There is no lift so we have to carry luggage, but luckily the staff was helpful and helped with luggages.

Nice big spacious beds. We also have a living area space where we can sit and watch TV, drip coffee also provided in the room. Parking is a short walk from hotel.

Stayed in March 2025

Nothing

Excellent property. We really like the Japanese style family room. Property onsen was great

Stayed in March 2025

-

Great location, amazing staff with great levels of customer service, extremely cozy rooms styled in the form of ryokans, hinoki bath

Stayed in March 2025

The futons on a wooden platform were a bit tricky for us oldies

Clean design and attention to detail

Stayed in March 2025

Great design boutique hotel in a traditional house- 7 min walk from the central railway station and less than 10min from the historic streets. Zen atmosphere, beautiful interior garden and great service. We loved the breakfast and the hotel staff were very helpful in reserving diner. Thank you!

Stayed in February 2025

Was a bit tired in places.

Great location. Nice breakfast choice. Very stylish.

Stayed in February 2025

Not close to restaurant

Good design

Stayed in February 2025

No parking

The place are so small but cozy, I didn’t realized that there’s no parking, luckily I had my driver who can park somewhere else.

Stayed in January 2025

No lifts at the hotel.

Small boutique hotel. Very comfortable stay. Loved, loved the bath and shower in the room. The wooden timber made it feel like it was a hot bath/sauna. The shower head was also very wide and comfortable. Top notch bathroom/shower. Also liked that the toilet was separate from the bathroom. Family of 4 travelling together. Hotel also had coin operated washing machine and dryer. Location was also good. Old town was 5-10 minutes walk.

Stayed in January 2025

Nothing it was all great!

This is a fantastic little hotel. The staff were very helpful and friendly. The downstairs area is beautiful with drinks available free of charge at all times, and board games to sit and play. We also used the private bath which was lovely. Our room was comfortable and very clean. The shower was good and there was a little heater in the bathroom as well as a bigger one in the bedroom so you could get everywhere cosy. The bed and pillows were comfortable. The room was very good value for money. It was a short walk to the historic area and the station is about 10 mins walk. There are cafes and restaurants very close to the hotel. We would defiantly stay here again.

Stayed in January 2025

Fair walk from train station but it was an easy walk although if have you g kids with luggage could be a but difficult

That it had private onsens you could pay for $20AUD and it had front desk seruce 24hrs

Stayed in January 2025

Some more information bailable about activities or food options would have been helpful.

The location is amazing and the family villa was very well appointed.

Stayed in January 2025

Nothing

We liked the size of the room- for a family of four it was very generous by Japanese standards. Location central without being too touristy. Great place. Great services. Loved the lounge area.

Stayed in January 2025

Our family stayed in the villas in the old town and what an absolute treat. So much character and very well stocked. The villas is just gorgeous and the onsen bath was a huge treat. We were blessed to experience snow when we were there which was amazing especially when we didn’t have far to pop back into our villas which was super warm inside. The washing machine / dryer was a great help too. Check in was very easy at the main hotel and we were supplied a taxi to the villas. The villas is beautifully styled and full of character.

Stayed in December 2024

We liked everything.

We very much enjoyed staying at this comfortable, quiet, well-located hotel. We used the laundry facilities, which were clean and convenient, and enjoyed an excellent espresso in the lounge while we waited. It’s an easy walk from the hotel to the historic town center; if we hadn’t had so many bags it would have been an easy walk to the train station as well. Our only regret was that we booked 2 nights instead of 3.

Stayed in November 2024

Longer opening hours for the laundry room.

Good location, coziness, laundry facilities, nearby cheap parking and a nice lounge for hotel guests.

Stayed in December 2024

The ladder to the top bed was too steep. Can consider adding additonal support especially at nite. Would be good if the hotel can provide shuttle bus to station. It was quite a long walk especially during winter with the cold.

NIce cozy boutique with zen environment.

Stayed in December 2024

I wish there was an elevator to the 2nd floor. Would have tried the bath if it were a little cheaper.

We did not eat breakfast at the hotel. Location was good, close to old town area. A little bit far from most of the eating places that we went to. Hi ok I bath was excellent.

Stayed in December 2024

Nothing, we really loved our stay here!

We really enjoyed our stay here! We were graciously upgraded upon our arrival. We were hosted by Issekei-san (apologies if it was not the right spelling!). Parking needs to be reserved in advance. We suggest guests to reach out to the hotel ahead of time. It is 1000 yen per day at a parking spot near the hotel (1-2 mins walk). Issekei-san and his team demonstrated kindness and hospitality to me and my family by carrying our luggages from across the street (where I temporarily parked to get parking directions), and ensured that we were comfortable. He even made accommodations for us when other guests used up all the dryers such that we were able to complete our laundry by the end of our trip! The rooms and the onsens were also marvelous! The Machiya is truly worthy of its high rating. I'd visit Takayama again just for this hotel ^_^

Stayed in December 2024

NA

Beautiful hotel with lovely staff. Has a very nice lounge area with free tea and coffee.

Stayed in December 2024

A great hotel and would stay again. There was a nice shared sitting area (which is not common in Japan) to relax at besides just being in your room. They had a serving bar with different teas, coffee machine and sodas, all free. A microwave in the main area, washer and dryer in a shared area. Small amount to pay for washer but dryer was free. Two different private baths which you book upon arrival, a small fee to use but very nice experience. Shower facilities in bath to use before getting into the water. Parking across the street. We rented a car for one day and parked at their sister-hotel for a small fee, very convenient. Hotel is in a great location; close to the old district, car rentals, restaurants and train station. A relaxing an comfortable hotels, would stay again.

Stayed in December 2024

Great location, within easy walking distance of everything we planned to see.

Stayed in November 2024

We loved our stay here. Staff was very friendly and we appreciated the size of the room and how clean everything was. The bed was also comfortable and we would stay here again.

Stayed in October 2024

Bed was very comfortable

Stayed in November 2024