It would be good if the hotel offered a complimentary shuttle bus.

It has everything that a traditional onsen stay needs. Indoor and outdoor onsens, private onsens (for those that reserved more expensive rooms), breakfast and dinner included many dishes, and dairy Hokkaido products were amazing. Between meals and onsen, you can walk around Lake Totya. The view is great, and there are many places where kids can play in the snow.

Stayed in December 2024

Would have preferred rooms closer together (traveling as a family) but still very good hotel

Beautiful location and great facilities Club lounge wing definitely worth it Dinner & breakfast buffet exceptional

Stayed in December 2024

Wish there was more variety in food and drinks each night. By day 3, we knew what we wanted to get for food.

Our room with the view and setup of the room. Food was great with its variety. Onsen was nice as well.

Stayed in December 2024

Beautiful scenery of lake Toya

Stayed in December 2024

The yukata for my 12yo did not fit as it was too small.

The private onsen was a great add on! Love the views of the restaurant and the great selection of food!

Stayed in December 2024

The staff at the breakfast buffet were friendly and provided good service, but the staff at the lobby who assisted with check-in and check-out seemed unfriendly. Since I am a foreigner, it can be difficult to understand everything at once, but they would often frown for no apparent reason. Considering it’s a hotel in a higher price range, if the service at the lobby is like this, I can’t help but think there is a problem.

The view is fantastic. The lake view from the room is breathtaking. The room was clean and comfortable. The surrounding scenery is great for taking walks. The nighttime fireworks display is quite impressive. The rooftop open-air hot spring is of excellent quality.

Stayed in October 2024

The lighting in the room was a little dim, which gets kind of annoying during winter stays since it gets pitch black dark outside around 5 pm.

The staff were some of the friendliest and most helpful I’ve met, even by Japan’s standards. They helped me book Taxis whenever I needed, arranged for a shuttle bus to take me to the station at the end of my stay, and were always available when you needed them. Amenities were refilled everyday (including the welcome treats!!). The onsen (indoor, outdoor, and traditional) were all clean and provided stunning views of the lake. The hotel itself is pretty close to major attractions (walking distance to the Lake Toya Cruise, 12 minute taxi ride to Lake Hill Farm and Lake Toya Ranch). Breakfast and Dinner served a really good variety of dishes. I particularly loved the Hokkaido dairy selections. When I stayed there, they provided special dishes for guests staying 2 days onwards, which was such a sweet surprise! There’s also a tax free shop called Select 108 attached to the hotel, and I found the prices of souvenirs there very reasonable.

Stayed in December 2024

None

One of the best and premium resort/ hotel. Plenty of of staffs to assist guests. Hotel buffet is splendid with lots of variety and plenty of fresh sashimi, oyster, premium cut beef and more. Best part of this place is the view at the lake is breathtaking. The view over far mountains and the lake is peaceful and beautiful. The hotel has a great hifi system for those audiophiles lovers at the lobby. Plenty of cab services and there’s busses arranged for guest if you opt for it.

Stayed in December 2024

Skittles crowded in the onsen during peak hrs

Exceptional view, buffet dinner and breakfast was appreciated by the entire group

Stayed in December 2024

A very clean and modern onsen hotel. The rooms and onsen facilities are fantastic. The included dinner and breakfast are delicious and covers a variety of tastes. The hotel is right next to lake Toya. The view is magical. Staff are helpful. Would highly recommend to anyone looking for a relaxing break!

Stayed in December 2024

Check-in was very efficient and smooth. They assisted us with our luggage as soon as we arrived. Luggage was delivered to our room before we finished checking in. The room was clean, comfortable, and quite large for Japan. The onsen in our bathroom could accommodate my wife and I comfortably. The view from the room and onsen overlooking the lake was breathtaking. The French and Japanese kaiseki meals were very nice. The seating overlooked the main dining area with views of the lake. Breakfast buffet had a good variety of selections for various taste. The spa was clean, private, and the staff was very professional. The staff was always polite and helpful throughout our stay. We would highly recommend this resort.

Stayed in November 2024